2d
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Customer Program Manager
Pittsburgh or Philadelphia
$130k-$181k/yr HybridFull Time
8+ YOEProgram management experience delivering complex customer-facing engagements; PMP or comparable certification; practical use of AI and automation; strong communication, financial, and technical judgment.
AI, automation, AI-enabled workflows, analytics, Agile, Waterfall
3d
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2mo
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Program Manager
Fort Meade, Maryland, United States
OnsiteAll Commitments Available
15+ YOE15+ years of program management experience with federal/intel/military customers; PMP; BS degree (or 6 years experience in lieu); cleared environment experience.
3w
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Customer Experience Coordinator
Rosedale, Maryland, United States
$16-$17/hr OnsiteFull Time
1+ YOE0.5+ Mgmt1 year retail experience and 6 months leadership experience; ability to train and coach associates, manage front-of-store operations, promote loyalty programs, strong communication and merchandising skills, flexible availability including nights and weekends.
POS
3d
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Program Manager
Philadelphia, Pennsylvania, United States
$59k-$72k/yr HybridFull Time
2+ YOEBachelor's degree and 2+ years' relevant experience or equivalent; attention to detail, clear written and verbal communication, deadline-oriented, customer service, process and software proficiency; cover letter required.
Canvas, Drupal
1w
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Strategic OEM Program Manager
Sunnyvale or Wilmington
HybridFull Time
5+ YOEBachelor's degree,5+ years program/project management in electronics/materials/manufacturing,experience with global customer-driven commercialization and scale-up,strong stakeholder and communication skills,Microsoft Office proficiency.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Project
1mo
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Fraud Customer Experience Business Partner
Buffalo or Boston or Baltimore or Washington or Wilmington or New York or Bridgeport or Burlington
$90k-$149k/yr HybridFull Time
4+ YOEBachelor's degree or equivalent experience, minimum 4 years project management experience, strong relationship management, discovery and execution skills, ability to influence without authority, coordinate complex cross-functional work, and strong communication and problem-solving.
1mo
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System Patient Experience Manager - Baltimore, MD
Baltimore, Maryland, United States
$60k-$70k/yr OnsiteFull Time
2+ YOEProvide strategic leadership for patient experience programs across multiple accounts; 2+ years relevant experience, HS/GED required (4‑year degree preferred), customer service training and hospitality/healthcare experience, Microsoft Office proficiency.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3w
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years consumer/market research or CX/UX experience, multi-method research expertise, UX research experience, strong storytelling/data visualization, experience managing research programs and teams, Bachelor’s degree in related field.
Qualtrics, SPSS, SAS
1mo
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Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
1mo
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Manager Programs 3
Baltimore, Maryland, United States
$184k-$277k/yr OnsiteFull Time
6+ YOEBachelor's +8 yrs or Master's +6 yrs supporting U.S. Government contracts; active U.S. Secret clearance and U.S. citizenship required; experience with KPIs, P&L, program budgets, cross‑functional leadership, and customer briefings.
1mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
1w
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Scientific Experience Coordinator - Life Sciences Client Site
Malvern, Pennsylvania, United States
OnsiteFull Time
4+ YOEHigh school diploma and 4+ years related experience (pharmaceutical/GMP preferred). Experience with CMMS and Microsoft Office, strong project management, customer service and analytical skills.
CMMS, Desktop publishing, Microsoft Office Suite, Online Help
2mo
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Manager Customer Implementation (Hybrid- PA, NJ, DE)
Philadelphia or Delaware or New Jersey or Pennsylvania
HybridFull Time
6+ YOE1+ MgmtBachelor's or equivalent experience, 6+ years in health insurance, 1+ year managing client-facing teams, strong project management, analysis, communication and leadership skills, MS Office proficiency, and a compatible Android/iOS device for Microsoft Authenticator.
Microsoft Office, Microsoft Authenticator
3w
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Program Manager, Academic Records
Philadelphia, Pennsylvania, United States
$52k-$79k/yr HybridFull Time
1+ YOEHS diploma/GED and 1+ year registrar or student services experience; strong organization, analytical and customer service skills; experience with Office 365 and Banner; FERPA familiarity preferred.
Microsoft Office 365, Banner
2d
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Program Manager, Graduate Advising
Philadelphia, Pennsylvania, United States
$52k-$56k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3-5 years administrative experience; strong organizational, interpersonal, and customer-service skills; experience with enrollment forecasting, course scheduling, and student advising.
Canvas, Nest, Zoom
2mo
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Program Coordinator - Agency With Choice
West Chester, Pennsylvania, United States
OnsiteFull Time
2+ YOEAssociate degree required; at least 2 years in customer service or human services; strong organizational, interpersonal, and writing skills.
3mo
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Guest Experience Supervisor
Baltimore, Maryland, United States
OnsiteFull Time
Supervise guest experience program, coordinate with Front Office/Reservations/Housekeeping/F&B, and respond to guest requests to ensure high satisfaction.
2w
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Microsoft Dynamics 365 Customer Engagement (CRM) Manager
Minneapolis or Chicago or Philadelphia or Los Angeles or Houston or Des Moines or St. Louis
$107k-$215k/yr OnsiteFull Time
5+ YOE5+ years leading technical teams, proven Dynamics CE/CRM implementation experience, project management, financial planning, stakeholder management, strong communication and problem-solving skills.
D365 F&SC, BC, CE, Commerce, Power Platform, Microsoft 365, Data & AI, Azure, Microsoft Office, MS Project, Microsoft Dynamics CE
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