153 customer experience program manager jobs at 120 companies in Maryland

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Customer Success Program Manager
Arkansas or Arizona or Colorado or Delaware or Florida or Georgia or Illinois or Kentucky or Louisiana or Massachusetts or Maryland or Minnesota or Missouri or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or South Carolina or Tennessee or Texas or Virginia or Washington or Wisconsin
RemoteFull Time
Humankind
Humankind: Provides proactive mental health support for employee wellbeing.
3+ YOEBachelor's degree or equivalent,3-5+ years in customer success/program or project management,healthcare experience preferred,proficiency with CRM,project management and reporting systems,strong analytical and problem-solving skills.
2mo
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Program Manager
Fort Meade, Maryland, United States
OnsiteAll Commitments Available
Tharros
Tharros: Provides specialized cybersecurity defense and vulnerability research services.
15+ YOE15+ years of program management experience with federal/intel/military customers; PMP; BS degree (or 6 years experience in lieu); cleared environment experience.
1w
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Event Experience Manager
National Harbor, Maryland, United States
$28-$30/hr OnsiteFull Time
Marriott International
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
1+ YOEHigh school diploma +3 years event management experience OR bachelor’s degree +1 year; strong customer service, event coordination, meeting planning, and program documentation skills.
3w
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Customer Experience Coordinator
Rosedale, Maryland, United States
$16-$17/hr OnsiteFull Time
The TJX Companies
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE0.5+ Mgmt1 year retail experience and 6 months leadership experience; ability to train and coach associates, manage front-of-store operations, promote loyalty programs, strong communication and merchandising skills, flexible availability including nights and weekends.
POS
3w
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Strategic Program Manager
Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kansas or Massachusetts or Maryland or Michigan or Minnesota or Missouri or North Carolina or Nevada or New Hampshire or New Jersey or New York or Ohio or Oregon or South Carolina or Texas or Tennessee or Utah or Virginia or Washington or West Virginia or Wisconsin or Wyoming
$105k-$150k/yr RemoteFull Time
Fictiv: On-demand manufacturing platform for custom mechanical components.
5+ YOE5+ years managing programs in engineering or manufacturing, experience with NPD/NPI and high-volume manufacturing, bachelor's in engineering preferred, strong program/risk management and customer-facing skills.
CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, Assembly
1mo
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Partner Program Manager
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yr RemoteFull Time
Twilio
TwilioNYSE: TWLO: Cloud communications platform for programmable messaging, voice, and email.
5+ YOEBachelor's degree or equivalent experience; 5-8 years in program/project management, customer success, or partner operations; strong project management, communication, documentation, and process-improvement skills.
Impartner, MindTickle, Crossbeam, Salesforce (SFDC)
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Partner Program Manager
United States or California or Connecticut or New Jersey or New York or Pennsylvania or Washington or Colorado or Hawaii or Illinois or Maryland or Massachusetts or Minnesota or Vermont or District of Columbia
$117k-$172k/yr RemoteFull Time
Twilio
TwilioNYSE: TWLO: Cloud communications platform for building customer engagement applications.
5+ YOEBachelor's degree or equivalent experience; 5+ years in program/project management or customer success; strong project management, communication, documentation, and process improvement skills; experience with partner/CRM tech stacks.
Impartner, MindTickle, Crossbeam, Salesforce (SFDC)
4w
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Senior Program Manager
Herndon or Columbia
HybridFull Time
Clarity Innovations
Clarity Innovations: Provides software and data engineering for national security missions.
5+ YOETop Secret/SCI clearance, 5+ years project management experience leading Kubernetes/cloud/software delivery for federal customers; strong Agile, stakeholder, and communication skills; PMP/AWS certs a plus.
Kubernetes, AWS, Azure, Google Cloud, Atlassian
2mo
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Program Manager (Frederick, MD, US, 21703)
Frederick, Maryland, United States
OnsiteFull Time
Leonardo DRS
Leonardo DRSNASDAQ: DRS: Manufactures advanced electronic systems for defense and military applications.
5+ YOE5+ years of relevant program management experience; Bachelor’s degree; strong leadership, communication, and customer interface skills.
1mo
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Fraud Customer Experience Business Partner
Buffalo or Boston or Baltimore or Washington or Wilmington or New York or Bridgeport or Burlington
$90k-$149k/yr HybridFull Time
M&T Bank
M&T BankNYSE: MTB: Provides retail, commercial, and wealth management banking services.
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
1mo
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Technical Program Manager
Elkridge, Maryland, United States
$120k-$275k/yr OnsiteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Provides global edge-to-cloud technology solutions and IT infrastructure services.
10+ YOE10+ years project management experience, university degree (advanced preferred), PMP certification, experience leading large complex customer projects, P&L and financial forecasting, and managing teams larger than 40.
1mo
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Technical Program Manager
Elkridge, Maryland, United States
$120k-$275k/yr OnsiteFull Time
Hewlett Packard Enterprise
Hewlett Packard EnterpriseNYSE: HPE: Providing global edge-to-cloud infrastructure and IT solutions for businesses.
10+ YOEBachelor's degree required (advanced degree preferred), 10+ years project management experience, PMP certification, proven ability to lead large, complex, multi-region customer projects, manage P&L and teams, and mentor others.
1mo
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System Patient Experience Manager - Baltimore, MD
Baltimore, Maryland, United States
$60k-$70k/yr OnsiteFull Time
Compass Group
Compass GroupLondon Stock Exchange: CPG: Provides contract food and support services globally.
2+ YOEProvide strategic leadership for patient experience programs across multiple accounts; 2+ years relevant experience, HS/GED required (4‑year degree preferred), customer service training and hospitality/healthcare experience, Microsoft Office proficiency.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3w
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Oceanic Systems Program Manager 3
Annapolis, Maryland, United States
$184k-$277k/yr OnsiteFull Time
Northrop Grumman
Northrop GrummanNYSE: NOC: Develops and manufactures advanced aerospace, defense, and space systems.
8+ MgmtActive Secret clearance required, bachelor’s in STEM or business, 8+ years management/leadership experience, 5+ years P&L (CAM) experience, EVM/IPT experience, strong customer engagement and financial management skills; PMP preferred.
Earned Value Management (EVM), Integrated Product Team (IPT), Sensitive Compartmented Information Facility (SCIF)
1mo
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Program Manager - Federal Government Agency
Washington or Virginia or Maryland
$140k-$160k/yr HybridFull Time
Motorola Solutions
Motorola SolutionsNYSE: MSI: Provides mission-critical communications and public safety technology.
5+ YOE10+ MgmtBachelor's degree (or equivalent experience), U.S. citizenship, ability to obtain required security clearance, 10+ years leadership/personnel management, 5+ years project, budget, and customer relations experience; PMP preferred.
Google Suite, ASTRO
1w
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Technical Program Manager, Public Sector
Columbia or Washington
$199k-$249k/yr OnsiteFull Time
Scale AI
Scale AI: Provides data and infrastructure for training artificial intelligence models.
3+ YOEActive TS/SCI clearance,3+ years stakeholder/customer-facing experience,technical background in CS/Econ/Statistics/Engineering,ML operations knowledge,structured analytics problem-solving,excellent communication; willingness to travel ~25%.
Python, SQL, API
2w
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Program Coordinator
Baltimore, Maryland, United States
$43k-$48k/yr OnsiteFull Time
Jewish Community Center of Greater Baltimore
Jewish Community Center of Greater Baltimore: Providing community recreational, educational, and cultural programs and services.
Experience coordinating programs, supervising staff, strong customer service, proficiency with CRM and Microsoft Office, ability to lift up to 25 lbs, and excellent communication and organizational skills.
Customer Relationship Management (CRM), Microsoft Office
2w
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Program Associate
Washington or Durham or Illinois or Maryland or New Jersey or New York or North Carolina or Virginia
$60k-$70k/yr HybridFull Time
Sunflower Services
Sunflower Services: Provides back-office operational services to nonprofit organizations.
2+ YOE2–4 years administrative or customer-facing experience; experience with contracts, nonprofit financials, Microsoft Office Suite and CRM; strong communication, time management, and process orientation.
Microsoft Office Suite, CRM
3d
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Customer Delivery Manager
District of Columbia or Texas or New York or South Carolina or New Jersey or Maryland or Georgia or Virginia or Florida or North Carolina
$93k-$144k/yr RemoteFull Time
HP
HPNYSE: HPQ: Produces personal computers, printers, and related digital imaging products.
7+ YOE7+ years experience in IT/service delivery, degree in CS/IT/Business or equivalent, ITIL/ITSM familiarity, strong communication, cost and escalation management, cross-functional leadership.
ITIL, ITSM
1mo
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Principal Journey Experience Owner
Durham or Alabama or Arizona or Arkansas or Colorado or Florida or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maryland or Michigan or Mississippi or Missouri or North Carolina or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Wisconsin or Wyoming
$119k-$190k/yr HybridFull Time
Blue Cross and Blue Shield of North Carolina
Blue Cross and Blue Shield of North Carolina: Provides health insurance and medical benefit plans to members.
8+ YOEBachelor's degree or equivalent, 8+ years experience in customer experience/process/experience design (10+ years in lieu of degree). Lean Six Sigma Green Belt required; Black Belt preferred. Experience leading process transformation and value stream management.
Lean Six Sigma (LSS), Six Sigma, Value Stream Mapping (VSM), Value Stream Management, Waterfall Model, Root Cause Analysis (RCA)