21 customer implementation manager jobs at 19 companies in Aberdeen, MD
2w
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Implementation Manager - Nurse Call
Wilmington, Delaware, United States
HybridFull Time
5+ YOE5+ years project management experience delivering customer-facing system implementations; strong leadership, budgeting, stakeholder communication, and customer relationship skills.
2mo
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Implementation Specialist
Annapolis, Maryland, United States
HybridFull Time
1+ YOE1+ years in customer relationship management; proven track record with customers; bachelor’s degree in business/IT or related field (or equivalent experience).
CRM tools, JIRA, Microsoft Office Suite, Salesforce, Certinia
1w
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
2w
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Director, Clinical Design & Implementation - Evinova (Remote)
Wilmington or United States
$153k-$201k/yr RemoteFull Time
Experienced leader with hands-on eCOA study and clinical trial design expertise, protocol-to-requirements translation, team management, product collaboration, and customer-facing delivery experience.
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Microsoft Office
2w
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Director, Clinical Design & Implementation - Evinova (Remote)
Wilmington or United States
$153k-$201k/yr RemoteFull Time
Hands-on eCOA experience, protocol-to-requirements translation, clinical study design and configuration expertise, proven people leadership, sales partnership, and ability to operate remotely with regular customer travel.
1mo
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Customer Success Manager, Provider Data Management
Columbia or United States
$125k-$155k/yr RemoteFull Time
3+ YOE3+ years CSM or implementation experience in healthcare technology or payer settings; Bachelor's degree or equivalent experience; proficiency with Microsoft Office and technical literacy with APIs, FHIR, SFTP, JSON/CSV; must work East Coast hours and be authorized to work in the U.S.
Convergent, HL7 v2, HL7 v3, HL7 FHIR, FHIR, SFTP, JSON, CSV, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft OneNote, Microsoft SharePoint, Microsoft Teams, Jira, Confluence, Aha!, Productboard
1mo
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Customer Success Executive (York, PA)
York or Palo Alto
$220k/yr OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years health‑systems experience (customer success/account/project management); experience leading onsite clinical implementations, strong relationship and project management skills, and ability to meet client credentialing (drug screen, vaccinations).
Polaris
1mo
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Business Analytics Manager - Marketing & Customer Analytics
Pittsburgh or Philadelphia or Tysons or Cleveland or Wilmington
$100k-$204k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in data management/governance or related field, 3+ years leadership, experience implementing governance/controls in regulated environments, strong stakeholder communication, familiarity with metadata, lineage, and data quality.
Jira, Confluence, Archer, GitHub, Co-Pilot, Python, Microsoft SharePoint
3w
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Technical Support & Returns Manager
York, Pennsylvania, United States
OnsiteFull Time
3+ YOELead technical support and returns operations, ensure regulatory compliance, implement Lean improvements, manage staff, and collaborate cross-functionally; Bachelor\u0002s degree and 3+ years customer service/technical experience required.
Microsoft Office, SAP
1w
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Director, Customer Engagement & Agent Platforms
Wilmington, Delaware, United States
$150k-$165k/yr HybridFull Time
8+ YOE8+ years in operations or platform management; experience owning engagement, CRM, contact center or dialer platforms and vendors; change management and intake processes; AI and automation implementation; cross-functional leadership.
Zendesk, CRM, messaging platforms, telephony, IVR, dialer, chatbots
1mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
2mo
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Benefits Administration Client Ops Manager- (bswift)
Hunt Valley, Maryland, United States
$60k-$116k/yr RemoteFull Time
Bachelor's degree or equivalent; experience with bswift preferred; strong benefits knowledge (health, life, disability), Excel (VLOOKUP, pivot tables) proficiency, analytical and communication skills, and ability to manage 10–12 client implementations.
bswift, Microsoft Excel
4d
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Technical Account Manager
Columbia or United States
$118k-$128k/yr RemoteFull Time
4+ YOE4–8 years in technical consulting/implementation or equivalent; technical fluency in cloud infrastructure (AWS/Azure/GCP/IAM); strong communication and organizational skills; bachelor’s degree or equivalent; government/commercial account experience preferred.
AWS, Azure, GCP, IAM, Terraform, CloudFormation
4d
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Front Office Manager - Hilton Baltimore Inner Harbor
Baltimore, Maryland, United States
$70k-$74k/yr OnsiteFull Time
Oversee front office operations, elevate guest service, implement revenue initiatives, train staff, and supervise front office team.
1mo
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Head Of Store Operation
Towson, Maryland, United States
$60k-$75k/yr OnsiteFull Time
Manage store operations and team, optimize KPIs and replenishment, supervise omnichannel processes, analyze reports and implement operational improvements.
ORQUEST, SINT, IPOD, STORE MODE, CC
1mo
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Post Production Support Specialist
Berwyn or Malvern
$100k-$168k/yr HybridFull Time
3+ YOE3+ years implementing or supporting front/middle/back office investment management systems; hands-on experience with CRIMS or similar, SQL/FIX familiarity, strong customer service, communication, analytical and project coordination skills; bachelor\u0002s degree preferred in business/technical field.
Charles River Investment Management Solution (CRIMS), State Street Alpha, SQL, FIX
2w
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SalesPro Specialist
Columbia or United States
$60k-$68k/yr RemoteFull Time
1+ YOEAssociate's or Bachelor's degree required; 1+ year experience with web apps, client-facing roles, software implementation, and project management; strong communication and technical troubleshooting skills.
Zoom, SalesPro
1mo
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Operations Consultant – Logistics/Freight Forwarding/Customs
Miami or Cincinnati or Cedarburg or Clarksville or Boston or Seattle or Ellicott or Durham or Lawrence or Kansas City or Mooers or San Diego or Atlanta or Minneapolis or Houston
$70k-$100k/yr RemoteFull Time
2+ YOE2+ years logistics or freight forwarding experience; expertise in international freight forwarding, 3PL, warehousing, customs/compliance; project management, client implementations, mentoring; proficiency with Microsoft Office, Salesforce, and JavaScript; willingness to travel internationally.
Magaya, CargoWise, GoFreight, Descartes, Flex Cargo, Microsoft Office, Salesforce, JavaScript
3w
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Cyber Event Red Teamer
Annapolis Junction, Maryland, United States
$130k-$170k/yr OnsiteFull Time
4+ YOE5+ MgmtProvide red team support for cyber range training events, implement offensive content, develop AAR materials, and interface with customers; requires red team operator experience and leadership.
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