137 customer experience program manager jobs at 104 companies in Wharton, PA
1w
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Customer Program Manager
Pittsburgh or Philadelphia
$130k-$181k/yr HybridFull Time
8+ YOEProgram management experience delivering complex customer-facing engagements; PMP or comparable certification; practical use of AI and automation; strong communication, financial, and technical judgment.
AI, automation, AI-enabled workflows, analytics, Agile, Waterfall
1w
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2w
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Program Manager
Mount Laurel, New Jersey, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree and 5 years project/program management or customer service/energy efficiency experience; 3 years leading teams; strong financial acumen, P&L experience, Excel and Microsoft Office proficiency; excellent communication.
Microsoft Office, Microsoft Excel
1d
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Customer Experience Coordinator
Ewing, New Jersey, United States
$17-$17/hr OnsitePart Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; ability to train and mentor front-end associates, promote loyalty programs, handle POS coverage, and provide excellent customer service; flexible availability including nights and weekends.
POS
1w
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Program Manager
Philadelphia, Pennsylvania, United States
$59k-$72k/yr HybridFull Time
2+ YOEBachelor's degree and 2+ years' relevant experience or equivalent; attention to detail, clear written and verbal communication, deadline-oriented, customer service, process and software proficiency; cover letter required.
Canvas, Drupal
2w
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Strategic OEM Program Manager
Sunnyvale or Wilmington
HybridFull Time
5+ YOEBachelor's degree,5+ years program/project management in electronics/materials/manufacturing,experience with global customer-driven commercialization and scale-up,strong stakeholder and communication skills,Microsoft Office proficiency.
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Project
1mo
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Sr Program Manager (Bethlehem, PA, US)
Bethlehem, Pennsylvania, United States
$145k-$193k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's in electrical/ network/ systems/ computer or related; 10+ years project/program management experience managing large utility/customer accounts ($100M+); strong leadership, communication, negotiation, P&L and MS Project skills; utility experience required.
Microsoft Office, Microsoft Project
1mo
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Associate Program Manager - SEEL
Burlington, New Jersey, United States
$75/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree and 5 years experience in project management, customer service, or energy efficiency; 3+ years leading teams; financial/P&L experience; Microsoft Office/Excel proficiency; pass background and drug test.
Microsoft Office, Microsoft Excel
4w
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Free People Manager, Global Customer Experience & Insights
Philadelphia, Pennsylvania, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years consumer/market research or CX/UX experience, multi-method research expertise, UX research experience, strong storytelling/data visualization, experience managing research programs and teams, Bachelor’s degree in related field.
Qualtrics, SPSS, SAS
1mo
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CRM Manager, Omnichannel Customer Experience (OCX)
Princeton or California or North Carolina or Mississauga
$125k-$167k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent, 5+ years relevant experience (pharma/biotech preferred), CRM experience (Salesforce/Veeva preferred), strong MS Office skills, analytic/problem-solving, training and presentation experience, ability to travel.
MS Office Suite, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Salesforce, Veeva CRM
1mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
8h
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Director Patient Experience - TUH
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ MgmtBachelor's required (master's preferred),3 years leadership experience in healthcare/customer service, experience with HCAHPS and OAS-CAHPS, vendor collaboration, and quality improvement.
HCAHPS, OAS-CAHPS
5h
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Coordinator of Visit Experience
Philadelphia, Pennsylvania, United States
OnsiteFull Time
Associate's degree, event planning and higher education experience, strong organization and interpersonal skills, multitasking, teamwork, student mentorship, and customer service abilities. Bachelor's degree and Slate CRM experience preferred.
Technolutions Slate CRM
2w
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Scientific Experience Coordinator - Life Sciences Client Site
Malvern, Pennsylvania, United States
OnsiteFull Time
4+ YOEHigh school diploma and 4+ years related experience (pharmaceutical/GMP preferred). Experience with CMMS and Microsoft Office, strong project management, customer service and analytical skills.
CMMS, Desktop publishing, Microsoft Office Suite, Online Help
3mo
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Manager Customer Implementation (Hybrid- PA, NJ, DE)
Philadelphia or Delaware or New Jersey or Pennsylvania
HybridFull Time
6+ YOE1+ MgmtBachelor's or equivalent experience, 6+ years in health insurance, 1+ year managing client-facing teams, strong project management, analysis, communication and leadership skills, MS Office proficiency, and a compatible Android/iOS device for Microsoft Authenticator.
Microsoft Office, Microsoft Authenticator
4w
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Head of Experience Strategy (Hybrid)
New York City or Bethlehem or Boston
$152k-$250k/yr HybridFull Time
10+ YOE10+ years in customer experience, product strategy, or transformation; financial services experience preferred; strong stakeholder influence, cross-functional leadership, and presentation skills; Proficient with PowerPoint.
PowerPoint, AI Tools
2mo
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Program Coordinator - Agency With Choice
West Chester, Pennsylvania, United States
OnsiteFull Time
2+ YOEAssociate degree required; at least 2 years in customer service or human services; strong organizational, interpersonal, and writing skills.
1w
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Program Manager, Graduate Advising
Philadelphia, Pennsylvania, United States
$52k-$56k/yr OnsiteFull Time
3+ YOEBachelor's degree and 3-5 years administrative experience; strong organizational, interpersonal, and customer-service skills; experience with enrollment forecasting, course scheduling, and student advising.
Canvas, Nest, Zoom
1mo
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Quality Program Manager
Moorestown, New Jersey, United States
$105k-$208k/yr HybridFull Time
Experience in systems and software development/CM/test, project leadership, root cause/corrective action facilitation, strong customer relationship skills, and ability to obtain DoD Secret clearance (US citizenship required).
Aegis
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