90 customer experience program manager jobs at 65 companies in Oak Park, MI
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOE8+ years of relevant experience; strong data analytics; dealer operations knowledge; proficient in MS Office; experience with data platforms.
Snowflake, SAS, Palantir, Qualtrics XM, Power BI, Qlik, JD Power Live, Microsoft Copilot, Excel, PowerPoint
3mo
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOEBachelor's degree, minimum 8 years relevant experience, proficiency with analytics platforms and Microsoft Office 365, experience in dealer fixed operations, strong communication and executive presentation skills, willingness to travel for dealer assessments.
Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot, Microsoft Office 365, Microsoft PowerPoint, Microsoft Excel
1mo
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Program Manager
Shelby Township, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's or equivalent experience; 5+ years project/program management in automotive manufacturing or industrial automation; experience with custom machinery programs; strong cross-functional leadership, risk management, and stakeholder communication skills.
1mo
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Program Manager
Lakeshore, Ontario, Canada
$90k-$120k/yr HybridFull Time
2+ YOE2+ years program management experience in injection molding or tooling, hands-on mold/machining experience preferred, Bachelor\u0002s degree preferred, strong customer-facing, communication, and project management skills.
Salesforce, ERP
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
4w
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Program Manager
Saline, Michigan, United States
OnsiteFull Time
2+ YOE2+ years related manufacturing experience required (5 years or Bachelor's preferred). Requires program/account management, customer relationship skills, and proficiency with Microsoft Excel, Word, and PowerPoint.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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Customer Technical Program Manager, Vehicle OS
Ann Arbor, Michigan, United States
$160k-$250k/yr OnsiteFull Time
5+ YOE5+ years technical program management in automotive, strong customer-facing experience with OEMs, ability to coordinate cross-team delivery, technical depth to assess feasibility, and program governance experience.
ASPICE, ISO 26262, AUTOSAR
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Program Manager
Lapeer, Michigan, United States
OnsiteFull Time
8+ YOEHigh school diploma required; Associate/Bachelor's preferred. 8+ years program management experience in automotive/aerospace/defense, metal fabrication exposure, customer-facing and cross-functional leadership, proficiency with Microsoft Outlook/Word/Excel.
Microsoft Outlook, Microsoft Word, Microsoft Excel, CNC
1w
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Customer Program Manager
Burton, Michigan, United States
HybridFull Time
5+ YOEBachelor's in supply chain or related or equivalent experience, 5+ years in supply chain/operations/program management, Excel and Power BI proficiency, Epicor Prophet 21 experience preferred, VMI/Kanban experience, analytical and communication skills.
Microsoft Excel, Power BI, Epicor Prophet 21 (P21)
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Program Manager
Lapeer, Michigan, United States
OnsiteFull Time
8+ YOEHigh school diploma/GED required; Associate or Bachelor\u0002s preferred. 8+ years program management experience in automotive/aerospace/defense; strong metal fabrication and plastics manufacturing knowledge (CNC, stamping, press brake, laser cutting/welding); customer-facing and cross-functional leadership; Microsoft Outlook/Word/Excel proficiency...
Microsoft Outlook, Microsoft Word, Microsoft Excel, CNC
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1w
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Customer Project Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
7+ YOEBachelor's degree,7+ years project or customer account management experience,proven multi-project management,budget and risk management,excellent communication,legal U.S. work authorization required (no visa sponsorship).
Planisware, Jira, CRM
4d
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Senior Director, Program Management
Southfield, Michigan, United States
OnsiteFull Time
15+ YOE7+ Mgmt15+ years in program management or manufacturing leadership, minimum 7 years leading large cross-functional teams, bachelor's required (MBA preferred), OEM program experience, P&L accountability, executive customer engagement.
2mo
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Customer Project Manager
Plymouth, Michigan, United States
HybridFull Time
5+ YOEBachelor's degree in mechanical, electrical, mechatronics, industrial engineering or similar; 5+ years automotive project management; experience across all project phases; strong communication and negotiation skills.
4w
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Sr. Program Manager SW
Auburn Hills, Michigan, United States
OnsiteFull Time
7+ YOEBachelor's in Engineering/Business required (MBA preferred), minimum 7 years automotive program management experience, strong communication, organizational and conflict-resolution skills, ability to interface with suppliers and customers.
1mo
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Project Manager Customer Team
Auburn Hills, Michigan, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's in engineering or related field, 5+ years project management experience (≥3 years leading cross-functional teams), manufacturing product development/industrialization experience, strong PM methodology, risk/change management, and fluent English.
4d
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Customer Coordinator
Wayne, Michigan, United States
OnsiteFull Time
5+ YOE5+ Mgmt5+ years supervisory experience, strong budget and KPI management, manufacturing/assembly experience preferred, familiarity with fastening tools, high school diploma required, bachelor’s degree preferred, ability to travel up to 10–15% nationally.
1w
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General Manager – Healthcare Customer Service Operations
Troy, Michigan, United States
$180k-$200k/yr RemoteFull Time
20+ YOE20+ years healthcare contact-center leadership experience, managing 500+ agents; bachelor\u0002s degree or equivalent; strong SLA/KPI, stakeholder, and operational management; Microsoft Office proficiency.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel
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Project Manager
Troy, Michigan, United States
OnsiteFull Time
3+ YOE3+ years project management experience in automotive electronics; bachelor’s in engineering, business, or finance (or equivalent); strong customer interface, organization, risk management, and MS Office/MS Project proficiency.
Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Word
2w
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Project Manager, Pilot Programs
Novi, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's in engineering or related field, 5+ years manufacturing/project experience (automotive preferred), knowledge of Lean/APQP/PFMEA, project management tools, PMP preferred, ability to travel to customer/plant sites.
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