2,094 customer operations manager jobs at 780 companies in Ossining, NY
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Senior Customer Experience Operations Manager
San Francisco or New York City
$135k-$167k/yrHybridFull Time
Hover: Creates 3D property models and measurements from smartphone photos.
6+ YOE2+ MgmtRequires 6+ years in customer experience or operations management, including 2+ years managing outsourced BPO teams, KPI ownership, budget management, knowledge management, support tooling, and AI tools.
Affinity: Relationship intelligence platform for financial dealmakers.
3+ years CS operations experience at high-growth companies; strong CS metrics and SaaS model knowledge; expert Salesforce and CS tools; proficiency with Excel/Google Sheets, BI tools, and AI; strong communication and program management.
Microsoft Excel, Google Sheets, Looker, Tableau, Claude, ChatGPT, Salesforce CRM, Gainsight, Planhat
Mixpanel: Provides an event-based analytics platform for tracking user behavior.
5+ YOE5+ years in revenue, sales, customer success, or business operations at a high-growth B2B SaaS company; CS operations, SQL, enterprise product, analytical, communication, and AI automation experience required.
Concourse Tech: Building AI-native software for state and local governments.
3+ YOE3+ years in customer success, implementation, or deployment operations; experience with government or enterprise clients; strong project management, communication, and relationship-building skills; comfortable using AI tools like Claude.
Bastion: Infrastructure for enterprises to issue and manage regulated stablecoins.
Experience building and running customer support operations for enterprise partners, handling compliance-driven flows, hands-on ticket work, staffing/BPO decisions, budget ownership, and knowledge-base maintenance.
TechSee: Provides visual AI and augmented reality customer service software.
Senior leader with proven experience running large-scale service/CX or client services operations, ability to translate AI into operational outcomes, build teams and deliver measurable metrics.
Ultra: Builds AI robots for automated warehouse order packaging and fulfillment.
7+ YOE7+ years in customer-facing operational roles, hardware product/service experience, account ownership and deployment experience, ability to hire and train teams, up to 25% travel.
Anaplan: Provider of cloud-native enterprise business planning and modeling software.
8+ YOE8+ years in revenue/business or customer success operations, strong forecasting and analytics skills, CRM experience (Salesforce, Gainsight), executive presence, project leadership, and ability to design scalable post-sales processes.
CSLASX: CSL: Global biotechnology producing plasma-derived and recombinant therapies.
5+ YOERequires 5+ years in pharmaceutical or healthcare commercial contract operations, chargebacks, revenue management, or finance; team leadership; Model N and SAP expertise; and a bachelor's degree in a related field.
CloudKitchens: Provides kitchen infrastructure and software for delivery-only restaurants.
2+ YOE2+ MgmtPreferred: 2 years in operations management, employee or assistant management, restaurant management, or property management. Requires team leadership, customer support, sales, reporting, and facility maintenance skills.
Ramp: Financial operations platform for corporate cards and spend management.
3+ YOERequires 3+ years in product operations, product or program management, consulting, customer success, account management, or customer-facing analytics; data analysis, cross-functional communication, problem-solving, and AI tool experience.
Waste Harmonics Keter: Provides data-driven managed waste and recycling solutions for businesses.
Experience leading customer operations teams, coaching and developing staff, managing escalated issues, strong communication and organizational skills; high school diploma required, college preferred.
2+ YOERequires high school diploma or equivalent, 2+ years of residential leasing or management experience, English fluency, management and communication skills, customer service ability, and a valid driver's license with auto insurance.
Ulta BeautyNASDAQ: ULTA: Largest US beauty retailer selling cosmetics and salon services.
2+ YOE2+ MgmtRequires 2–3+ years of retail management or relevant experience, technology proficiency, communication and organizational skills, and the ability to lead teams and manage store operations.
dnata: Global provider of aviation ground handling, catering, and cargo services.
2+ YOE2-3 years aviation management experience, people management and planning skills, customer focus, conflict resolution, strong communication, computer proficiency (Office 365/Word/Excel), and ability to work flexible hours.
Microsoft Office 365, Microsoft Word, Microsoft Excel
Pendo: Software platform providing product analytics and user guidance tools.
5+ YOE5+ years in Revenue/GTM/Sales/Customer Success Operations in B2B SaaS; deep CE/post-sale GTM knowledge; territory and capacity planning experience; strong analytics and stakeholder partnership; AI/product experience preferred.
Customer Service Manager, Airport Customer Operations
New York City, New York, United States
$51k-$87k/yrOnsiteFull Time
American AirlinesNASDAQ: AAL: Operates a global network of passenger and cargo flights.
2+ MgmtHigh school diploma or GED required; two years of experience leading others preferred. Requires customer service, decision-making, Microsoft Office, driver's license, USPS clearance eligibility, and SIDA badge eligibility.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
SP+: Provides parking facility management and mobility technology services.
Proven ability to lead and develop staff, resolve client requests, manage budgets/P&L (preferred), strong customer-service and problem-solving skills, Microsoft Office proficiency, and a valid state driver’s license with acceptable driving record.
Doctronic: AI-powered medical platform providing consultations and virtual physician access
5+ YOERequires 5–7 years of experience in partnerships, business operations, program management, or customer success; stakeholder management, process building, communication, organization, and collaboration-tool proficiency.