74 customer experience program manager jobs at 58 companies in Monroe, MI
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Program Manager
Lakeshore, Ontario, Canada
$90k-$120k/yr HybridFull Time
2+ YOE2+ years program management experience in injection molding or tooling, hands-on mold/machining experience preferred, Bachelor\u0002s degree preferred, strong customer-facing, communication, and project management skills.
Salesforce, ERP
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
4w
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Program Manager
Saline, Michigan, United States
OnsiteFull Time
2+ YOE2+ years related manufacturing experience required (5 years or Bachelor's preferred). Requires program/account management, customer relationship skills, and proficiency with Microsoft Excel, Word, and PowerPoint.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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Customer Technical Program Manager, Vehicle OS
Ann Arbor, Michigan, United States
$160k-$250k/yr OnsiteFull Time
5+ YOE5+ years technical program management in automotive, strong customer-facing experience with OEMs, ability to coordinate cross-team delivery, technical depth to assess feasibility, and program governance experience.
ASPICE, ISO 26262, AUTOSAR
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
4d
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Senior Director, Program Management
Southfield, Michigan, United States
OnsiteFull Time
15+ YOE7+ Mgmt15+ years in program management or manufacturing leadership, minimum 7 years leading large cross-functional teams, bachelor's required (MBA preferred), OEM program experience, P&L accountability, executive customer engagement.
2mo
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Customer Project Manager
Plymouth, Michigan, United States
HybridFull Time
5+ YOEBachelor's degree in mechanical, electrical, mechatronics, industrial engineering or similar; 5+ years automotive project management; experience across all project phases; strong communication and negotiation skills.
4d
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Customer Coordinator
Wayne, Michigan, United States
OnsiteFull Time
5+ YOE5+ Mgmt5+ years supervisory experience, strong budget and KPI management, manufacturing/assembly experience preferred, familiarity with fastening tools, high school diploma required, bachelor’s degree preferred, ability to travel up to 10–15% nationally.
1w
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General Manager – Healthcare Customer Service Operations
Troy, Michigan, United States
$180k-$200k/yr RemoteFull Time
20+ YOE20+ years healthcare contact-center leadership experience, managing 500+ agents; bachelor\u0002s degree or equivalent; strong SLA/KPI, stakeholder, and operational management; Microsoft Office proficiency.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel
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Project Manager
Troy, Michigan, United States
OnsiteFull Time
3+ YOE3+ years project management experience in automotive electronics; bachelor’s in engineering, business, or finance (or equivalent); strong customer interface, organization, risk management, and MS Office/MS Project proficiency.
Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Word
3w
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Customer Quality Plant Lead – Warranty
Dundee, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's in engineering,5+ years quality/warranty experience (automotive preferred),MS360 and GIMs experience,excellent communication and team skills.
MS360, GIMs (Global Issue Management System)
2w
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Project Manager, Pilot Programs
Novi, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's in engineering or related field, 5+ years manufacturing/project experience (automotive preferred), knowledge of Lean/APQP/PFMEA, project management tools, PMP preferred, ability to travel to customer/plant sites.
1w
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Project Manager
Farmington Hills, Michigan, United States
OnsiteFull Time
3+ YOE3+ years construction project management experience, HS diploma/GED required (Bachelor's preferred), valid driver's license, proficiency with Microsoft Office, strong organization and customer service skills.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook
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Project Manager (Manufacturing)
Southfield, Michigan, United States
$85k-$110k/yr OnsiteFull Time
3+ YOEBachelor's degree in business or related field, minimum 3 years manufacturing/project management experience, knowledge of finance, production, customer service and employee management, strong planning and process-improvement skills.
1d
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Senior Manager, Transformation Deployment – Ford Customer Service Division (FCSD)
Dearborn, Michigan, United States
$138k-$262k/yr HybridFull Time
8+ YOEBachelor's degree,8+ years in operational excellence/transformation in logistics/warehousing/distribution, experience leading deployments, Lean/Six Sigma certifications, strong analytics and stakeholder skills.
Power BI, Microsoft Excel, process mining
1d
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Community Manager, Assistant
Southgate, Michigan, United States
OnsiteFull Time
3+ YOE3+ years administrative/customer service experience supporting management or projects; strong computer and communication skills; valid driver\u00039s license and reliable transportation; ability to manage multiple priorities.
2w
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Service Project Manager
Livonia, Michigan, United States
$82k-$169k/yr OnsiteFull Time
2+ YOEBachelor's or equivalent, minimum 2 years project management experience, HVAC service/project experience, estimating/contracting knowledge, strong computer and customer service skills, up to 50% travel, safety-sensitive role.
1w
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Construction Project Manager
Trenton, Michigan, United States
OnsiteFull Time
4+ YOEBachelor's in Engineering/Construction Management/Business, 4+ years construction experience, leadership, teamwork, customer-service focus, Microsoft Word/Excel/Outlook proficiency, able to read construction drawings, travel ~40%, lift 25 lbs.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1d
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Event Manager
Boston or Chicago or Cleveland or Detroit or Indianapolis or Philadelphia or Richmond or Virginia Beach
$30-$33/hr FieldPart Time
2+ YOE2+ years in-person customer service, event/nonprofit experience, ability to travel within a 125-mile radius, stand for long events, comfortable with web-based and smartphone technology, strong communication and organization; no sponsorship available.
OneCause, iPad, iPhone, Android
1mo
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Project Manager
Livonia, Michigan, United States
OnsiteFull Time
2+ YOE2+ MgmtBachelor's in Business or Engineering, minimum 2 years coordination plus 2 years leadership experience, US work authorization required, strong customer and communication skills, expert Microsoft Word/Excel/Project proficiency; PMP preferred.
Microsoft Word, Microsoft Excel, Microsoft Project
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