20 customer retention manager jobs at 15 companies in Jackson, GA
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
GenLogs: Provides truck intelligence data through a nationwide sensor network.
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
Flowable: Provides intelligent business process automation and workflow orchestration software.
6+ YOE6+ years in customer success/account management/solution consulting at a SaaS vendor; proven adoption, retention, and expansion track record; strong executive communication and analytical skills; experience with BPM/DPA/Case Management preferred.
Evident: Provides automated third-party risk and identity verification platforms.
3+ YOE3+ years in customer success or account management; onboarding/implementation experience; renewal and retention ownership; familiarity with insurance certificates (COIs); ability to translate contracts to system configuration; strong communication; Salesforce experience preferred.
DoceboNASDAQ: DCBO: Cloud platform for enterprise learning management and training delivery.
3+ Mgmt3–5 years leading customer-facing teams, bachelor’s degree or equivalent, strong communication, able to travel up to 25%, experience driving retention, upsell, and customer growth.
OneStreamNASDAQ: OS: AI-driven enterprise finance platform for unified planning and reporting.
8+ YOE8+ years professional experience with 5+ years as a CSM in SaaS, proven customer retention/expansion, CPM process knowledge, strong communication and problem-solving skills.
OneStream, HFM, FCCS, PBCS, Essbase, FDM, SAP BPC, SAP BOFC, IBM Cognos
Finastra: Develops software for global retail and transaction banking.
Proven enterprise SaaS customer success/account management experience, people leadership, portfolio management, retention/renewal delivery, experience in financial services or lending, familiarity with Loan IQ and SaaS transformations.
San Francisco or Atlanta or Boston or Chicago or Dubuque or Dallas or Pune
$90k-$100k/yrOnsiteFull Time
OpenGov: Provides enterprise resource planning software to local government agencies.
1.5+ YOE1.5+ years SaaS customer success/account management experience, ability to manage a large book of business (50+ accounts), retention and renewal ownership, commercial acumen, analytics-driven risk mitigation, excellent communication.
Supports senior CSMs to ensure product adoption, retention, and growth; strong communication, organization, attention to detail, ability to manage escalations and coordinate cross-functional teams.
Charter CommunicationsNASDAQ: CHTR: Provides broadband connectivity, cable, and mobile communication services.
2+ YOELead retail teams, drive sales and retention, recruit/train staff, manage store operations and inventory; high school diploma, 2+ years sales/customer service, English proficiency, comfortable with technology, able to lift 35 lbs.
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
3+ YOERequires 3–5 years in customer success, account management, or risk/retention analysis in B2B SaaS or enterprise software, with account health data, analytical, communication, and CRM experience.
ivision: Providing managed IT infrastructure and cybersecurity consulting services.
5+ YOERequires 5–7 years in client success or customer-facing managed services/IT roles, with experience driving retention, renewals, revenue growth, adoption, Success Plans, health metrics, and cross-functional client outcomes.
Public Cloud, Private Cloud, Hybrid Cloud, Windows Infrastructure, Data Center, Converged Network, Security, Application Development
Sunbelt RentalsNYSE: SUNB: Renting construction, industrial, and specialty equipment and tools.
2+ YOEBachelor’s degree or equivalent equipment rental or shoring experience, 2+ years of direct sales, valid driver’s license and auto insurance, technical, project management, communication, and customer retention skills.
OpendoorNASDAQ: OPEN: Digital marketplace for buying and selling residential real estate.
10+ YOE10+ years in sales/business development or client management in title, mortgage, or real estate; proven commercial target ownership, customer retention, team-building, and knowledge of title/settlement lifecycle and compliance.
OS National: Provides national title insurance and real estate escrow services.
10+ YOE10+ years in sales/business development or client management in title, mortgage, or real estate; track record in customer retention and revenue growth; experience building and leading sales/account teams; familiarity with RESPA and title regulations; willing to travel ~40–50%.
Advance Auto PartsNYSE: AAP: Sells automotive aftermarket parts and accessories to consumers and professionals.
3+ YOESupport and grow commercial accounts through advanced parts knowledge, GAS2 selling, customer retention, supervising team members, dispatching drivers, and achieving sales goals; ASE P2 preferred; HS diploma/GED required.
Microsoft Word, Microsoft Excel, POS, Parts lookup systems