Roche Bros.: Regional supermarket chain operating stores in Massachusetts.
Front-end operations or management experience, ServSafe certification, English proficiency, computer skills, customer service leadership, and authorization to work in the United States.
1+ YOE1+ year supervisory retail experience preferred, leadership and people development skills, strong customer service and communication, ability to manage budgets and compliance, flexible to work weekends and holidays.
Customer Service Manager, Airport Customer Experience
Providence, Rhode Island, United States
$51k-$87k/yrOnsiteFull Time
American AirlinesNASDAQ: AAL: Operates a global network of passenger and cargo flights.
2+ MgmtHigh school diploma/GED, experience leading frontline teams, airport customer service knowledge, strong communication, decision-making and critical thinking; ability to obtain USPS clearance and pass FAA background checks.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yrHybridFull Time
Sun LifeToronto Stock Exchange: SLF: Provides insurance, retirement, and asset management services globally.
8+ YOE5+ Mgmt8+ years in customer service/contact center or healthcare operations, 5+ years people leadership, bachelor’s degree or equivalent, contact center and workforce management expertise, strong communication and data-driven decision skills.
Bank Five Nine: Provides personal banking, business loans, and mortgage lending services.
1+ YOEHigh school diploma/GED, 1+ year retail banking experience, basic Windows keyboarding skills, supervisory/coaching ability, audit/compliance and new accounts experience preferred.
Hannaford SupermarketsEuronext Amsterdam: AD: Operates a chain of supermarkets selling food and groceries.
Manage front-end operations, train and supervise associates, ensure sanitation/safety/food safety compliance, handle cash and transactions, and meet productivity and customer service standards.
Milwaukee or Hartford or Baltimore or Portland or Kansas City or Wellesley Hills or Nashville
$65k-$97k/yrHybridFull Time
Sun LifeNYSE: SLF: Provides insurance, wealth, and asset management solutions globally.
8+ YOE5+ Mgmt8+ years customer service/contact center or healthcare operations experience; 5+ years people leadership; bachelor’s degree or equivalent; strong contact center, WFM, and technology implementation experience; Microsoft Office proficiency.
Albertsons CompaniesNew York Stock Exchange: ACI: Operates supermarkets and pharmacies across the United States.
Customer service and front-end operations expertise, cash handling and reconciliation knowledge, scheduling and labor planning skills, coaching ability, flexible evening, weekend, and holiday availability, and ability to stand, lift, carry, and push.
Domino'sNASDAQ: DPZ: Global pizza chain providing delivery and carryout services.
Customer service and assistant manager role; requires energy and positive personality; duties include phone answering and pizza preparation; minimum age 16.
Boston Battery: Distributes Interstate batteries and automotive radiators to regional dealers.
High school diploma or equivalent; strong customer service, communication, time-management, computer, internet and phone skills; call-center experience helpful.
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
SPIROL: Manufacturer of engineered fasteners and industrial assembly solutions.
3+ YOERequires 3+ years of customer service leadership experience, team leadership and development, operational and organizational skills, competing-priority management, and performance coaching experience; manufacturing and ERP experience preferred.
Lenze: Manufacturer of industrial drive and motion control automation systems.
3+ YOE2+ Mgmt3+ years B2B customer service experience, 2+ years supervising teams; high school diploma required (associate/bachelor preferred); experience with order management, ERP/CRM, Microsoft Office; strong communication and coaching skills.
Team Elite: Operates Domino's Pizza franchise locations in Massachusetts and Michigan.
Must be at least 18 years old, customer-focused, courteous, hardworking, able to listen, multitask, follow communication procedures, and manage customer inquiries.
Johnson & JohnsonNYSE: JNJ: Develops and manufactures pharmaceutical drugs and medical devices.
5+ YOEBachelor’s degree required and 5+ years of progressive customer service or operations experience. Requires supervisory leadership, customer operations, performance analysis, process improvement, and stakeholder management skills.
ERP, CRM, Customer Support Platforms, Standard Operating Procedure (SOP)
Service Manager (Customer Experience Leaders Encouraged)
Fall River, Massachusetts, United States
$60k-$100k/yrOnsiteFull Time
Straightaway Tire: An independent automotive service offering customer-focused repair and maintenance across multiple locations.
Leadership experience in hospitality/restaurant/hotel/retail/customer service, ability to build and coach teams, strong communication and problem-solving, organized and customer-focused.