Shaker Heights • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Shaker Heights • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Shaker Heights • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Shaker Heights • 50 milesRemote · Hybrid · Onsite · Field · All Environments
62 customer experience program manager jobs at 44 companies in Shaker Heights, OH
1mo
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Enterprise Customer Experience Program Manager
Milwaukee or Mayfield Heights
HybridFull Time
Bachelor's degree; legal authorization to work in the U.S.; program/program management experience in complex cross-functional environments; experience with capacity modeling, change management, and applied AI preferred.
Jira, Jira Align, Microsoft Project, Power BI
1mo
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Customer Program Manager
Westlake, Ohio, United States
OnsiteFull Time
5+ YOEBachelor's or equivalent experience; 5+ years project management in technology deployments/field services; experience with NetSuite/ServiceNow/Salesforce/SAP/Oracle; advanced Microsoft Excel and Microsoft Project; strong communication and stakeholder management.
ERP, CRM, NetSuite, ServiceNow, Salesforce, SAP, Oracle, Microsoft Excel, Microsoft Project, SharePoint, Power BI
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
4w
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Customer Program Manager
Mentor, Ohio, United States
OnsiteFull Time
1+ YOEAssociate degree or equivalent,1-2 years manufacturing experience,ability to direct projects,read technical drawings,strong organizational and problem-solving skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2w
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Client Experience Manager
Kent or Memphis or Austin or Parsippany-Troy Hills or Marietta or Houston or McKinney or United States
$85k-$100k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years managing customer relations, operations and procurement; high school diploma required; valid driver’s license; pass drug screen and background check; ability to read contracts and technical documents; strong verbal and written English.
6d
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Scheduling & Customer Experience Coordinator
Solon, Ohio, United States
$55k-$60k/yr OnsiteFull Time
1+ YOEStrong communication, organization, judgment, and multitasking skills; scheduling or project coordination experience preferred. Moraware or countertop scheduling experience is helpful, but training is available.
Moraware
2mo
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Senior Program Manager 007-26- Mentor, OH
Mentor, Ohio, United States
HybridFull Time
10+ YOEProgram management for customer projects, DoD experience preferred, leadership and supervisory experience, ability to develop SOWs and cost proposals, oversee teams, and generate follow-on business; masters +10 yrs or bachelors +15 yrs required.
E-Verify
1d
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R&D- Quality Program Manager
Minneapolis or Cleveland
$109k-$140k/yr OnsiteFull Time
11+ YOEBachelor's degree in STEM, 11–15 years of coatings or related experience, cross-functional leadership, customer interaction, root-cause analysis, complex problem-solving, and Microsoft Office and Minitab proficiency.
Microsoft Excel, Microsoft Word, Microsoft Access, Minitab
3w
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Program Analyst
Cleveland or Columbus or New York City or Scottsdale
RemoteFull Time
1+ YOE1–4 years experience in aviation, sustainability, data/analytics, or customer support; proficiency with Microsoft Excel and PowerPoint; strong attention to detail, communication, and ability to manage multiple tasks in a remote team.
Microsoft Excel, Microsoft PowerPoint, Microsoft 365, VBA
1mo
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Operations Management Program (Cleveland, OH, US)
Cleveland or Morristown
FieldFull Time
12-month development program; bachelor’s degree preferred; open to relocation (company-assisted); leadership or military experience desirable; prior construction/service internships a plus; strong communication and customer-service skills.
2mo
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InSite Program Manager
Brunswick, Ohio, United States
$60k-$85k/yr OnsiteFull Time
5+ YOEBachelor’s degree in a related field; 5–7 years in environmental services; leadership experience; regulatory familiarity; P&L awareness; customer service oriented; multitasking; proficient with Windows tools.
Windows, Microsoft Office
2mo
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Manager of Operations & Customer Service
Akron, Ohio, United States
$62k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree and 7+ years property management experience (3+ years supervisory). Public Housing Management Certification required within 1 year. Valid Ohio driver\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0000\u0...
HUD systems
1mo
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Corporate Director, Program Management
Brooksville or Logan or Williamsport or Strongsville or Plaistow or Watertown
$150k-$175k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree required (Engineering/Business/Finance), MBA preferred. PMP a plus. 10+ years EMS and leadership experience, NPI experience, Lean knowledge, strong financial and customer skills, US citizenship and ability to obtain Secret clearance, travel up to 50%.
2mo
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Customer Programs & Solutions Analyst
Akron or Ohio or West Virginia or Maryland or Pennsylvania or New Jersey
$107k-$151k/yr OnsiteFull Time
10+ YOEBachelor's degree in a related field, 10+ years regulatory/energy/program experience, strong analytical and written communication skills, project management ability, proficiency with Microsoft Word/Excel/PowerPoint; MBA preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
2mo
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Global Change Management Leader, Customer Experience CoE (Wickliffe, OH, US, 44092-2298)
Wickliffe or Deer Park or Jurong or Pudong
HybridFull Time
10+ YOEBachelor's degree, 10+ years enterprise change management experience, proven leadership of large-scale transformations, expertise with Prosci/ADKAR and other change methodologies, strong communication, facilitation, and program management skills.
SAP, Customer Relationship Management (CRM)
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
4w
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Manager, Business & Programs (Cleveland Monsters Practice Facility)
Strongsville, Ohio, United States
$55k/yr OnsiteFull Time
3+ YOEBachelor's preferred; 3+ years program management or sports/facility operations experience; strong organization, customer service, communication, and scheduling skills; proficiency with business software; willingness to work nights, weekends, and holidays.
1mo
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Project Manager
Canton, Ohio, United States
OnsiteFull Time
Customer-facing project management or sales support experience in industrial, data center, oil & gas or utility markets; project organization and time management; strong written and verbal communication; Microsoft Excel and Outlook; bachelor’s degree or equivalent experience.
Microsoft Excel, Microsoft Outlook
3d
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Construction Project Production Manager
Brook Park, Ohio, United States
FieldFull Time
1+ YOERequires 1–3 years of construction management experience, valid driver's license, strong customer service, communication, organization, interpersonal, and problem-solving skills.
2w
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Project Manager
Medina, Ohio, United States
OnsiteFull Time
3+ YOE3–5 years facilities/property management experience, phone-based customer service skills, strong computer/CRM proficiency, Bachelor\u0002s in Business preferred or 5–7 years equivalent, PMP a plus.
CRM
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