2,286 customer operations manager jobs at 815 companies in Laurelton, NY
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Senior Customer Experience Operations Manager
San Francisco or New York City
$135k-$167k/yr HybridFull Time
6+ YOE2+ MgmtRequires 6+ years in customer experience or operations management, including 2+ years managing outsourced BPO teams, KPI ownership, budget management, knowledge management, support tooling, and AI tools.
Intercom, Guru, Claude, ChatGPT
1mo
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Customer Success Operations Manager
San Francisco or New York
$106k-$150k/yr HybridFull Time
3+ years CS operations experience at high-growth companies; strong CS metrics and SaaS model knowledge; expert Salesforce and CS tools; proficiency with Excel/Google Sheets, BI tools, and AI; strong communication and program management.
Microsoft Excel, Google Sheets, Looker, Tableau, Claude, ChatGPT, Salesforce CRM, Gainsight, Planhat
1w
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Senior Customer Strategy & Operations Manager
London or New York City or San Francisco
HybridFull Time
5+ YOE5+ years in revenue, sales, customer success, or business operations at a high-growth B2B SaaS company; CS operations, SQL, enterprise product, analytical, communication, and AI automation experience required.
SQL, Salesforce
2mo
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Deployment Operations & Customer Success Manager
New York City, New York, United States
$120k-$160k/yr OnsiteFull Time
3+ YOE3+ years in customer success, implementation, or deployment operations; experience with government or enterprise clients; strong project management, communication, and relationship-building skills; comfortable using AI tools like Claude.
Claude
1mo
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Senior Manager, Customer Service Operations
New York City or United States
$150k-$200k/yr RemoteFull Time
Experience building and running customer support operations for enterprise partners, handling compliance-driven flows, hands-on ticket work, staffing/BPO decisions, budget ownership, and knowledge-base maintenance.
3w
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Head of Customer Operations
New York City or Brooklyn
$175k-$300k/yr OnsiteFull Time
7+ YOE7+ years in customer-facing operational roles, hardware product/service experience, account ownership and deployment experience, ability to hire and train teams, up to 25% travel.
WMS, WES
2mo
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Operations Manager
Livingston, New Jersey, United States
$28-$35/hr OnsiteFull Time
Lead production operations, drive customer satisfaction, manage teams, ensure safety, and maintain effective communications.
3d
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Sr. Manager, Customer Success Strategy & Operations
New York City, New York, United States
$154k-$209k/yr RemoteFull Time
8+ YOERequires 8+ years in revenue/business operations, customer success operations, or analytical strategy; expertise in forecasting, pipeline management, health scoring, GTM modeling, scalable processes, CRM/CS platforms, automation, predictive analytics, and executive advising.
Salesforce, Gainsight
3w
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Product Operations | Customer Setup
New York City or San Francisco
$128k-$180k/yr HybridFull Time
3+ YOERequires 3+ years in product operations, product or program management, consulting, customer success, account management, or customer-facing analytics; data analysis, cross-functional communication, problem-solving, and AI tool experience.
HRIS, SCIM
2w
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Associate Operations Manager
New York City, New York, United States
$70k-$78k/yr OnsiteFull Time
2+ YOE2+ MgmtPreferred: 2 years in operations management, employee or assistant management, restaurant management, or property management. Requires team leadership, customer support, sales, reporting, and facility maintenance skills.
HVAC, P&L, KPI, HSA
1mo
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Sr. Manager, Customer Operations & Financial Reconciliation
Summit, New Jersey, United States
OnsiteFull Time
5+ YOERequires 5+ years in pharmaceutical or healthcare commercial contract operations, chargebacks, revenue management, or finance; team leadership; Model N and SAP expertise; and a bachelor's degree in a related field.
Model N, SAP
3d
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Director, Customer Success Operations
New York City, New York, United States
$180k-$220k/yr HybridFull Time
5+ YOERequires 5+ years in management consulting or Customer Success/Professional Services Operations leadership, with experience in complex software implementations, digital transformation, PMO strategy, governance, risk mitigation, and reporting tools.
Fibery, Jira, Asana
3d
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Operations Manager
Brooklyn, New York, United States
$86k-$95k/yr OnsiteFull Time
Four-year degree or equivalent experience. Management, project management, customer support, and transportation logistics experience preferred. Requires strong analytics, change leadership, conflict management, and communication skills.
1w
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Operations Manager
Jersey City, New Jersey, United States
$65k/yr OnsiteFull Time
2+ YOERequires high school diploma or equivalent, 2+ years of residential leasing or management experience, English fluency, management and communication skills, customer service ability, and a valid driver's license with auto insurance.
FSA
1h
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Senior Operations Manager
Brooklyn, New York, United States
$66k-$74k/yr OnsiteFull Time
High school diploma or equivalent required; bachelor's degree preferred. Requires management, coaching, training, scheduling, food safety, inventory, customer service, and restaurant operations experience.
POS, Facilities page, RQA, ROE, CEM, QIV, S.A.F.E Assessment
2mo
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Operations Manager
Jamaica, New York, United States
$75k-$78k/yr OnsiteFull Time
2+ YOE2-3 years aviation management experience, people management and planning skills, customer focus, conflict resolution, strong communication, computer proficiency (Office 365/Word/Excel), and ability to work flexible hours.
Microsoft Office 365, Microsoft Word, Microsoft Excel
1mo
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Senior GTM Operations Manager, Customer Engineering
Raleigh or New York City
$135k-$180k/yr HybridFull Time
5+ YOE5+ years in Revenue/GTM/Sales/Customer Success Operations in B2B SaaS; deep CE/post-sale GTM knowledge; territory and capacity planning experience; strong analytics and stakeholder partnership; AI/product experience preferred.
SFDC, Claude, n8n, Lovable
3w
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Partnerships Operations Manager
New York City, New York, United States
$110k-$125k/yr HybridFull Time
5+ YOERequires 5–7 years of experience in partnerships, business operations, program management, or customer success; stakeholder management, process building, communication, organization, and collaboration-tool proficiency.
Linear, Slack, Figma, kanban
1mo
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Strategic Operations Manager - Customer Insights & Analytics
New York, New York, United States
$180k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years program/portfolio management experience; proven governance, stakeholder management, change management, and data-driven presentation skills; experience with portfolio tools and BI platforms.
PowerPoint, Jira Portfolio/Advanced Roadmaps, Airtable, Tableau, Qlik
2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
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