49 customer experience program manager jobs at 37 companies in Wakefield, VA

1w
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Technical Program Manager
Newport News, Virginia, United States
$160k-$185k/yr OnsiteFull Time
ITA International
ITA International: Provides professional services and data analytics for defense operations.
10+ YOEBachelor's or equivalent,10+ years leading complex technical programs,ability to lead multidisciplinary teams,experience with operations research,modeling,analytics,and government customers,active Secret clearance required.
Python, R, SQL, Power BI, Tableau, Spark, Databricks, Airflow, AWS, Azure, GCP
6d
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Program Manager - Chesapeake, VA
Chesapeake, Virginia, United States
$96k-$191k/yr HybridFull Time
Serco
SercoLondon Stock Exchange: SRP: Provides professional outsourcing services to governments worldwide.
5+ YOEActive DoD Secret clearance (ability to obtain Top Secret), bachelor\u0002s degree with 5+ years project management (or assoc+7 or HS+9), experience with C4I systems, managing large teams, and consulting with military customers; up to 10% travel.
Earned Value Management
3mo
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Customer Quality Engineering Manager
Richmond, Virginia, United States
$125k-$135k/yr HybridFull Time
Hyper Solutions
Hyper Solutions: Manufacturer of mission-critical power distribution and data center infrastructure.
Bachelor’s degree in Engineering, Quality, Manufacturing, or related field; experience managing customer quality issues and leading root cause investigations; cross-functional collaboration; strong analytical and project management skills.
5d
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Associate Manager, Customer Delivery
Richmond, Virginia, United States
$105k-$152k/yr HybridFull Time
Altria
AltriaNYSE: MO: Manufacturer and marketer of tobac and nicotine products.
5+ YOEBachelor's or equivalent, 5+ years supporting business/operations/technology, Agile experience, strong SQL and data analysis skills, excellent communication and prioritization.
SQL
4w
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Customer Success Manager — Government “At Scale” Programs 
McLean or Richmond
HybridFull Time
Exiger
Exiger: AI-powered supply chain risk and compliance management software.
3+ YOE3+ years in customer success, account/program management, or consulting; experience with government/public sector customers and SaaS environments; strong written communication, operational execution, and data-driven engagement skills; bachelor’s degree required.
1Exiger, CRM, CS tools
2mo
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Division Manager - Communications, Customer Experience, History, and Special Events
Chesterfield County, Virginia, United States
$89k-$120k/yr OnsiteFull Time
Chesterfield County
Chesterfield County: Provides essential public services and utilities to Chesterfield residents.
7+ YOE3+ MgmtBachelor’s degree in recreation, history, marketing, or related field; 7+ years in marketing/special events/engagement; 3+ years supervision; valid driver’s license; pre-employment checks.
Microsoft Office, CRM software
1w
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Senior Associate Process Manager- Customer Protection- Hybrid
Richmond or McLean
$81k-$101k/yr HybridFull Time
Capital One
Capital OneNYSE: COF: Financial services offering credit cards, banking, and loans.
1+ YOEHigh school diploma,1+ year project or process management,experience with Google Suite or Microsoft Office,Tableau and Jira experience preferred,BPM/Lean/Six Sigma certification preferred,AI prompting and fraud/customer service experience preferred.
Google Suite, Microsoft Office, Tableau, Jira
1mo
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Membership Experience Leader
Franklin, Virginia, United States
OnsiteFull Time
YMCA of South Hampton Roads
YMCA of South Hampton Roads: Provides community fitness, youth development, and social welfare programs.
Responsible for membership sales, renewals, member service, program registration, and facility upkeep; requires customer service/sales experience, strong communication, computer skills, and ability to work flexible hours.
Microsoft Office Suite, Google Documents, SGA Sales
4w
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Customer Success Manager, US ( NAVY / USMC)
Arlington or San Diego or Tampa or Norfolk or Jacksonville or California or Florida
$92k-$135k/yr HybridFull Time
Dataminr
Dataminr: AI platform for real-time risk and event detection.
5+ YOEAbility to obtain Secret clearance, bachelor’s degree or equivalent, 5+ years customer success/account management or relevant military program experience, experience with public sector/DoD, strong communication and independent execution skills.
First Alert
1mo
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Fleet Customer Service Coordinator
Richmond, Virginia, United States
$17-$28/hr OnsiteFull Time
Performance Food Group
Performance Food GroupNYSE: PFGC: Distributes food and related products to the foodservice industry.
1+ YOERespond to fleet inquiries, process complaints, manage toll transponder programs, maintain fleet inventory/maintenance database (RTA), prepare KPI reports; DOT/CSA knowledge and Microsoft Word/Excel proficiency. Minimum 1 year customer service/call center experience.
Microsoft Word, Microsoft Excel, RTA
1mo
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Construction Project Manager
Norfolk, Virginia, United States
$60k-$70k/yr OnsiteFull Time
Home Genius Exteriors
Home Genius Exteriors: Provides residential roofing, siding, and exterior remodeling services.
1+ YOEValid driver's license and HS diploma/GED; 1+ years project management experience; window measurement experience; ability to recruit/manage crews and subcontractors; permitting knowledge; strong communication and customer service skills.
1w
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Engagement Manager/Project Manager
Richmond, Virginia, United States
OnsiteFull Time
EnterBridge
EnterBridge: Develops custom software and automation solutions for business operations.
3+ YOE3+ years customer implementations or consulting experience; bachelor’s degree; strong stakeholder management, analytical, communication, and problem-solving skills; ability to translate workflows into implementation plans and work with business and technical stakeholders.
2d
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Project Manager
Portsmouth, Virginia, United States
FieldFull Time
AMP
AMP: Develops AI-powered robotic systems for automated recycling sortation.
8+ YOEBachelor's or equivalent experience and 8+ years managing complex industrial/manufacturing/automation projects; experience with scheduling, budgeting, risk, change control, contractor coordination, installation, commissioning, and customer communication.
3w
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Business Relationship Manager
Richmond, Virginia, United States
$80k-$120k/yr OnsiteFull Time
SAIC
SAICNYSE: SAIC: Provides engineering, IT, and mission support services to government.
6+ YOEExperience managing IT service delivery and customer relationships for state/local government; vendor management, ITIL/ITSM knowledge; PMP/BRMP/ServiceNow experience preferred; bachelor's with 6+ years or equivalent.
Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft SharePoint, ServiceNow
1mo
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Salon Manager
Virginia Beach, Virginia, United States
OnsiteFull Time
Regis Corporation
Regis CorporationNASDAQ: RGS: Operates and franchises hair salon brands across North America.
Experience as a stylist or salon manager, strong leadership and customer-service skills, willingness to participate in company training and recertification programs.
Opensalon
1w
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Project Manager - Aerospace & Aviation
Newport News, Virginia, United States
OnsiteFull Time
Aery Aviation
Aery Aviation: Provides professional aviation engineering, modification, and flight operation services.
5+ YOEPMP required, bachelor\u0002s in engineering,5+ years PM experience in aerospace/defense,knowledge of MS Project/Primavera/JIRA/Confluence,ability to manage scope/schedule/budget and travel to customer sites.
Microsoft Project, Primavera, JIRA, Confluence
2mo
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Construction Project Manager Trainee
Suffolk, Virginia, United States
OnsiteFull Time
NVR
NVRNYSE: NVR: Constructs residential properties and provides mortgage and settlement services.
Bachelor’s degree preferred; strong time management, organizational, interpersonal skills; valid driver’s license; construction or customer relations experience a plus.
2mo
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Project Manager
Richmond, Virginia, United States
$90k-$150k/yr OnsiteFull Time
RoviSys
RoviSys: Independent provider of comprehensive process and building automation solutions.
3+ YOE3-5 years of project leadership; MS Office; Microsoft Project; basic HVAC and building automation knowledge; experience with project financials and coordination with customers.
Microsoft Office, Microsoft Project, HVAC systems, P&ID, HVAC controls, Building automation software
3d
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Senior Customer & Sales Support Strategy & Delivery
Richmond, Virginia, United States
$109k-$181k/yr HybridFull Time
McKesson
McKessonNew York Stock Exchange: MCK: Distributes pharmaceuticals and provides healthcare information technology solutions.
7+ YOE7+ years experience driving strategy and transformation, advanced data analysis and storytelling, SQL and Excel proficiency, business case development, stakeholder engagement, and executive communication.
SQL, Microsoft Excel, Microsoft PowerPoint
2mo
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Junior Project Manager
Richmond, Virginia, United States
$20-$25/hr OnsiteFull Time
Agency
Agency: Automates cybersecurity compliance and managed security operations for startups.
2+ YOEBachelor’s degree; 2+ years in business operations, consulting, customer success, finance, or similar role; highly organized; strong written/verbal communication; proficient with SaaS tools and project platforms; startup experience a plus.
Asana, ClickUp, Monday.com, AI tools

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