54 customer experience program manager jobs at 45 companies in Norwood, OH
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2mo
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Customer Experience Supervisor
Cincinnati, Ohio, United States
$15-$15/hr OnsiteFull Time
1+ YOE0.5+ MgmtLead front-of-store team to deliver excellent customer service, train associates, manage POS coverage, and promote loyalty programs.
POS, Point of Sale
4w
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Senior Program Manager
Cincinnati, Ohio, United States
$110k-$135k/yr OnsiteFull Time
7+ YOE7-15 years engineering experience with personnel and project management; bachelor's degree; experience with account management, financial oversight, metrics tracking, and customer relationship building; US citizenship and ability to obtain Secret clearance.
2d
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Program Manager
Cincinnati or Detroit
$60k-$140k/yr HybridFull Time
5+ YOERequires 5–7 years in CX design, product development, or related work; Agile experience; client and agency collaboration; customer research; CX methodologies; and HTML/CSS understanding.
HTML, CSS
6d
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Lead Customer Experience Representative
Monroe, Ohio, United States
OnsiteFull Time
Retail or hospitality experience, regulated marijuana program experience, coaching and training skills, MS Office and Excel proficiency, strong communication, age 21+, background check, and ability to work after-hours and travel.
Microsoft Office, Microsoft Excel
3w
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Service Manager
Milford, Ohio, United States
$65k-$75k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years service industry experience, 3+ years leadership, experience managing/coaching field technicians, strong KPI knowledge, customer escalation handling; background, drug, and MVR checks required.
ServiceTitan
3d
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Software Project Manager
Cincinnati, Ohio, United States
HybridFull Time
5+ YOERequires 5+ years of project management experience, preferably in software, systems integration, or automation; customer delivery experience; schedule, scope, resource, and change-order management; strong communication and organization.
AutoStore, SVT SoftBot, WMS, WCS, ERP, Kardex project management systems
2w
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Management Trainee Program
Florence, Kentucky, United States
OnsiteFull Time
Retail experience or related training preferred; ability to lift 50 lbs, operate a motor vehicle and travel; strong customer service, leadership, and merchandising skills.
2mo
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Youth Sports Site Manager
Blue Ash, Ohio, United States
$15-$16/hr OnsitePart Time
Manage game-day operations at a venue; supervise part-time staff and volunteers; ensure schedule adherence; deliver excellent customer service.
2mo
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Sr. Project Manager - NA Customer Excellence (Mason, OH, US, 45040)
Mason, Ohio, United States
OnsiteFull Time
8+ YOEBachelor's degree, 8+ years cross-functional global project experience, strong leadership, executive presentation, negotiation and facilitation skills; PMP preferred; MBA/Masters preferred.
3w
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Project Manager - Kraemer Design + Production
Cincinnati, Ohio, United States
HybridFull Time
3+ YOE3+ years project management experience in exhibits, construction, fabrication, or related custom-build environments; strong schedule, budget, vendor, and documentation management; excellent communication and problem-solving skills.
Microsoft Office
1mo
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Software Project Manager
Erlanger, Kentucky, United States
HybridFull Time
5+ YOE5+ years managing software implementation or technical customer-facing projects; full lifecycle project delivery, scope/schedule/budget/risk management; knowledge of WMS/WES/WCS, SQL Server, APIs, Windows Server, PLCs; Azure DevOps/Jira experience; PMP/CAPM/CSM preferred.
Azure DevOps, Jira, SQL Server, Windows Server, PLCs, REST APIs
1w
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Pickleball Manager
Dayton, Ohio, United States
OnsiteFull Time
Knowledge of pickleball, teaching experience, pickleball teaching certification within six months, CPR and AED certification, customer service and event planning skills, Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Life Time's internal scheduling software
3w
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Jr. Project Manager
Dayton, Ohio, United States
$52k/yr HybridFull Time
Bachelor's or equivalent experience, strong analytical, communication, and problem-solving skills; proactive, customer-focused, and comfortable with financial and software applications.
3d
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Project Manager needed in the Great State of Ohio
Pataskala or Columbus or Cincinnati or Indianapolis or Charlotte or Atlanta
OnsiteFull Time
2+ YOERequires 2–3 years of construction management experience, Microsoft Office proficiency, communication, organization, customer service, and problem-solving skills.
Microsoft Office
2mo
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Project Manager
Miamisburg, Ohio, United States
OnsiteFull Time
3+ YOEAssociates or Bachelor's in a related discipline with 3+ years experience; knowledge of hydraulics, pneumatics, electrical and mechanical blueprint reading; AutoCAD, Microsoft Office and Project; customer relations and troubleshooting skills.
AutoCAD, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Project, SAP
2w
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Project Manager (Hospital and Health Systems)
Wood Dale or Lenexa or Denver or Cincinnati or Schaumburg
$80k-$100k/yr RemoteFull Time
5+ YOE5+ years project management, 3+ years customer service, knowledge of clinical lab operations/onboarding, strong Excel/PowerPoint skills, experience with Smartsheet and PM tools, strong communication and continuous-improvement mindset.
Microsoft Excel, Microsoft PowerPoint, Smartsheet, Microsoft Word, Microsoft Lists, Microsoft Forms, Salesforce
1mo
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Architectural Services Project Manager - – Cincinnati, OH or Louisville, KY or Lexington, KY
Cincinnati or Louisville or Lexington
FieldFull Time
5+ YOEMinimum 5 years project management/architecture/construction experience, high school diploma required, bachelor’s preferred, ability to travel ~50%, strong communication and customer service, must be legally authorized to work in the U.S.
1w
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Emerging Store Manager
Blue Ash, Ohio, United States
$45k-$72k/yr OnsiteFull Time
2+ YOESupervisory experience, leadership and communication skills, willingness to work flexible schedule, ability to obtain state pharmacy technician license, and completion of store manager training programs.
3w
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Deployment Strategist
Dayton, Ohio, United States
$140k-$220k/yr OnsiteFull Time
Istari Digital: Provides digital engineering software for aerospace and defense industries.
Accountable owner of customer program outcomes with program management experience, technical conversancy in modeling/simulation/MBSE, strong judgment, communication, and ability to work with customers and engineers.
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