55 customer experience program manager jobs at 41 companies in Upper Arlington, OH
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Lead Technical Program Manager - Global Customer Platform
Columbus, Ohio, United States
OnsiteFull Time
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
5+ YOE5+ years technical program management experience, proficiency with enterprise AI capabilities, stakeholder and vendor management, resource and budget oversight, agile delivery and strong analytical reasoning.
Defense Finance and Accounting Service: Provides finance and accounting services for the US military.
1+ YOEExperience leading lifecycle management of major AIS, program and budget development, technical oversight of databases/web/software, and demonstrated competencies in accountability, customer service, oral communication, and problem solving.
National Center for Defense Manufacturing and Machining: Provides research and technology solutions for defense and aerospace manufacturing.
10+ YOELead program management for customer projects, oversee SOW/cost/timelines, manage teams and budgets, generate follow-on business, DoD/manufacturing experience, master’s (10 yrs) or bachelor’s (15 yrs), strong leadership and communication.
Cleveland or Columbus or New York City or Scottsdale
RemoteFull Time
Flexjet: Private jet provider offering fractional ownership and charter services.
1+ YOE1–4 years experience in aviation, sustainability, data/analytics, or customer support; proficiency with Microsoft Excel and PowerPoint; strong attention to detail, communication, and ability to manage multiple tasks in a remote team.
Microsoft Excel, Microsoft PowerPoint, Microsoft 365, VBA
KARL STORZ: Developer and manufacturer of endoscopic medical equipment.
2+ YOE2+ years relevant OR sales/service or technical experience (2–3 years preferred), Bachelor's degree preferred or equivalent experience, willingness to travel 50–80%+, strong communication and project management, hospital credentialing and good driving record.
Ohio Department of Rehabilitation and Correction: Managing state prisons and community-based rehabilitation programs.
1+ YOERequires relevant training/experience in business administration or public administration (various combinations of education and 1–4 years experience). Skills: program management, budgeting, computer literacy, customer service, operational and administrative support, attention to detail, adaptability, continuous improvement. Background check and dr...
ServiceNow, OhioBuys, OnBase, Vector VMS, DODD Insider, Microsoft Office
NiSourceNYSE: NI: Provides regulated natural gas and electric utility services.
Bachelor's degree,8+ years in utility/energy/infrastructure leadership with P&L and portfolio accountability,experience with large-load customers and cross-functional program delivery,strong communication,negotiation and decision-making skills.
VertivNYSE: VRT: Provides critical power and cooling for data centers.
8+ YOE8+ years program/project management experience in customer-facing roles; proven leadership and people-management; bachelor's in engineering/operations or related; proficiency with project management methodologies; knowledge of data center power and thermal products; strong communication and strategic thinking.
Quanta ServicesNYSE: PWR: Infrastructure solutions for electric, energy, and communications industries.
15+ YOEBachelor's in engineering or business, 15+ years managing large complex EPC projects, leadership and construction supervision skills, strong customer relationship and contract management experience, up to 50% travel.
Flaherty & Collins Properties: Develops, constructs, and manages multifamily and mixed-use communities.
Experience in property management, leasing, bookkeeping or similar; high school diploma or equivalent; strong communication, organization, and customer-service skills; comfortable with property management software and Microsoft Office.
4+ YOE1+ Mgmt4–5 years facility/operations/project management experience with 1–2 years supervisory experience; strong leadership, customer service, communication, budget oversight, and Microsoft Office proficiency; able to manage multiple projects and respond to urgent client needs.
Busby's Heating and Air Conditioning: HVAC design, installation, and service provider
Experience in mechanical or HVAC project management; strong understanding of construction drawings and mechanical systems; proficiency with AutoCAD, REVIT, or Autodesk tools; strong organizational and communication skills; ability to manage budgets, schedules, and subcontractors; problem-solving with a customer-focused approach.
Loeb Electric: Wholesale distributor of electrical products and lighting solutions.
1+ YOE2+ years project coordination or equivalent experience; experience in distribution/lighting/electrical; proficiency with Microsoft Office, Excel (advanced functions), Smartsheet, and ERP; ability to manage schedules, forecasts, and customer escalations; up to 25% travel.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Smartsheet, ERP
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
8+ YOEStrong customer-facing and account ownership skills, utilities domain knowledge, end-to-end service and financial accountability; bachelor of computer science and 8+ years experience.
Convergint: Global systems integrator for security, fire, and building automation.
3+ YOE3+ years project/engineering/field service experience, project management of technical projects, planning, scheduling, budgeting, procurement, field installation oversight, customer communication, basic IT networking and Microsoft Office skills; valid driver’s license; PMI certification preferred.
Microsoft Outlook, Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft PowerPoint