47 customer implementation manager jobs at 38 companies in Tysons, VA
2mo
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Implementation Specialist
Annapolis, Maryland, United States
HybridFull Time
1+ YOE1+ years in customer relationship management; proven track record with customers; bachelor’s degree in business/IT or related field (or equivalent experience).
CRM tools, JIRA, Microsoft Office Suite, Salesforce, Certinia
1w
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Enterprise Core Implementation Consultant
United States or San Francisco or New York City or Washington
$89k-$135k/yr RemoteFull Time
4+ YOE4+ years in senior customer success/account management/consulting with enterprise SaaS, strong project management, consultative implementation experience, excellent communication; Bachelor’s degree required.
Tofu
2d
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Director, Implementation Services (INDG)
Arlington, Virginia, United States
HybridFull Time
10+ YOE7+ Mgmt10+ years enterprise SaaS implementation and project management experience, 7+ years managing implementation/professional services teams, Agile expertise, executive stakeholder and financial accountability, product and customer collaboration.
Jira, SalesForce, Certinia, Tableau
1d
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Principal Research Associate Implementation & Customer Support
Bethesda, Maryland, United States
$120k-$144k/yr HybridFull Time
5+ YOEMaster's+8yrs or PhD+5yrs experience,10yrs contract work with CMS,6yrs helpdesk/customer support,experience with CMMI model implementation and participant management,strong communication and QA skills.
3w
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Implementation Consultant
United States or Tysons Corner or Dallas or Canada
RemoteFull Time
7+ YOE7+ years project or customer management (or 3+ years Cvent), bachelor’s or equivalent, PMP preferred, AI and prompt experience, proficiency with Smartsheet, Excel, Word, PowerPoint, Draw.io, travel up to 10%, must be authorized to work in hiring country.
Glean, Smartsheet, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Draw.io
1d
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Principal Research Associate Implementation & Customer Support
Bethesda, Maryland, United States
$120k-$144k/yr HybridFull Time
8+ YOEMaster's+8yrs or PhD+5yrs experience, 10+ years contract work with CMS, 6+ years customer support/helpdesk ops, CMMI implementation experience, leadership, communication, quality assurance.
3w
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Customer Onboarding Manager
McLean or Mountain View
$175k-$205k/yr OnsiteFull Time
5+ YOE5+ years onboarding/implementation experience with enterprise accounts, strong project management, stakeholder communication, familiarity with Google Workspace, Jira, Rocketlane, and Salesforce.
Google Workspace, Jira, Rocketlane, Salesforce
2mo
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PMIS Implementation Consultant - Federal Sector
Washington, District of Columbia, United States
RemoteFull Time
5+ YOEBachelor's degree in construction management, information systems, engineering, or related field; 5+ years PMIS implementation experience; strong PM methodologies; PMIS customization; excellent communication; problem-solving; training and user adoption; independent multi-project work.
PMIS, eBuilder, Unifier, Kahua
1w
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
3w
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Customer Growth Strategy Manager | Utilities
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$294k/yr OnsiteFull Time
6+ YOE6+ years strategy/management consulting experience with utilities/customer service focus; 3+ years experience in design, analytics, or implementation; 1+ year utilities client experience; hands-on AI/GenAI and automation experience; Bachelor’s or equivalent.
Salesforce, Dynamics, Amazon Connect, Genesys, NICE
1mo
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Senior Manager, Customer Service (DentaQuest)
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yr HybridFull Time
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Microsoft Office
1mo
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Customer Success Manager, Provider Data Management
Columbia or United States
$125k-$155k/yr RemoteFull Time
3+ YOE3+ years CSM or implementation experience in healthcare technology or payer settings; Bachelor's degree or equivalent experience; proficiency with Microsoft Office and technical literacy with APIs, FHIR, SFTP, JSON/CSV; must work East Coast hours and be authorized to work in the U.S.
Convergent, HL7 v2, HL7 v3, HL7 FHIR, FHIR, SFTP, JSON, CSV, Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft OneNote, Microsoft SharePoint, Microsoft Teams, Jira, Confluence, Aha!, Productboard
7h
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Senior Customer Success Manager - Moveworks
Vienna, Virginia, United States
$114k-$177k/yr HybridFull Time
5+ YOE5+ years account management/implementation/sales experience in software/SaaS, bachelor’s degree, enterprise deployment experience, strong executive relationship and problem-solving skills, willingness to travel 10-25%.
1w
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Customer Success & Onboarding Lead
Washington or United States
RemoteFull Time
Experience owning onboarding/implementation for B2B products, outcome focus, ability to run rollouts, drive activation/retention/expansion metrics, strong communication and stakeholder management.
1mo
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VP of Customer Support and Implementations
Washington or Raleigh or Durham or Chapel Hill or Denver or Colorado Springs or Dallas or Fort Worth
$240k-$280k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in technical customer support/professional services with 7+ years managing managers; DoD Top Secret/SCI eligible clearance ability; experience with Kubernetes, government cloud, SLAs, and data-driven operations.
Kubernetes, AWS GovCloud, Azure Government, GCP, Jira, GitLab, PagerDuty, GitOps
1mo
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Business Analytics Manager - Marketing & Customer Analytics
Pittsburgh or Philadelphia or Tysons or Cleveland or Wilmington
$100k-$204k/yr OnsiteFull Time
5+ YOE3+ Mgmt5+ years in data management/governance or related field, 3+ years leadership, experience implementing governance/controls in regulated environments, strong stakeholder communication, familiarity with metadata, lineage, and data quality.
Jira, Confluence, Archer, GitHub, Co-Pilot, Python, Microsoft SharePoint
1w
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Technical Account Manager, Google Public Sector, National Security
Reston, Virginia, United States
$140k-$205k/yr OnsiteFull Time
8+ YOEUS citizen with active Top Secret/SCI+polygraph, bachelor\u0002s or equivalent, 8+ years customer-facing experience managing cloud implementations or transformation programs.
4w
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Manager, Client Onboarding
Houston or Falls Church
OnsiteFull Time
3+ YOE2+ MgmtBachelor's degree or equivalent; 3+ years in onboarding/implementation/operations with at least 2 years managing a team; experience managing distributed employees; strong attention to detail, multi-system aptitude, and excellent communication; willing to pass background/drug screening and maintain state-required certifications.
2w
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Sr. Manager CRM Field Operations
Gaithersburg, Maryland, United States
$137k-$205k/yr HybridFull Time
2+ YOEBachelor's degree,2+ years CRM platform experience (Salesforce/VEEVA/IQVIA),functional operational knowledge,experience with large-scale implementations,strong sales process understanding and customer focus.
Salesforce, VEEVA, IQVIA
3w
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Manager, Enterprise Support, Department of Defense
Arlington or Herndon
OnsiteFull Time
US citizen with active Top Secret clearance; degree or advanced security/cloud certification; experience leading technical teams, implementing cloud migrations and modernization, and advising enterprise customers.
AWS
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