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349 customer experience specialist jobs at 153 companies in Springfield, MA

1mo
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Customer Experience Specialist
Middletown, Connecticut, United States
HybridFull Time
Liberty Bank
Liberty Bank: Provides retail and commercial banking services in the Northeast.
Provides phone-based customer service, account maintenance and problem resolution; strong communication and de-escalation skills; familiarity with bank products/regulations preferred; proficient with Outlook, Microsoft and Insight; ability to lift 25 lbs and travel.
Microsoft Outlook, Microsoft, Insight
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3mo
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Customer Experience Specialist FT/PT
Glastonbury, Connecticut, United States
$17/hr OnsiteFull Time, Part Time
Best Cleaners
Best Cleaners: Environmentally friendly dry cleaning and garment tailoring services.
Customer-focused role requiring strong communication, reliability, multitasking, and willingness to learn; retail or hospitality experience preferred.
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1mo
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Member Experience Specialist
Springfield, Massachusetts, United States
$42k-$50k/yr OnsiteFull Time
MassMutual
MassMutual: Sells life insurance, retirement plans, and investment services.
High school diploma required. Customer service or financial institution experience preferred. Ability to process transactions, handle cash, use teller software and Microsoft Office, communicate effectively, and follow regulatory procedures.
teller software, Microsoft Office
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1mo
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Guest Experience Specialist
Windsor, Connecticut, United States
OnsiteFull Time
Marriott International
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
Provide guest services, process operational needs and requests, perform light lifting and physical tasks; high school diploma/GED preferred; no prior experience required.
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1mo
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Customer Support Specialist
Worcester or Massachusetts or Illinois or Georgia or Alabama
RemoteFull Time
Covenir
Covenir: Provides business process outsourcing services for the insurance industry.
2+ YOE2+ years call center/customer service experience, intermediate Microsoft Office proficiency, strong communication and problem-solving skills; insurance experience and bilingual Spanish/English preferred.
Microsoft Office
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2mo
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Customer Support Specialist CT
Southington, Connecticut, United States
$19-$20/hr OnsiteFull Time
GT Independence
GT Independence: Providing financial management services for self-directed home care programs.
Provide phone-based customer service, enter and manage documents (DocuSign), maintain records, review timesheets and payroll checklists. HS diploma/GED required; associate degree preferred.
DocuSign
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1mo
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Customer Care Center Specialist
Ware, Massachusetts, United States
$20-$25/hr OnsitePart Time
Country Bank
Country Bank: Provides personal and business banking services in Massachusetts.
1+ YOEHigh school diploma and minimum 1 year banking experience required. Call center experience preferred. Intermediate Microsoft Office skills (Excel, Outlook, PowerPoint, Word). Strong customer service, sales, communication, and analytical skills; ability to interpret regulations and learn systems quickly.
Microsoft Office Suite, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Finastra
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4d
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West Simsbury Collision Center Customer Service Specialist
West Simsbury, Connecticut, United States
$40k-$45k/yr OnsiteFull Time
Hoffman Auto Group
Hoffman Auto Group: Sells new and used cars and provides vehicle maintenance.
1+ YOEHigh school diploma and 1–2 years of customer service experience required, with effective oral, written, and listening communication skills.
CCC ONE, Dealertrack
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1w
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Entry Level Customer Training Specialist – Traveling
Hartford, Connecticut, United States
$50k-$52k/yr FieldFull Time
Reynolds and Reynolds
Reynolds and Reynolds: Provides software and services for automotive retailers.
Bachelor's or equivalent, ability to travel ~80%, valid driver’s license with limited violations, reliable transportation and home internet, strong written and verbal communication skills.
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2w
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Bilingual Customer Service Specialist (Spanish)
Pittsfield, Massachusetts, United States
$17/hr OnsitePart Time
Sherwin-Williams
Sherwin-WilliamsNYSE: SHW: Global manufacturer and distributor of paints and protective coatings.
1+ YOEBilingual English/Spanish customer-facing role; 18+; valid unrestricted driver’s license; able to lift up to 50–70 lbs; HS diploma preferred; 1 year retail/delivery/customer service experience preferred.
HireVue, HR Cloud
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1mo
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Market & Customer Activation Specialist
Rocky Hill, Connecticut, United States
$70k-$85k/yr OnsiteFull Time
Henkel
HenkelXETRA: HEN3: Manufactures laundry, beauty, and adhesive products globally.
2+ YOEBachelor's in marketing/communications/business,2-3 years marketing or customer-facing experience,strong presentation,stakeholder management,budgeting and campaign execution skills,PowerPoint proficiency.
Microsoft PowerPoint
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6d
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Cloud Phone Implementation & Customer Success Specialist
Chicopee, Massachusetts, United States
$70k-$100k/yr OnsiteFull Time
CTI
CTI: Professional audio visual and unified communications integration services.
Experience with cloud telephony, number porting, telecommunications, VoIP, UCaaS, networking, technical support, implementation, customer success, or project management; strong communication and customer service skills.
Zoom Phone, Zoom Workplace
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6d
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Cloud Phone Implementation & Customer Success Specialist
Chicopee, Massachusetts, United States
$70k-$100k/yr OnsiteFull Time
CTI
CTI: Provides professional audio-visual integration and conferencing technology solutions.
Experience with Zoom Phone or cloud telephony, telephone number porting, telecommunications, VoIP, UCaaS, networking, technical support, implementation, customer success, or project management; strong communication skills required.
Zoom Phone, Zoom Workplace
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3mo
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Installer Service Specialist
Westfield, Massachusetts, United States
$15-$20/hr OnsiteFull Time
O'Reilly Auto Parts
O'Reilly Auto PartsNASDAQ: ORLY: Retailer of automotive aftermarket parts and professional tools.
Experienced parts specialist with mechanical background; bilingual (Spanish preferred); ASE certification; ability to lead delivery team and provide service to professional customers.
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1w
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Client Care Specialist | Customer Care and Family Support
Manchester, Connecticut, United States
$21-$22/hr OnsiteFull Time
Gateway Services
Gateway Services: Provides pet cremation, burial, and memorial aftercare services.
Customer service experience preferred; empathetic communication, attention to detail, ability to handle sensitive situations, phone/email/in-person communication; training provided.
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1mo
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Retail Store Specialist - (Customer Service/Merchandising) - Part Time
North Adams, Massachusetts, United States
$16-$17/hr OnsitePart Time
Ocean State Job Lot
Ocean State Job Lot: Northeast regional chain of discount closeout retail stores.
Retail/customer service experience preferred; basic math, reading, and communication skills; must be 18+ and able to lift 35 lbs.
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1mo
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Specialist Golf
Farmington, Connecticut, United States
$20-$29/hr OnsiteFull Time
Dick's Sporting Goods
Dick's Sporting GoodsNYSE: DKS: Omnichannel retailer of sports equipment, apparel, and footwear.
1+ YOEHigh school diploma, 1+ years retail or customer-facing experience preferred, product knowledge, sales and customer engagement skills, ability to train others.
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2w
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Photo Specialist
Plainville, Connecticut, United States
$17-$19/hr OnsiteFull Time
Walgreens
Walgreens: Retail pharmacy providing prescriptions and health and wellness products.
Fluent English, willingness to work evenings and weekends, customer service and cash-handling experience preferred, ability to operate photo equipment and store systems.
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1w
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Alterations Specialist
West Springfield, Massachusetts, United States
$17-$21/hr OnsitePart Time
David's Bridal
David's Bridal: Specialty retailer of wedding dresses and formal wear.
1+ YOEHigh school diploma, 1–2 years retail apparel experience, prior sewing and POS experience, ability to lift up to 10 lbs, strong customer service and communication skills.
POS, Dayforce Wallet
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1mo
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Branch Specialist
Greenfield, Massachusetts, United States
$20-$24/hr OnsiteFull Time
Greylock Federal Credit Union
Greylock Federal Credit Union: Providing member-owned banking and financial services to local communities.
High school diploma or equivalent; customer-facing financial services experience (1 year preferred) and cash-handling experience (6 months preferred). Proficiency in Microsoft Office and branch systems, strong interpersonal and communication skills, ability to lift up to 25 lbs and remain seated or standing for extended periods.
Microsoft Office, cash recycler, adding machine, branch systems
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