188 customer implementation manager jobs at 136 companies in California
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Director, Customer Implementation
Los Angeles or New York City
$180k-$250k/yrHybridFull Time
Neara: Provides digital twin simulation software for electric utility infrastructure.
5+ YOEProven record leading complex enterprise implementations, technical credibility with engineering teams, strong problem solving, stakeholder management, and ability to travel and operate autonomously.
New York City or Seattle or Los Angeles or Portland
RemoteFull Time
Multitude Insights: AI-powered intelligence platform for law enforcement agency collaboration.
6+ YOE6+ years in implementation, onboarding, customer operations, project management, or customer success in SaaS, gov-tech, or similar; experience managing complex, multi-stakeholder implementations; strong communication and organizational skills; remote-working capable; government/public sector or startup experience preferred.
Prophia: AI platform for commercial real estate lease data management.
Onboard customers and ensure accurate extraction and reconciliation of CRE lease data, manage implementation projects, meet SLAs, and communicate with stakeholders.
ChatGPT, Microsoft Copilot, Claude, Gemini, Prophia platform
Canva: Online graphic design platform for creating and editing visual content.
3+ YOE3+ years implementing SaaS/enterprise software, experience with SSO/SAML and SCIM, strong project and stakeholder management, customer-focused with consultative skills.
Decagon: Conversational AI platform for automated customer support.
4+ YOE4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles. Experience leading complex software or AI implementations. Technical fluency with SaaS platforms, integrations, and APIs. Strong operational skills and ability to build scalable processes. Excellent communication and organizational skills.
Invert: Bioprocess AI software for biopharma and sustainable product development.
5+ YOE5–7 years in implementation, customer success, or account management at a B2B SaaS company; bio/pharma industry experience; API and data infra familiarity; BS in STEM.
APIs, Data schemas, Historians, Bioreactor data systems, Cloud data infrastructure
Avoca: AI voice agents that automate customer calls for home services.
2+ YOE2+ years B2B startup implementation or technical customer success experience; fluency with APIs and webhooks; experience configuring prompts, workflows, and integrations; strong project management and communication skills.
Dealpath: Cloud platform for real estate investment and deal management.
3+ YOEBachelor's degree,3+ years implementation/customer success/project management/technical consulting or financial analysis,proficiency with Microsoft Excel and Google Sheets,strong communication,attention to detail and problem-solving.
Peregrine: Data integration and analytics platform for public safety agencies.
3+ YOEManage end-to-end deployments of an AI platform for public safety customers; 3+ years enterprise implementation or technical project experience; strong technical comfort with data connectivity, credentialing, permissions, and stakeholder communication.
Seattle or Austin or San Francisco or New York City
$100k-$158k/yrHybridFull Time
Rippling: Unified platform managing workforce HR, IT, and finance operations
5+ YOE2+ Mgmt2+ years managing customer-facing implementation teams,5+ years overall in software implementation/onboarding,strong knowledge of MDM,identity provisioning (SSO,SAML/OIDC),Zero Touch deployment,Endpoint Lifecycle Management; experience with Google Workspace, Azure AD, Okta.
MDM, SSO, SAML/OIDC, Zero Touch deployment, Endpoint Lifecycle Management, Google Workspace, Azure AD, Okta
Virta Health: Reversing type 2 diabetes through virtual care and nutrition.
2+ YOE2+ years in implementations/onboarding or healthcare operations, strong multi-stakeholder project management, customer communication, technical aptitude in data exchange and eligibility workflows.
San Francisco or British Columbia or Ontario or United States or Canada
$110k-$129k/yrRemoteFull Time
Swiftly: Provides a transit data platform for public transportation agencies.
2+ YOE2+ years implementation/project management experience in SaaS, technical fluency with GTFS/AVL/GPS data, experience with agile and waterfall, strong customer-facing and communication skills; PMP preferred.
Flip: Automates enterprise customer service phone calls using voice AI.
3+ YOE3+ years in technical implementation or solutions engineering; experience with integrations, APIs/webhooks, troubleshooting, documentation, and customer-facing technical work; healthcare and telephony platform experience a plus.
MedImpact: Independent pharmacy benefit management and healthcare technology services provider.
2+ YOEBachelor's degree and 2–4 years of healthcare or PBM customer support/account management experience, including 2–3 years of implementation experience by level. Requires software application experience and strong analytical, communication, and project management skills.
Salesforce, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Outlook, Visio
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Utah or Virginia or Washington
RemoteFull Time
Fourth: Provider of end-to-end restaurant and hospitality management software.
3+ YOE3+ years customer-facing implementation or professional services experience in SaaS; strong Excel and presentation skills; project management aptitude; fluent English; ability to manage multiple projects and drive customer adoption.
Microsoft Excel, Microsoft PowerPoint, Microsoft Teams
Suwanee or Hillsboro or Phoenix or Irving or Atlanta or Ashburn or Piscataway or Santa Clara or Colorado Springs
OnsiteFull Time
QTS Data Centers: Operates and provides large-scale data center colocation and infrastructure.
3+ YOEBachelor's degree or equivalent experience; 3+ years in IT, project management, service delivery, or customer relationship management; Microsoft Office proficiency; project management knowledge; data center concepts.
New York or California or South Carolina or United States
RemoteFull Time
Unifyr: Provides partner relationship management and channel marketing automation software.
2+ YOE2+ years implementing B2B software in customer-facing roles; strong business analysis, project management, documentation skills; Salesforce integration experience; bachelor’s in business or equivalent experience; willingness to travel briefly for client sites.