975 customer experience specialist jobs at 380 companies in Massachusetts
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Customer Experience Specialist - PT
East Boston, Massachusetts, United States
$21/hr OnsitePart Time
1+ YOEMinimum 1 year customer service experience, valid Driver’s License, ability to lift 50 lbs, comfortable driving and working outdoors, strong communication and mobile device proficiency.
1w
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Customer Experience Specialist (Contract)
Boston or Brighton
$28-$32/hr HybridPart Time, Contract
3+ YOE3+ years in customer service, success, support, operations, or implementation, with strong communication, organization, problem-solving, presentation, and technology skills.
Canvas LMS, Zendesk, JIRA, Tableau, Salesforce, Microsoft Office, Webex, Zoom, LTI 1.3
6d
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Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
Strong benefits support experience in HRIS, payroll, or SaaS; expertise in benefits processes, escalations, QA, coaching, training, cross-functional collaboration, and customer-focused problem solving.
HRIS, SaaS, User Acceptance Testing (UAT)
6d
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Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
Requires strong Benefits product or administration experience in HRIS, payroll, or SaaS; complex escalation management; cross-functional collaboration; QA, coaching, training, problem-solving, and stakeholder management skills.
HRIS, SaaS, User Acceptance Testing (UAT)
1mo
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Customer Experience Specialist (Sales Associate) - Boston
Boston, Massachusetts, United States
$21-$25/hr OnsiteFull Time, Part Time
1+ YOE1+ year retail/customer-facing experience; ability to work flexible hours including evenings, weekends, and holidays; strong sales, problem-solving, organizational, and communication skills.
Google Suite, Salesforce, Mac iOS
3w
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Experience Specialist
Boston, Massachusetts, United States
HybridFull Time
International Highlight: A digital services firm providing SEO, marketing, and data support.
Guide clients through personalized product interactions, support brand activations and virtual consultations, and provide customer feedback and trend insights.
1mo
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Member Experience Specialist
Springfield, Massachusetts, United States
$42k-$50k/yr OnsiteFull Time
High school diploma required. Customer service or financial institution experience preferred. Ability to process transactions, handle cash, use teller software and Microsoft Office, communicate effectively, and follow regulatory procedures.
teller software, Microsoft Office
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Guest Experience Specialist-BOS
Boston, Massachusetts, United States
$23/hr OnsiteFull Time
1+ YOEHigh school diploma/GED, valid state driver’s license, ability to pass background/drug/airport checks, strong hospitality and communication skills, and 1+ year customer-facing experience preferred.
SIGops, SIGnet
2w
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Member Experience Specialist I (Universal Banker)
Somerville, Massachusetts, United States
$20-$22/hr OnsitePart Time
1+ YOE1+ year banking/financial services/retail or cash-handling experience; attention to detail, multitasking, communication skills; notary experience a plus.
3d
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Customer Support Specialist
Holliston, Massachusetts, United States
$20-$30/hr HybridFull Time
1+ YOERequires 1+ year of customer service or support experience, strong phone and written communication, active listening, integrity, patience, and customer satisfaction focus.
CRM, live chat
1mo
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Customer Support Specialist
Winchester, Massachusetts, United States
$18-$23/hr OnsiteFull Time
2+ YOE2+ years customer-facing experience required; strong written and verbal communication; phone and multi-channel customer support; POS or inventory software experience preferred; Microsoft Excel and Word proficiency; basic plant knowledge.
POS, Microsoft Excel, Microsoft Word
2mo
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Customer Service Specialist
Andover, Massachusetts, United States
$25-$27/hr OnsiteFull Time
Strong customer service skills, relationship-building, ability to work independently, and a proven track record in customer service.
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Customer Service Specialist
North Andover, Massachusetts, United States
$50k-$65k/yr OnsiteFull Time
1+ YOE1+ year customer service experience; troubleshooting and training on software products; proficient with Microsoft Office; strong communication and problem-solving skills.
Microsoft Office
4w
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Customer Success Specialist
Boston, Massachusetts, United States
$35/hr HybridFull Time
Experience in customer success, sales, or operations; strong communication, organization, proactive problem-solving, persistence in outreach, and empathy. Familiarity with Medicaid and homecare is a plus.
1mo
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Customer Support Specialist
Worcester or Massachusetts or Illinois or Georgia or Alabama
RemoteFull Time
2+ YOE2+ years call center/customer service experience, intermediate Microsoft Office proficiency, strong communication and problem-solving skills; insurance experience and bilingual Spanish/English preferred.
Microsoft Office
1mo
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Customer Service Specialist
Morristown or Plano or Boston or St. Petersburg or St. Louis or Atlanta
$15-$19/hr HybridFull Time
1+ YOEHigh school diploma and 1-3 years customer service experience; proficiency with AI tools and Microsoft Office; strong documentation, communication, and analytical skills.
AI tools, Microsoft Office Suite
1mo
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Customer Success Specialist
Boston, Massachusetts, United States
OnsiteFull Time
Experience in administrative support, customer success, or operations; strong organization, multitasking, reporting skills; excellent written and verbal communication; proactive problem-solving; English required; Spanish a plus.
1w
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Customer Onboarding Specialist
Westborough or Massachusetts
RemoteFull Time
2+ YOEBachelor's degree or equivalent experience, 2+ years in account management or customer-facing roles, strong communication and organization, project management, Excel expertise, and ability to learn new software.
Microsoft Excel, Microsoft Office, Smartsheet, AssetPlanner
3w
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Customer Onboarding Specialist
Newton, Massachusetts, United States
$60k-$66k/yr HybridFull Time
1+ YOEBachelor's degree,1+ years customer-facing experience (1-3 preferred), SaaS onboarding preferred, knowledge of B2B digital marketing/ad tech, strong communication, presentation and client-facing skills.
BrightTALK, Portal
1mo
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Customer Success Specialist
Reston or Arizona or California or Connecticut or Illinois or Maryland or Massachusetts or Missouri or New York or North Carolina or South Carolina or Tennessee or Texas or Virginia
$60k-$65k/yr OnsiteFull Time
1+ YOEBS degree or equivalent, 1-3 years SaaS/customer support experience, HubSpot and Microsoft Excel proficiency, familiarity with XML/JSON, strong communication, problem-solving, analytics, and process-improvement skills.
HubSpot, Microsoft Excel, XML, JSON
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