39 customer experience program manager jobs at 29 companies in Pittsfield, MA
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Program Manager
Torrington, Connecticut, United States
$78k-$105k/yr OnsiteFull Time
5+ YOEPlanning and managing manufacturing programs, coordinating cross-functional teams, ensuring contract compliance, risk management, and customer communication; BS in engineering or business and 5+ years program management experience.
Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, SAP
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
6d
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Program Manager
Agawam, Massachusetts, United States
$136k-$158k/yr OnsiteFull Time
6+ YOE6+ years project/program management experience with phase-gate development, IMS, customer contract and SLA management, risk/issue management, and NPI coordination; bachelor\u0002s degree required.
2mo
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Program Manager, DFR
Albany or New York
$140k-$175k/yr RemoteFull Time
Customer-facing program manager for U.S. Law Enforcement contracts with program delivery, technical integration, risk management, and stakeholder engagement experience; ability to travel ~30% and obtain FAA Part 107.
2mo
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Senior Manager, Program Manager- Submarine Imaging Systems (38767)
Northampton, Massachusetts, United States
$133k-$284k/yr OnsiteFull Time
12+ YOEManage cross-functional program teams, P&L, schedules and budgets via EVM, ensure compliance (ITAR/EAR), support proposals and customer communications; bachelor’s +12 years (or masters+10 or 16 years experience without degree).
EVM
3w
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OR1 Customer Success Manager
Albany or Rochester or Buffalo or Pittsburgh
$82k-$107k/yr FieldFull Time
3+ YOE3+ years consulting/project delivery experience, 5+ years technical AV/IP experience preferred; bachelor’s degree or 5 years equivalent; willingness to travel up to 90%; ability to work around hospital equipment; strong leadership and communication.
3d
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FT Assistant Customer Service Manager Trainee (H)
Ballston Spa, New York, United States
$18-$26/hr OnsiteFull Time
Completion of management trainee program responsibilities; ability to lead and train associates, use company business and financial tools, maintain merchandising, comply with food safety and sanitation, meet physical demands of retail work.
1mo
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Manager Academy Program
Albany, New York, United States
$65k-$85k/yr FieldFull Time
Operate within a territory, conduct in-home sales presentations, develop customized security solutions, use sales tools, and represent the company professionally; training provided.
6d
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Implementation Manager - Moveworks
Albany, New York, United States
$116k-$192k/yr RemoteFull Time
4+ YOE4+ years leading software (SaaS) implementations with enterprise customers, project management, AI integration experience, scope and budget control, bachelor’s degree, ability to travel up to 25%.
6d
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Project Manager - Albany, NY
Albany, New York, United States
$63k-$70k/yr OnsiteFull Time
Experience in the electrical industry, project management or related experience, Microsoft Office proficiency, customer-service orientation, deadline- and detail-oriented, problem-solving and multitasking ability.
Microsoft Office
5d
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Practice Manager, Greenfield Family Medicine
Greenfield, Massachusetts, United States
$108k-$147k/yr OnsiteFull Time
3+ YOEBachelor's degree required; 3-5 years management/supervision experience in healthcare with clinical operations; knowledge of practice management, financial systems, revenue cycle, strong communication and customer service skills; outpatient experience preferred.
1mo
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Cleared AI Project Manager
Clifton Park, New York, United States
$135k-$175k/yr OnsiteFull Time
5+ YOEU.S. citizen with active TS/TS-SCI clearance, 5+ years technical project management (govt contracts preferred), STEM Bachelor's (min) with ML literacy and hands-on Python or C++ experience, proposal writing and customer engagement.
Python, C++, CMake, ITK, VTK, VIAME, Telesculptor
1mo
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Management & Sales Training Program
Oneonta or Catskill or Johnstown
$53k/yr OnsiteFull Time
Entry-level development program requiring a bachelor's degree by start, legal work authorization without sponsorship, valid driver's license, ability to lift up to 50 lbs frequently (70 lbs occasionally). Preferred: 1+ year retail/sales/customer service and 1+ year leadership, paint sales and CRM experience, Spanish language ability.
CRM
1mo
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Senior Client Success Manager
Malta or United States
$160k-$175k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in project implementation/operations in payment processing or customer service; 3 years project manager experience on projects ≥ $10M; contract governance, P&L oversight, team leadership, change management, strong communication and analytical skills.
1w
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Manager, Regional Service, East
Tewksbury, Massachusetts, United States
$100k-$135k/yr OnsiteFull Time
Proven leadership of field service teams, operational management of service KPIs and workforce planning, customer escalation resolution, technical-commercial alignment, ServiceMax and MS Office experience; willingness to travel up to 25%.
ServiceMax, MS Office
23h
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Senior Project Manager – Major Correctives (Catastrophic)
Schenectady or United States or North America
$104k-$174k/yr RemoteFull Time
5+ YOEBachelor’s degree or equivalent field experience and 5+ years managing wind energy, heavy industrial, construction, outage, or major maintenance projects; financial, customer, vendor, and portfolio leadership required.
5d
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Smart Home Consultant Team Manager
West Springfield, Massachusetts, United States
$54k-$125k/yr OnsiteFull Time
3+ YOE3+ years people leadership managing customer-facing teams, experience in high-volume sales/installation environments, associate degree or equivalent experience, strong coaching, analytical and consultative selling skills.
2w
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Support & Data Analytic Specialist
Torrington, Connecticut, United States
OnsiteFull Time
2+ YOE2+ years program coordination or data management experience; proficiency with Microsoft Office/Excel and databases; strong communication, customer service, and organizational skills.
Microsoft Excel, Electronic Medical Records (EMR/EHR)
1mo
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Director, CRM & Customer Lifecycle Marketing
Stamford or Simsbury
$156k-$173k/yr OnsiteFull Time
8+ YOE8+ years in CRM or lifecycle marketing, Bachelor's degree required, experience building segmentation and lifecycle programs across email/SMS/loyalty/e-commerce, strong analytics and cross-functional partnership, proven people management experience.
Salesforce Marketing Cloud, Braze, Klaviyo, Adobe Campaign, HubSpot
6d
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Engagement Marketing Manager
New York City or Bethlehem or Pittsfield
$103k-$170k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years marketing experience in financial services; experience with customer engagement, lifecycle, retention and loyalty programs; strong project management and analytics skills.
marketing automation, CRM, email marketing, analytics platforms
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