517 customer operations manager jobs at 283 companies in Santa Rosa, CA
1mo
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Customer Operations Manager
San Francisco, California, United States
$120k-$160k/yr HybridFull Time
5+ YOE5+ years in go-to-market operations/strategy or consulting in SaaS; experience with customer success concepts, process design, and data analysis; strong communication and cross-functional collaboration skills.
Microsoft Excel, Salesforce, SQL, Looker, Tableau
1w
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Senior Customer Experience Operations Manager
San Francisco or New York City
$135k-$167k/yr HybridFull Time
6+ YOE2+ MgmtRequires 6+ years in customer experience or operations management, including 2+ years managing outsourced BPO teams, KPI ownership, budget management, knowledge management, support tooling, and AI tools.
Intercom, Guru, Claude, ChatGPT
4d
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Customer Operations Lead
San Francisco or Singapore or Europe
$100k-$150k/yr HybridFull Time
Experience owning customer operations, resolving complex issues across teams, building workflow tools, engaging technical customers, synthesizing feedback, managing concurrent tasks, and using AI productivity tools.
AI, Reinforcement Learning (RL)
1w
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Customer Experience Communications Operations Manager
Boston or San Francisco
$130k-$165k/yr HybridFull Time
8+ YOERequires 8+ years in customer communications operations, incident or change management, or comparable B2B SaaS operations; dashboarding, process design, editorial judgment, regulated environments, and customer-stack experience.
Salesforce, Zendesk, Gainsight, SQL
1mo
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Customer Success Operations Manager
San Francisco or New York
$106k-$150k/yr HybridFull Time
3+ years CS operations experience at high-growth companies; strong CS metrics and SaaS model knowledge; expert Salesforce and CS tools; proficiency with Excel/Google Sheets, BI tools, and AI; strong communication and program management.
Microsoft Excel, Google Sheets, Looker, Tableau, Claude, ChatGPT, Salesforce CRM, Gainsight, Planhat
1d
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Senior Customer Strategy & Operations Manager
London or New York City or San Francisco
HybridFull Time
5+ YOE5+ years in revenue, sales, customer success, or business operations at a high-growth B2B SaaS company; CS operations, SQL, enterprise product, analytical, communication, and AI automation experience required.
SQL, Salesforce
1w
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Senior Staff Customer Operations Program Manager
Sunnyvale or San Francisco
$175k-$245k/yr OnsiteFull Time
8+ YOERequires 8+ years in technical program management, strategy and operations, chief-of-staff, or related technology roles; technical AI/cloud product experience; customer operations expertise; and hands-on LLM and AI tooling experience.
GPU, API, LLM, Salesforce, Sigma, Claude Code, Workato, Jira, Teladoc, Calm, MetLife Legal
2w
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Customer Success Strategy & Operations, Sr. Manager
San Francisco, California, United States
$154k-$209k/yr OnsiteFull Time
8+ YOE8+ years in revenue/business or customer success operations, expertise in forecasting, pipeline management, CRM data integrity, executive advising, and scalable process design.
Salesforce, Gainsight
1w
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Customer Operations Specialist
San Francisco, California, United States
$100k-$165k/yr HybridFull Time
2+ YOERequires 2–5 years in renewals, deal desk, customer or sales operations, contracts coordination, or order management; Salesforce administration, analytical, reporting, contract-tracking, and cross-functional coordination skills.
Salesforce, Maxio, Linksquare, DocuSign, Metabase, Sigma
2w
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Customer Operations Lead
San Francisco or United States
$100k-$250k/yr RemoteFull Time
Manage and run customer support, resolve tier 1-3 tickets, build and maintain knowledge bases and AI automations, strong communication, Stripe experience, prior support and people management experience.
Stripe, Wispr Flow
2mo
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Customer Operations
San Francisco, California, United States
OnsiteFull Time
Lassie: AI-powered automation platform for healthcare practice administration and billing.
Owning software implementations, coordinating setup and access, strong communication, and identifying process improvements.
1w
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Product Operations | Customer Setup
New York City or San Francisco
$128k-$180k/yr HybridFull Time
3+ YOERequires 3+ years in product operations, product or program management, consulting, customer success, account management, or customer-facing analytics; data analysis, cross-functional communication, problem-solving, and AI tool experience.
HRIS, SCIM
3mo
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Operations Manager
Fairfield, California, United States
$73k-$80k/yr OnsiteFull Time
Tharaldson Hospitality Management: Manages a nationwide portfolio of branded hotel properties
1+ YOE1+ MgmtExperience in hotel operations and staff supervision; strong customer service; valid driver’s license; associates degree or equivalent preferred.
2mo
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Operations Manager
Concord, California, United States
$105k-$115k/yr HybridFull Time
3+ YOE3–5+ years in operations with branch/site leadership; staffing, scheduling, and customer service experience; healthcare/home care exposure preferred; MS Office and CRM experience; travel up to 25%.
Microsoft Office, CRM software
1mo
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Sr Strategy & Operations Manager, Customer Marketing
San Francisco or San Jose
$112k-$215k/yr OnsiteFull Time
7+ YOE7+ years in business/marketing operations or program management in large matrixed organizations; strong communication, influence, and cross-functional collaboration skills.
Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, GenStudio
3w
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Operations Manager
San Francisco, California, United States
$75k-$90k/yr OnsiteFull Time
Field supervisory/management experience in hospitality or janitorial environments; customer-service driven; Microsoft Word/Excel; ability to lift 50 lbs; bilingual English/Spanish preferred.
Microsoft Word, Microsoft Excel
3mo
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Operations Manager
Santa Rosa, California, United States
$70k-$91k/yr OnsiteFull Time
3+ YOE3-5 years in a management role with emphasis in customer service; valid driver’s license; bachelor’s degree preferred; ability to obtain licenses/certificates as required; strong communication skills.
2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
3w
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Store Operations Manager
Martinez, California, United States
$21-$23/hr OnsiteFull Time
Customer-service and operational experience, ability to work Saturdays, basic MS Office skills, valid driver’s license and insurance, ability to perform physical maintenance tasks, authorized to work in the U.S.
Microsoft Office, Point-of-Sale System (POS)
4d
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Senior Customer Support Operations Readiness Program Manager
San Francisco or New York City or Portland or Canada or United States
$110k-$152k/yr RemoteFull Time
3+ YOERequires 3–5 years in operations readiness, support operations, enablement, program management, or similar roles, plus cross-functional coordination, process improvement, communication, prioritization, and change management experience.
Zendesk, Linear, Salesforce, Google Sheets, SQL
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