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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1d
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Program Manager
Agawam, Massachusetts, United States
$136k-$158k/yr OnsiteFull Time
6+ YOE6+ years project/program management experience with phase-gate development, IMS, customer contract and SLA management, risk/issue management, and NPI coordination; bachelor\u0002s degree required.
1w
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Customer Program Owner - Health 100
Woonsocket or Connecticut or New York or Massachusetts
$100k-$232k/yr RemoteFull Time
10+ YOE10+ years enterprise customer-facing program management or customer success experience, enterprise software implementation fluency, cross-functional coordination, structured communication and long-horizon program management.
1w
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Principal Customer Experience Partner
Johnston, Rhode Island, United States
HybridFull Time
Enterprise experience in customer experience, transformation, service design, and stakeholder influence; bachelor\u0002s degree required, master\u0002s preferred; strong analytical and storytelling skills.
3w
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Program Manager - Semiconductor
Middlefield, Connecticut, United States
$160k-$190k/yr OnsiteFull Time
6+ YOEBachelor's in engineering, 6-8 years semiconductor experience (HBM/advanced packaging preferred), proven program leadership, ability to work with global customers, domestic/international travel required, US work authorization and export-controlled access required.
1mo
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Full Time Customer Experience Coordinator
Middletown, Rhode Island, United States
$17-$18/hr OnsiteFull Time
1+ YOE0.5+ MgmtSupervise front-end associates, promote excellent customer service and loyalty programs, train/coaching associates, handle POS/register coverage. Requires 1 year retail experience and 6 months leadership; flexible schedule including nights and weekends.
2w
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Hazardous Waste Program Manager
Darien or Bristol
$37k-$106k/yr OnsiteFull Time
2+ YOEHS diploma required, 2+ years hazardous waste experience, valid driver’s license, familiarity with S/ LQG regulations, customer interface and reporting skills; bachelor’s preferred.
2mo
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Program Director
Seekonk, Massachusetts, United States
$55k-$65k/yr OnsiteFull Time
Leadership experience in youth programs, customer service skills, strong communication, organized, able to train and oversee staff
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Events & Program Coordinator
Barrington, Rhode Island, United States
OnsitePart Time
Experience in event planning, recreation, hospitality, or customer service; strong organizational and project management skills; proficient in Canva, Microsoft Office, and Microsoft Outlook; clear communicator; able to work occasional evenings and weekends.
Canva, Microsoft Office, Microsoft Outlook
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Manager, Operational Commercial Engines (OCE) Customer Programs (Onsite)
East Hartford, Connecticut, United States
$108k-$205k/yr OnsiteFull Time
8+ YOEU.S. Person required. Bachelor’s degree with 8 years relevant experience (or advanced degree with 5 years). Understanding of gas turbine engines, program/customer-facing experience, strong communication and matrix teamwork skills.
1mo
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Program Assistant & Housekeeper
Hartford or Ashford
$4k/yr OnsiteMultiple Commitments Available
Seasonal full-time camp role requiring a high school diploma or equivalent, age 18+, ability to follow instructions, maintain confidentiality, strong time-management, physical ability for cleaning and laundry, and positive customer service.
1mo
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Interconnections Customer Coordinator, Transmission (Hybrid Schedule)
Hartford, Connecticut, United States
$93k-$104k/yr HybridFull Time
3+ YOEBachelor's degree in engineering or finance required, 3+ years utility/project management experience, strong negotiation and communication skills, knowledge of ISO-NE generator interconnection tariffs, and valid motor vehicle license.
1d
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Director of Customer Success
Newport, Rhode Island, United States
OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer success/account management with 4+ years leading teams; experience owning retention/NRR, segmentation, 1:many programs, and stakeholder alignment; hands-on with HubSpot and Salesforce; strong communication and systems thinking.
HubSpot, Salesforce
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Project Manager
Auburn, Massachusetts, United States
OnsiteFull Time
10+ YOEBS in pulp and paper, mechanical, or chemical engineering or 10+ years related experience; manage capital projects from quotation to installation, perform cost estimating and margin management, interface with customers and internal teams; frequent travel.
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Project Manager
Auburn, Massachusetts, United States
OnsiteFull Time
10+ YOEBS in relevant engineering or 10 years related experience; experience costing and managing capital projects, strong judgment, initiative, customer focus, teamwork, and frequent travel required.
3w
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Program Service Representative
Berlin, Connecticut, United States
$21/hr FieldFull Time
1+ YOEHigh school diploma/GED,1-2 years material handling/warehouse experience,2 years driving/customer management,valid driver’s license and DOT medical certificate,ability to lift 30-50 lbs,basic Microsoft Office skills.
Microsoft Office
2d
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Reservations Manager
Mystic, Connecticut, United States
$45k/yr HybridFull Time
2+ YOESupervise reservations operations using Tessitura, build reports and analytics, manage bookings/payments, collaborate across departments, 2+ years office experience or BA/BS in related field, strong customer-service and communication skills.
Tessitura, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft SharePoint
1w
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Project Manager II
Hartford, Connecticut, United States
$65k-$88k/yr OnsiteFull Time
3+ YOE3+ years quotation, project management, or customer service experience; high school/GED required; electrical distribution experience preferred; strong communication, analytical, and Microsoft Office skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Power Point
1mo
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Regional Service Manager
Lincoln, Rhode Island, United States
FieldFull Time
Experience managing technical service projects for industrial machinery, strong customer relationship and project management skills, ability to prepare proposals and control service finances, Microsoft Office proficiency, willingness to travel within territory.
Microsoft Office
3w
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Sr. Project Manager, PE&I
South Windsor, Connecticut, United States
OnsiteFull Time
5+ YOE5+ MgmtBS in Engineering, 5+ years project management experience in energy or construction, PMP preferred, data center and customer-facing experience, strong communication, budgeting, and construction coordination skills.
Microsoft Excel, Microsoft Project, JDE, Procore
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