49 customer experience program manager jobs at 37 companies in Wakefield, VA
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Technical Program Manager
Newport News, Virginia, United States
$160k-$185k/yrOnsiteFull Time
ITA International: Provides professional services and data analytics for defense operations.
10+ YOEBachelor's or equivalent,10+ years leading complex technical programs,ability to lead multidisciplinary teams,experience with operations research,modeling,analytics,and government customers,active Secret clearance required.
SercoLondon Stock Exchange: SRP: Provides professional outsourcing services to governments worldwide.
5+ YOEActive DoD Secret clearance (ability to obtain Top Secret), bachelor\u0002s degree with 5+ years project management (or assoc+7 or HS+9), experience with C4I systems, managing large teams, and consulting with military customers; up to 10% travel.
Hyper Solutions: Manufacturer of mission-critical power distribution and data center infrastructure.
Bachelor’s degree in Engineering, Quality, Manufacturing, or related field; experience managing customer quality issues and leading root cause investigations; cross-functional collaboration; strong analytical and project management skills.
AltriaNYSE: MO: Manufacturer and marketer of tobac and nicotine products.
5+ YOEBachelor's or equivalent, 5+ years supporting business/operations/technology, Agile experience, strong SQL and data analysis skills, excellent communication and prioritization.
Customer Success Manager — Government “At Scale” Programs
McLean or Richmond
HybridFull Time
Exiger: AI-powered supply chain risk and compliance management software.
3+ YOE3+ years in customer success, account/program management, or consulting; experience with government/public sector customers and SaaS environments; strong written communication, operational execution, and data-driven engagement skills; bachelor’s degree required.
Division Manager - Communications, Customer Experience, History, and Special Events
Chesterfield County, Virginia, United States
$89k-$120k/yrOnsiteFull Time
Chesterfield County: Provides essential public services and utilities to Chesterfield residents.
7+ YOE3+ MgmtBachelor’s degree in recreation, history, marketing, or related field; 7+ years in marketing/special events/engagement; 3+ years supervision; valid driver’s license; pre-employment checks.
Senior Associate Process Manager- Customer Protection- Hybrid
Richmond or McLean
$81k-$101k/yrHybridFull Time
Capital OneNYSE: COF: Financial services offering credit cards, banking, and loans.
1+ YOEHigh school diploma,1+ year project or process management,experience with Google Suite or Microsoft Office,Tableau and Jira experience preferred,BPM/Lean/Six Sigma certification preferred,AI prompting and fraud/customer service experience preferred.
YMCA of South Hampton Roads: Provides community fitness, youth development, and social welfare programs.
Responsible for membership sales, renewals, member service, program registration, and facility upkeep; requires customer service/sales experience, strong communication, computer skills, and ability to work flexible hours.
Microsoft Office Suite, Google Documents, SGA Sales
Arlington or San Diego or Tampa or Norfolk or Jacksonville or California or Florida
$92k-$135k/yrHybridFull Time
Dataminr: AI platform for real-time risk and event detection.
5+ YOEAbility to obtain Secret clearance, bachelor’s degree or equivalent, 5+ years customer success/account management or relevant military program experience, experience with public sector/DoD, strong communication and independent execution skills.
Home Genius Exteriors: Provides residential roofing, siding, and exterior remodeling services.
1+ YOEValid driver's license and HS diploma/GED; 1+ years project management experience; window measurement experience; ability to recruit/manage crews and subcontractors; permitting knowledge; strong communication and customer service skills.
EnterBridge: Develops custom software and automation solutions for business operations.
3+ YOE3+ years customer implementations or consulting experience; bachelor’s degree; strong stakeholder management, analytical, communication, and problem-solving skills; ability to translate workflows into implementation plans and work with business and technical stakeholders.
SAICNYSE: SAIC: Provides engineering, IT, and mission support services to government.
6+ YOEExperience managing IT service delivery and customer relationships for state/local government; vendor management, ITIL/ITSM knowledge; PMP/BRMP/ServiceNow experience preferred; bachelor's with 6+ years or equivalent.
Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft SharePoint, ServiceNow
Regis CorporationNASDAQ: RGS: Operates and franchises hair salon brands across North America.
Experience as a stylist or salon manager, strong leadership and customer-service skills, willingness to participate in company training and recertification programs.
Aery Aviation: Provides professional aviation engineering, modification, and flight operation services.
5+ YOEPMP required, bachelor\u0002s in engineering,5+ years PM experience in aerospace/defense,knowledge of MS Project/Primavera/JIRA/Confluence,ability to manage scope/schedule/budget and travel to customer sites.
NVRNYSE: NVR: Constructs residential properties and provides mortgage and settlement services.
Bachelor’s degree preferred; strong time management, organizational, interpersonal skills; valid driver’s license; construction or customer relations experience a plus.
RoviSys: Independent provider of comprehensive process and building automation solutions.
3+ YOE3-5 years of project leadership; MS Office; Microsoft Project; basic HVAC and building automation knowledge; experience with project financials and coordination with customers.
Microsoft Office, Microsoft Project, HVAC systems, P&ID, HVAC controls, Building automation software
Senior Customer & Sales Support Strategy & Delivery
Richmond, Virginia, United States
$109k-$181k/yrHybridFull Time
McKessonNew York Stock Exchange: MCK: Distributes pharmaceuticals and provides healthcare information technology solutions.
7+ YOE7+ years experience driving strategy and transformation, advanced data analysis and storytelling, SQL and Excel proficiency, business case development, stakeholder engagement, and executive communication.
Agency: Automates cybersecurity compliance and managed security operations for startups.
2+ YOEBachelor’s degree; 2+ years in business operations, consulting, customer success, finance, or similar role; highly organized; strong written/verbal communication; proficient with SaaS tools and project platforms; startup experience a plus.