45 customer retention manager jobs at 30 companies in Georgia
4w
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Vice President, Customer Retention & Lifecycle Management
Alabama or Arkansas or Arizona or Florida or Georgia or Iowa or Idaho or Illinois or Indiana or Kansas or Louisiana or Maryland or Missouri or Mississippi or North Carolina or North Dakota or Nebraska or New Mexico or Nevada or Oregon or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah
RemoteFull Time
10+ YOE10+ years leadership in retention, lifecycle marketing, or customer experience; experience reducing churn, predictive analytics, journey orchestration, A/B testing, strong commercial and cross-functional leadership; Bachelor's required, MBA preferred.
1mo
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Customer Success Manager
Richmond or Washington or Atlanta
RemoteFull Time
4+ YOE4+ years in customer success or account management, B2B SaaS experience, mid-market portfolio management, strong analytical and communication skills, experience driving retention, adoption, expansion and creating customer reporting.
1w
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Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Kentucky or Maine or Massachusetts or Minnesota or New Jersey or New York or Ohio or Pennsylvania or Texas or Utah or Washington
$110k-$130k/yr RemoteFull Time
5+ YOERequires 5+ years in Customer Success, Account Management, or B2B SaaS; retention and renewal experience; CRM and customer success tool proficiency; analytics, communication, collaboration, and process improvement skills.
Salesforce, Totango, Gainsight
4w
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Senior Sales Business Retention Associate
Kennesaw, Georgia, United States
$40k-$68k/yr HybridFull Time
Advanced customer relationship and retention skills; strong verbal and written communication, problem solving, time management, active listening, team collaboration, and data analysis; experience with CRM tools preferred.
2mo
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Customer Success Manager
Atlanta, Georgia, United States
OnsiteFull Time
6+ YOE6+ years in customer success/account management/solution consulting at a SaaS vendor; proven adoption, retention, and expansion track record; strong executive communication and analytical skills; experience with BPM/DPA/Case Management preferred.
Flowable, BPM, DPA, Case Management
4w
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Customer Success Manager
Atlanta, Georgia, United States
HybridFull Time
3+ YOE3+ years in customer success or account management; onboarding/implementation experience; renewal and retention ownership; familiarity with insurance certificates (COIs); ability to translate contracts to system configuration; strong communication; Salesforce experience preferred.
Salesforce
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
1mo
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Manager, Customer Success
Toronto or Atlanta or Athens
$100k-$134k/yr HybridFull Time
3+ Mgmt3–5 years leading customer-facing teams, bachelor’s degree or equivalent, strong communication, able to travel up to 25%, experience driving retention, upsell, and customer growth.
Learning Management Systems (LMS)
1w
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Senior Customer Success Manager
Arizona or California or Colorado or Connecticut or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington or Wisconsin or District of Columbia
$115k-$120k/yr RemoteFull Time
6+ YOE6–9 years in customer success, account management, or related IT field; strategic account experience; retention and expansion results; Salesforce and Microsoft 365 knowledge; U.S. travel required.
Salesforce, Microsoft 365, Gainsight, ChurnZero
3w
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Senior Customer Success Manager (Georgia)
Atlanta, Georgia, United States
$114k-$148k/yr RemoteFull Time
8+ YOE8+ years professional experience with 5+ years as a CSM in SaaS, proven customer retention/expansion, CPM process knowledge, strong communication and problem-solving skills.
OneStream, HFM, FCCS, PBCS, Essbase, FDM, SAP BPC, SAP BOFC, IBM Cognos
2mo
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Customer Lifecycle Manager
Wadsworth or Carrollton or Georgetown
OnsiteFull Time
4+ YOE4+ years in omnichannel retention/customer lifecycle marketing for multi-brand or high-SKU e-commerce; proven SMS scaling, lifecycle orchestration, audience segmentation, GA4/data literacy, and enterprise platform experience (Listrak, Klaviyo, Attentive).
Listrak, Klaviyo, Attentive, GA4, ERP, WMS, OMS, SMS, MMS, RCS
1mo
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Customer Success Director
Atlanta, Georgia, United States
HybridFull Time
Proven enterprise SaaS customer success/account management experience, people leadership, portfolio management, retention/renewal delivery, experience in financial services or lending, familiarity with Loan IQ and SaaS transformations.
Loan IQ
2mo
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Customer Success Manager II - San Francisco, CA
San Francisco or Atlanta or Boston or Chicago or Dubuque or Dallas or Pune
$90k-$100k/yr OnsiteFull Time
1.5+ YOE1.5+ years SaaS customer success/account management experience, ability to manage a large book of business (50+ accounts), retention and renewal ownership, commercial acumen, analytics-driven risk mitigation, excellent communication.
OpenGov Public Service Platform, ERP
3w
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Yourgi Customer Life Cycle Growth Manager
Texas or Kansas or Illinois or Arizona or Alabama or Hawaii or Florida or Idaho or Georgia or Iowa or Indiana or Colorado or Arkansas or Houston or Delaware or Kentucky or California or Louisiana or Connecticut or Alaska or Maine or United States
$130k-$150k/yr RemoteFull Time
3+ YOE3+ years lifecycle/CRM/retention marketing experience, hands-on ownership of lifecycle platform, retention/cohort analytics, segmentation and personalization, marketplace experience preferred.
Klaviyo, Braze, Iterable
1mo
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Director of Customer Success
Alabama or Arizona or California or Florida or Georgia or Idaho or Illinois or Kansas or Massachusetts or Minnesota or Missouri or North Carolina or New York or Oklahoma or South Carolina or Tennessee or Texas or Virginia or United States
$120k-$140k/yr RemoteFull Time
5+ YOE5+ years in customer success or strategic account management; built and led CSM teams; owned retention and expansion metrics; experience in financial wellness, benefits, HR tech or fintech; strong stakeholder and strategic skills.
3w
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta
$63k-$105k/yr OnsiteFull Time
Supports senior CSMs to ensure product adoption, retention, and growth; strong communication, organization, attention to detail, ability to manage escalations and coordinate cross-functional teams.
1d
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Agency Success Manager
Arizona or Florida or Georgia or Massachusetts or North Carolina or Nevada or Ohio or Pennsylvania or Texas or Utah or Wisconsin
$75k-$90k/yr RemoteFull Time
3+ YOERequires 3–5 years in strategic sales, customer success, or account management; retention and growth results; sales funnel diagnosis; constructive client feedback; and familiarity with CRM systems preferred.
Ricochet, AgencyZoom, Convoso
3w
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Customer Retention Sales (CRS) Managed Services Renewals Specialist
Idaho or Texas or California or Washington or Georgia
$122k-$155k/yr RemoteFull Time
4+ YOEExperience in managed services renewals, deal structuring, pricing, contract negotiation, financial analysis, cross-functional collaboration, and renewal lifecycle management.
HP Dynamics, Power BI, Microsoft Excel, Customer Account Reporting Database (CARD), Deal Analysis and Reporting Tool (DART), ITSM
3w
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Customer Retention Sales (CRS) Managed Services Renewals Specialist
Idaho or Texas or California or Washington or Georgia
$122k-$155k/yr RemoteFull Time
4+ YOEExperience in managed services renewals, deal structuring, pricing, negotiation, financial analysis, CRM and reporting tools; typically 4+ years in technical selling or account management.
HP Dynamics, Power BI, Microsoft Excel, Customer Account Reporting Database (CARD), Deal Analysis and Reporting Tool (DART), ITSM
3w
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Customer Retention Sales (CRS) Managed Services Renewals Specialist
Idaho or Texas or California or Washington or Georgia
$122k-$155k/yr RemoteFull Time
4+ YOEExperience in managed services renewals, deal structuring, pricing, contract negotiation, financial analysis, cross-functional collaboration, and CRM/reporting tools.
HP Dynamics, Power BI, Microsoft Excel, Customer Account Reporting Database (CARD), Deal Analysis and Reporting Tool (DART), ITSM
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