36 customer implementation manager jobs at 23 companies in Baldwin Park, CA
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Director, Customer Implementation
Los Angeles or New York City
$180k-$250k/yrHybridFull Time
Neara: Provides digital twin simulation software for electric utility infrastructure.
5+ YOEProven record leading complex enterprise implementations, technical credibility with engineering teams, strong problem solving, stakeholder management, and ability to travel and operate autonomously.
New York City or Seattle or Los Angeles or Portland
RemoteFull Time
Multitude Insights: AI-powered intelligence platform for law enforcement agency collaboration.
6+ YOE6+ years in implementation, onboarding, customer operations, project management, or customer success in SaaS, gov-tech, or similar; experience managing complex, multi-stakeholder implementations; strong communication and organizational skills; remote-working capable; government/public sector or startup experience preferred.
Flip: Automates enterprise customer service phone calls using voice AI.
3+ YOE3+ years in technical implementation or solutions engineering; experience with integrations, APIs/webhooks, troubleshooting, documentation, and customer-facing technical work; healthcare and telephony platform experience a plus.
myKaarma: Cloud-based software for automotive dealership service department management.
2+ YOE2+ years in software implementation or customer onboarding; experience in automotive or SaaS preferred; strong communication; familiarity with Salesforce and Google Workspace.
Salesforce, Google Workspace, Gmail, Google Calendar, Google Sheets, Google Forms
Bird Rock Systems: Providing managed IT, cybersecurity, and cloud infrastructure solutions.
1+ YOECustomer-facing AI implementation: data preparation, validation, deployment support, training, and adoption. Preferred 1–2 years technical/customer-facing experience and familiarity with business applications and automation tools.
Allstate Floral: Wholesaler of artificial flowers and home decor accessories.
3+ YOE3+ MgmtManage customer care team, supervise service operations, implement quality initiatives, 3+ years managing a team of 6+, Associate degree required (Bachelor's preferred), MS Office/Excel/Outlook proficiency.
Microsoft Office, Microsoft Excel, Microsoft Outlook
MidFirst Bank: Provides personal, commercial, and private banking and mortgage services.
3+ YOE3+ years treasury management or implementation experience; knowledge of treasury products and associated risks; proficiency with office software; strong verbal/written communication, presentation, customer service, and time-management skills.
New York City or Los Angeles or San Francisco or Austin or Buenos Aires or São Paulo or London or Berlin or Barcelona or Tel Aviv or Bangalore or Beijing or Seoul or Spain or Europe
RemoteFull Time
Singular: Marketing measurement platform for unified analytics and attribution.
3+ YOE3+ years in SaaS client services/customer success/account management; experience leading technical implementations; strong knowledge of mobile marketing/ad tech; excellent communication and presentation skills; Bachelor’s in Business or Marketing.
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yrOnsiteFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Hippocratic AI: Develops safety-focused generative AI for autonomous clinical healthcare conversations.
10+ YOE7+ MgmtBachelor's degree; 10+ years in healthcare with 7+ years in customer-facing leadership; experience managing senior teams, enterprise implementations, change leadership, and driving revenue/NRR across health systems.
Senior Manager, Customer Service Technology Systems
Bridgewater or Bartlett or Westminster or Richmond or Perris or Canada or Mexico or Brazil or Argentina or Chile or Peru
$125k-$170k/yrHybridFull Time
BrotherTokyo Stock Exchange: 6448: Manufacturer of printers, sewing machines, and industrial equipment.
8+ YOE8+ MgmtBachelor's (or equivalent) in business; 8+ years leading customer service technology operations (CRM, telephony, IVR, chat, web), multi-country experience across the Americas, vendor management, implementations, APIs/integrations, analytics, and strong leadership and communication skills.
CRM, Salesforce, Oracle, Zendesk, IVR, APIs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams
Los Angeles or San Francisco or Raleigh or Toronto or United States or Canada or Alaska or Hawaii or Kentucky or Mississippi or Nebraska or New Mexico or North Dakota or Rhode Island or South Dakota or West Virginia or Wyoming
$124k-$155k/yrHybridFull Time
BuildOps: SaaS platform for managing commercial contracting businesses.
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at a B2B SaaS company; experience building/owning a PMO, managing complex ERP integrations, strong analytics, and proficiency with Salesforce and PM tooling.
AlconNYSE: ALC: Manufactures ophthalmic surgical equipment and vision care products.
5+ YOE5+ years relevant implementation/project experience; Bachelor's degree or equivalent; strong project implementation, customer-facing, and communication skills; experience with SaaS and healthcare environments preferred.
HiltonNYSE: HLT: Global hospitality providing hotel accommodation and lodging services.
Oversee front desk operations, drive guest satisfaction, implement revenue initiatives, train staff, and supervise front office team to maintain service standards.
5+ YOEBachelor's in computer science/engineering or equivalent,5+ years customer-facing experience driving technical implementations,experience with cloud operations/support/migrations,and strong communication and problem-solving skills.
STERISNYSE: STE: Provides infection prevention and procedural healthcare products and services.
5+ YOEBachelor's or equivalent experience, 5+ years implementing software/hardware in enterprise IT, ability to complete CCSV P certification, compliant with hospital credentialing; networking knowledge preferred.