153 customer experience program manager jobs at 120 companies in Maryland
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Customer Success Program Manager
Arkansas or Arizona or Colorado or Delaware or Florida or Georgia or Illinois or Kentucky or Louisiana or Massachusetts or Maryland or Minnesota or Missouri or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or South Carolina or Tennessee or Texas or Virginia or Washington or Wisconsin
RemoteFull Time
Humankind: Provides proactive mental health support for employee wellbeing.
3+ YOEBachelor's degree or equivalent,3-5+ years in customer success/program or project management,healthcare experience preferred,proficiency with CRM,project management and reporting systems,strong analytical and problem-solving skills.
Tharros: Provides specialized cybersecurity defense and vulnerability research services.
15+ YOE15+ years of program management experience with federal/intel/military customers; PMP; BS degree (or 6 years experience in lieu); cleared environment experience.
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
1+ YOEHigh school diploma +3 years event management experience OR bachelor’s degree +1 year; strong customer service, event coordination, meeting planning, and program documentation skills.
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE0.5+ Mgmt1 year retail experience and 6 months leadership experience; ability to train and coach associates, manage front-of-store operations, promote loyalty programs, strong communication and merchandising skills, flexible availability including nights and weekends.
Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kansas or Massachusetts or Maryland or Michigan or Minnesota or Missouri or North Carolina or Nevada or New Hampshire or New Jersey or New York or Ohio or Oregon or South Carolina or Texas or Tennessee or Utah or Virginia or Washington or West Virginia or Wisconsin or Wyoming
$105k-$150k/yrRemoteFull Time
Fictiv: On-demand manufacturing platform for custom mechanical components.
5+ YOE5+ years managing programs in engineering or manufacturing, experience with NPD/NPI and high-volume manufacturing, bachelor's in engineering preferred, strong program/risk management and customer-facing skills.
CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, Assembly
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yrRemoteFull Time
TwilioNYSE: TWLO: Cloud communications platform for programmable messaging, voice, and email.
5+ YOEBachelor's degree or equivalent experience; 5-8 years in program/project management, customer success, or partner operations; strong project management, communication, documentation, and process-improvement skills.
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yrRemoteFull Time
TwilioNYSE: TWLO: Cloud communications platform for building customer engagement applications.
5+ YOEBachelor's degree or equivalent experience; 5+ years in program/project management or customer success; strong project management, communication, documentation, and process improvement skills; experience with partner/CRM tech stacks.
Clarity Innovations: Provides software and data engineering for national security missions.
5+ YOETop Secret/SCI clearance, 5+ years project management experience leading Kubernetes/cloud/software delivery for federal customers; strong Agile, stakeholder, and communication skills; PMP/AWS certs a plus.
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
10+ YOE10+ years project management experience, university degree (advanced preferred), PMP certification, experience leading large complex customer projects, P&L and financial forecasting, and managing teams larger than 40.
Compass GroupLondon Stock Exchange: CPG: Provides contract food and support services globally.
2+ YOEProvide strategic leadership for patient experience programs across multiple accounts; 2+ years relevant experience, HS/GED required (4‑year degree preferred), customer service training and hospitality/healthcare experience, Microsoft Office proficiency.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Jewish Community Center of Greater Baltimore: Providing community recreational, educational, and cultural programs and services.
Experience coordinating programs, supervising staff, strong customer service, proficiency with CRM and Microsoft Office, ability to lift up to 25 lbs, and excellent communication and organizational skills.
Customer Relationship Management (CRM), Microsoft Office
Washington or Durham or Illinois or Maryland or New Jersey or New York or North Carolina or Virginia
$60k-$70k/yrHybridFull Time
Sunflower Services: Provides back-office operational services to nonprofit organizations.
2+ YOE2–4 years administrative or customer-facing experience; experience with contracts, nonprofit financials, Microsoft Office Suite and CRM; strong communication, time management, and process orientation.
District of Columbia or Texas or New York or South Carolina or New Jersey or Maryland or Georgia or Virginia or Florida or North Carolina
$93k-$144k/yrRemoteFull Time
HPNYSE: HPQ: Produces personal computers, printers, and related digital imaging products.
7+ YOE7+ years experience in IT/service delivery, degree in CS/IT/Business or equivalent, ITIL/ITSM familiarity, strong communication, cost and escalation management, cross-functional leadership.
Durham or Alabama or Arizona or Arkansas or Colorado or Florida or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maryland or Michigan or Mississippi or Missouri or North Carolina or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Wisconsin or Wyoming
$119k-$190k/yrHybridFull Time
Blue Cross and Blue Shield of North Carolina: Provides health insurance and medical benefit plans to members.
8+ YOEBachelor's degree or equivalent, 8+ years experience in customer experience/process/experience design (10+ years in lieu of degree). Lean Six Sigma Green Belt required; Black Belt preferred. Experience leading process transformation and value stream management.
Lean Six Sigma (LSS), Six Sigma, Value Stream Mapping (VSM), Value Stream Management, Waterfall Model, Root Cause Analysis (RCA)