54 customer implementation manager jobs at 37 companies in Arnold, MD
2mo
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Implementation Specialist
Annapolis, Maryland, United States
HybridFull Time
1+ YOE1+ years in customer relationship management; proven track record with customers; bachelor’s degree in business/IT or related field (or equivalent experience).
CRM tools, JIRA, Microsoft Office Suite, Salesforce, Certinia
2w
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Enterprise Core Implementation Consultant
United States or San Francisco or New York City or Washington
$89k-$135k/yr RemoteFull Time
4+ YOE4+ years in senior customer success/account management/consulting with enterprise SaaS, strong project management, consultative implementation experience, excellent communication; Bachelor’s degree required.
Tofu
1d
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Solutions Implementation Advisor
Boca Raton or Chicago or Reston or Washington
$100k-$150k/yr HybridFull Time
5+ YOERequires 5+ years in account management, customer success, implementation, or project management; project lifecycle expertise; technical solution translation; bachelor's degree or equivalent; Salesforce and Microsoft Office proficiency.
Salesforce, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, HSA, FSA, AD&D, ESPP
1w
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Director, Implementation Services (INDG)
Arlington, Virginia, United States
HybridFull Time
10+ YOE7+ Mgmt10+ years enterprise SaaS implementation and project management experience, 7+ years managing implementation/professional services teams, Agile expertise, executive stakeholder and financial accountability, product and customer collaboration.
Jira, SalesForce, Certinia, Tableau
1w
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Principal Research Associate Implementation & Customer Support
Bethesda, Maryland, United States
$120k-$144k/yr HybridFull Time
5+ YOEMaster's+8yrs or PhD+5yrs experience,10yrs contract work with CMS,6yrs helpdesk/customer support,experience with CMMI model implementation and participant management,strong communication and QA skills.
1w
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Principal Research Associate Implementation & Customer Support
Bethesda, Maryland, United States
$120k-$144k/yr HybridFull Time
8+ YOEMaster's+8yrs or PhD+5yrs experience, 10+ years contract work with CMS, 6+ years customer support/helpdesk ops, CMMI implementation experience, leadership, communication, quality assurance.
3w
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Customer Onboarding Manager
McLean or Mountain View
$175k-$205k/yr OnsiteFull Time
5+ YOE5+ years onboarding/implementation experience with enterprise accounts, strong project management, stakeholder communication, familiarity with Google Workspace, Jira, Rocketlane, and Salesforce.
Google Workspace, Jira, Rocketlane, Salesforce
4d
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Customer Success Manager – Strategic Accounts
Baltimore or United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex implementation and enterprise account experience; executive communication; healthcare knowledge preferred; travel required during implementation.
HubSpot, Jira, Confluence, Epic, Cerner, Meditech, HIPAA, DEA
4d
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Customer Success Manager – Strategic Accounts
Baltimore, Maryland, United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex enterprise implementations, executive engagement, project management, healthcare SaaS knowledge, and customer success metrics experience preferred.
HubSpot, Jira, Confluence, HIPAA, DEA, Epic, Cerner, Meditech, Net Revenue Retention (NRR), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
2w
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
2mo
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PMIS Implementation Consultant - Federal Sector
Washington, District of Columbia, United States
RemoteFull Time
5+ YOEBachelor's degree in construction management, information systems, engineering, or related field; 5+ years PMIS implementation experience; strong PM methodologies; PMIS customization; excellent communication; problem-solving; training and user adoption; independent multi-project work.
PMIS, eBuilder, Unifier, Kahua
12h
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Customer Success Manager, Enterprise AI Governance
Arlington, Virginia, United States
$120k-$140k/yr HybridFull Time
5+ YOERequires 5+ years of customer success experience implementing AI or enterprise software, enterprise stakeholder management, technical integration judgment, AI risk or compliance knowledge, and strong written and verbal communication.
HubSpot, Notion, NIST AI RMF, ISO 42001
4w
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Microsoft Office
6d
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Senior Customer Success Manager - Moveworks
Washington, District of Columbia, United States
$113k-$177k/yr HybridFull Time
5+ YOE5+ years account/implementation/sales experience in software/SaaS, bachelor’s degree, enterprise deployment experience, strong communication and problem-solving, willing to travel 10-25%.
1mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
2w
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Customer Success & Onboarding Lead
Washington or United States
RemoteFull Time
Experience owning onboarding/implementation for B2B products, outcome focus, ability to run rollouts, drive activation/retention/expansion metrics, strong communication and stakeholder management.
1mo
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Business Analytics Manager - Marketing & Customer Analytics
Pittsburgh or Philadelphia or Tysons or Cleveland or Wilmington
$100k-$204k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in data management/governance or related field, 3+ years leadership, experience implementing governance/controls in regulated environments, strong stakeholder communication, familiarity with metadata, lineage, and data quality.
Jira, Confluence, Archer, GitHub, Co-Pilot, Python, Microsoft SharePoint
6d
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Lead Project Manager (Intellectual Property)
Alexandria or Ann Arbor or Kansas City or Philadelphia or United States
HybridFull Time
10+ YOERequires 10+ years in project/program management, professional services, software implementation, customer success, or support; 3+ years with enterprise PM tools; and PMP, PMOCP, PRINCE2, or APM/IPMA certification.
Project Insights, Jira, Microsoft Power BI
6d
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Lead Project Manager (Intellectual Property)
Alexandria or Ann Arbor or Kansas City or Philadelphia
HybridFull Time
10+ YOERequires 10+ years in project/program management, professional services, software implementation, customer success, or support; 3+ years with enterprise PM tools; and professional certification such as PMP, PMOCP, PRINCE2, or APM/IPMA.
Project Insights, Jira, Microsoft Power BI
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