25 customer implementation manager jobs at 20 companies in Maryland
2mo
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Implementation Specialist
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Utah or Virginia or Washington
RemoteFull Time
3+ YOE3+ years customer-facing implementation or professional services experience in SaaS; strong Excel and presentation skills; project management aptitude; fluent English; ability to manage multiple projects and drive customer adoption.
Microsoft Excel, Microsoft PowerPoint, Microsoft Teams
2mo
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Implementation Specialist
Annapolis, Maryland, United States
HybridFull Time
1+ YOE1+ years in customer relationship management; proven track record with customers; bachelor’s degree in business/IT or related field (or equivalent experience).
CRM tools, JIRA, Microsoft Office Suite, Salesforce, Certinia
4d
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Principal Research Associate Implementation & Customer Support
Bethesda, Maryland, United States
$120k-$144k/yr HybridFull Time
5+ YOEMaster's+8yrs or PhD+5yrs experience,10yrs contract work with CMS,6yrs helpdesk/customer support,experience with CMMI model implementation and participant management,strong communication and QA skills.
1mo
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Strategic Implementation Consultant
United States or Alaska or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island or District of Columbia or Austin or Boulder or Chicago or Dallas or Denver or Houston or Seattle
$100k-$135k/yr RemoteFull Time
6+ YOE6+ years in senior customer success, account management, or strategic consulting (enterprise SaaS preferred); bachelor’s degree; experience with technical products and end-to-end implementations; strong communication and emotional intelligence.
Samsara platform, Tofu
4d
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Principal Research Associate Implementation & Customer Support
Bethesda, Maryland, United States
$120k-$144k/yr HybridFull Time
8+ YOEMaster's+8yrs or PhD+5yrs experience, 10+ years contract work with CMS, 6+ years customer support/helpdesk ops, CMMI implementation experience, leadership, communication, quality assurance.
3d
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Director of Customer Success and Implementation
Ashburn or Frederick or Pittsburgh or Morgantown or Ohio or Pennsylvania or Virginia or West Virginia
OnsiteFull Time
7+ YOE7+ years technical program management experience in data center/cloud/AI or energy infrastructure; technical scoping, KPI-driven decision making, strong communication; proficiency with Salesforce,Jira,Claude.
Salesforce, Jira, Claude
1mo
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Fundraising Implementation Specialist - Keela, Raisely
California or Colorado or Georgia or Florida or Idaho or Maryland or Massachusetts or Minnesota or North Carolina or Nevada or Oregon or South Carolina or Tennessee or Texas or Virginia or Washington or British Columbia or Ontario or Alberta
$58k-$65k/yr RemoteFull Time
2+ YOE2+ years in software implementation, project management, customer engagement, or fundraising operations; Excel/data manipulation; experience with fundraising tools preferred; strong communication, customer service, and organizational skills.
Keela, Raisely, Microsoft Excel, Google Suite, Slack, Salesforce
1d
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Customer Success Manager – Strategic Accounts
Baltimore or United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex implementation and enterprise account experience; executive communication; healthcare knowledge preferred; travel required during implementation.
HubSpot, Jira, Confluence, Epic, Cerner, Meditech, HIPAA, DEA
1d
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Customer Success Manager – Strategic Accounts
Baltimore, Maryland, United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex enterprise implementations, executive engagement, project management, healthcare SaaS knowledge, and customer success metrics experience preferred.
HubSpot, Jira, Confluence, HIPAA, DEA, Epic, Cerner, Meditech, Net Revenue Retention (NRR), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
2w
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Microsoft Office
2w
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Sr. Manager CRM Field Operations
Gaithersburg, Maryland, United States
$137k-$205k/yr HybridFull Time
2+ YOEBachelor's degree,2+ years CRM platform experience (Salesforce/VEEVA/IQVIA),functional operational knowledge,experience with large-scale implementations,strong sales process understanding and customer focus.
Salesforce, VEEVA, IQVIA
2mo
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Benefits Administration Client Ops Manager- (bswift)
Hunt Valley, Maryland, United States
$60k-$116k/yr RemoteFull Time
Bachelor's degree or equivalent; experience with bswift preferred; strong benefits knowledge (health, life, disability), Excel (VLOOKUP, pivot tables) proficiency, analytical and communication skills, and ability to manage 10–12 client implementations.
bswift, Microsoft Excel
1w
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Technical Account Manager
Columbia or United States
$118k-$128k/yr RemoteFull Time
4+ YOE4–8 years in technical consulting/implementation or equivalent; technical fluency in cloud infrastructure (AWS/Azure/GCP/IAM); strong communication and organizational skills; bachelor’s degree or equivalent; government/commercial account experience preferred.
AWS, Azure, GCP, IAM, Terraform, CloudFormation
2w
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Regional Account Manager
United States or Alabama or Arkansas or Arizona or California or Florida or Georgia or Illinois or Kentucky or Massachusetts or Michigan or Maryland or Minnesota or North Carolina or New Hampshire or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Washington or Wisconsin
RemoteFull Time
5+ YOE5+ years customer-facing experience in customer success/implementation, bachelor’s degree preferred, strong DOT/FMCSA knowledge, TMS familiarity, Salesforce a plus, excellent communication and project skills.
TMW, McCleod, ICC, Salesforce
1mo
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Head Of Store Operation
Towson, Maryland, United States
$60k-$75k/yr OnsiteFull Time
Manage store operations and team, optimize KPIs and replenishment, supervise omnichannel processes, analyze reports and implement operational improvements.
ORQUEST, SINT, IPOD, STORE MODE, CC
1mo
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Field CTO (APJ)
Boston or Columbus or College Park or Australia
HybridFull Time
5+ YOE5+ years in implementation/consulting/technical advisory or related customer-facing roles; strong data governance, security, and data platform experience; executive presence; ability to translate technical concepts to business value.
Immuta, Databricks, Snowflake, AWS, Microsoft Azure, Google Cloud, Starburst
3w
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Director of Call Center Operations
Greenbelt, Maryland, United States
$110k-$125k/yr HybridFull Time
4+ YOE3+ MgmtExperienced call center leader with call center operations, workforce planning, performance management, process improvement, and technology implementation experience; bachelor\u0002s preferred; high school required.
CRM, EMR, CMS/PMS, AI assistants, IVA platforms, workforce management software, contact center software
2w
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SalesPro Specialist
Columbia or United States
$60k-$68k/yr RemoteFull Time
1+ YOEAssociate's or Bachelor's degree required; 1+ year experience with web apps, client-facing roles, software implementation, and project management; strong communication and technical troubleshooting skills.
Zoom, SalesPro
1mo
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Operations Consultant – Logistics/Freight Forwarding/Customs
Miami or Cincinnati or Cedarburg or Clarksville or Boston or Seattle or Ellicott or Durham or Lawrence or Kansas City or Mooers or San Diego or Atlanta or Minneapolis or Houston
$70k-$100k/yr RemoteFull Time
2+ YOE2+ years logistics or freight forwarding experience; expertise in international freight forwarding, 3PL, warehousing, customs/compliance; project management, client implementations, mentoring; proficiency with Microsoft Office, Salesforce, and JavaScript; willingness to travel internationally.
Magaya, CargoWise, GoFreight, Descartes, Flex Cargo, Microsoft Office, Salesforce, JavaScript
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