64 customer experience program manager jobs at 40 companies in Hagerstown, MD
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
6d
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Program Manager
Ashburn or Washington
OnsiteFull Time
10+ YOEBachelor's degree and PMP required, 10+ years federal program management experience, ability to obtain client suitability, AI familiarity, strong communication and customer service skills.
Power BI, Apptio Cloudability, Microsoft Power Platform, Microsoft Office 365
1mo
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Senior Program Manager
Herndon or Columbia
HybridFull Time
5+ YOETop Secret/SCI clearance, 5+ years project management experience leading Kubernetes/cloud/software delivery for federal customers; strong Agile, stakeholder, and communication skills; PMP/AWS certs a plus.
Kubernetes, AWS, Azure, Google Cloud, Atlassian
2mo
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Program Manager (Frederick, MD, US, 21703)
Frederick, Maryland, United States
OnsiteFull Time
5+ YOE5+ years of relevant program management experience; Bachelor’s degree; strong leadership, communication, and customer interface skills.
1mo
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Senior Program Manager, Industrial Refrigeration
Waynesboro, Pennsylvania, United States
$112k-$187k/yr OnsiteFull Time
10+ YOEBachelor's in mechanical/chemical/related engineering or 10+ years field experience; 5+ years managing technical programs; expertise in compression and refrigeration systems; strong troubleshooting, RCA/FMEA/Six Sigma familiarity, and customer-facing communication.
2w
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Deputy Program Manager
Herndon, Virginia, United States
$135k-$216k/yr RemoteFull Time
12+ YOE4+ MgmtBachelors (or equivalent experience) with 12+ years relevant experience, 4+ years management, active TS/SCI or eligibility and polygraph, experience with collection management and software lifecycle, strong communication and customer engagement skills.
Microsoft PowerPoint, Microsoft Excel, Microsoft Project
1mo
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Senior Technical Program Manager, Region Services
Arlington or Herndon
$149k-$201k/yr OnsiteFull Time
5+ YOERequires active Top Secret/SCI clearance, 5+ years technical product/program management, 7+ years working with engineering, experience with Defense/NatSec customers, program delivery and cross-functional coordination skills.
3w
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Customer Success Manager (Ophthalmology) - OptymEdge
Rockville or United States
RemoteFull Time
7+ YOEBachelor's in scientific/clinical discipline (advanced degree preferred) or 7–10 years' relevant experience; experience with eClinical/digital health systems, strong stakeholder management and commercial awareness.
eClinical, eSource, Salesforce, CRM, Certify, Capture, Imaging
2mo
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Customer Service Rep/Project Manager
Hagerstown, Maryland, United States
OnsiteFull Time
5+ YOEPrint industry experience required; five years of customer service; some college preferred; leadership experience preferred.
1mo
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Program Director
Gaithersburg, Maryland, United States
$40k-$45k/yr OnsiteFull Time
Lead and teach classes, oversee program quality, train and evaluate staff, provide excellent customer service, and manage membership experience.
1d
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Knowledge Portfolio Manager (Program Manager-II), Grade N25
Rockville, Maryland, United States
$86k-$138k/yr HybridFull Time
5+ YOEBachelor's degree and five years of professional experience in customer service, public-facing communication, or support roles, including writing, quality assurance, escalations, and process improvement.
chatbot
2w
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Customer Engagement Strategy Lead
United States or Herndon
$137k-$244k/yr HybridPart Time
14+ YOEMaster's in IT plus 14+ years experience; deep VA knowledge; experience with software/technical teams; executive communication, stakeholder management, and program/business development instincts; US citizen able to obtain VA Public Trust.
1w
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Director of Customer Success and Implementation
Ashburn or Frederick or Pittsburgh or Morgantown or Ohio or Pennsylvania or Virginia or West Virginia
OnsiteFull Time
7+ YOE7+ years technical program management experience in data center/cloud/AI or energy infrastructure; technical scoping, KPI-driven decision making, strong communication; proficiency with Salesforce,Jira,Claude.
Salesforce, Jira, Claude
1mo
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Full Time Assistant Customer Service Manager DLT in OLNEY, MARYLAND, STORE 403 - FAIR HILL
Olney, Maryland, United States
$19-$30/hr OnsiteFull Time
1+ YOEHigh school diploma or GED; 1–3 years related experience; supervisory and customer service skills; basic math and computer skills; completion of company training programs.
HT Internet software, E-mail, Inventory software, Spreadsheet software, Word Processing software
1mo
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Program Project Manager
Ashburn, Virginia, United States
OnsiteFull Time
5+ YOE5+ years in project/account management or customer-facing operations; strong data/reporting skills; experience with WMS/dashboard/reporting platforms; excellent communication and problem-solving; valid driver's license.
WMS, equipment digital twin, reporting platform, dashboard
3w
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MANAGER, SITE EVENTS & ACTIVATIONS
Gaithersburg, Maryland, United States
$80k-$89k/yr OnsiteFull Time
5+ YOE5+ years hotel or conference experience preferred, bachelor's degree preferred, advanced Microsoft Excel and PowerPoint, strong communications, customer service, and program management skills.
Microsoft Excel, Microsoft PowerPoint
1w
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Account Manager
Brookeville, Maryland, United States
FieldFull Time
2+ YOE2+ years managing landscape maintenance crews, customer-facing experience, proficiency with Microsoft Word/Excel/Outlook, hands-on leadership; bachelor’s preferred.
Microsoft Word, Microsoft Excel, Microsoft Outlook
3mo
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Construction Project Manager
Frederick, Maryland, United States
OnsiteFull Time
5+ YOEBachelor's degree in engineering/construction management or 5+ years of experience; strong communication, organizational and time-management skills; proficient in Microsoft Office; customer service oriented.
Microsoft Office
6d
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Implementation Project Manager I
Suwanee or Hillsboro or Phoenix or Irving or Atlanta or Ashburn or Piscataway or Santa Clara or Colorado Springs
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience; 3+ years in IT, project management, service delivery, or customer relationship management; Microsoft Office proficiency; project management knowledge; data center concepts.
Microsoft Office, MS Project, Clarity
5d
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Roofing Project Manager
Baltimore or Hanover or Lancaster
$70k/yr FieldFull Time
Experience managing construction, restoration, or home improvement projects; roofing systems knowledge; inspection and estimating skills; strong communication, organization, problem-solving, and customer service abilities.
Microsoft Word, Microsoft Outlook, Next Gear Dash
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