50 technical customer success manager jobs at 39 companies in Massachusetts
23h
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Customer Success Manager
Lisbon or Portugal or Boston or Sydney
€32k-€38k/yr RemoteFull Time
3+ YOERequires 3–5 years in customer success, consulting, technical account management, or equivalent; measurable customer outcomes, SaaS experience, customer success tools, complex account management, cross-functional collaboration, and data fluency.
Salesforce, Gemini
1d
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Customer Success Manager
Detroit or Boston
HybridFull Time
3+ YOERequires 3–5+ years in customer success, account management, or a technical customer-facing role; manufacturing or robotics knowledge; CRM proficiency; strong communication and relationship management skills; travel willingness.
HubSpot, Siemens Process Simulate, Roboguide, Resolver, SaaS
1mo
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Technical Success Manager
Boston, Massachusetts, United States
$92k-$115k/yr HybridFull Time
3+ YOE3+ years in a customer-facing technical role, experience with enterprise technical customers, knowledge of developer/application security tools, strong communication, organizational and problem-solving skills.
GitHub, Jira, Jenkins, VS Code
4w
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr HybridFull Time
3+ YOE3-5 years in customer success or SaaS, experience with CRM/CS tools, onboarding and expansion, strong communication and presentation skills, technical aptitude, proficient with MS Office.
Salesforce, Gainsight, Vitally, Microsoft Office
3mo
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Senior Customer Success Manager
Burlington, Massachusetts, United States
OnsiteFull Time
5+ YOE5+ years in Customer Success, Consulting, or technical account management; strong communication; ability to manage multiple priorities; experience with strategic relationships; Bachelor's degree (Masters preferred).
3w
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Customer Success Manager II
United States or Arizona or California or Connecticut or Maryland or Massachusetts or New Jersey or New York or Rhode Island or Alaska or Colorado or Texas or Illinois or Washington or Austin or Boulder or Chicago or Dallas or Denver or Houston or Seattle or District of Columbia
$66k-$88k/yr RemoteFull Time
2+ YOE2+ years customer success/account management/sales experience, enterprise SaaS preferred; strong communication, problem-solving, stakeholder management, technical product experience, and a bachelor's degree.
1w
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Inside Customer Success Manager
Boston, Massachusetts, United States
$80k-$100k/yr HybridFull Time
2+ YOERequires 2–3+ years in customer success, account management, or business development in software, with SaaS adoption, technical aptitude, executive communication, customer presentation, organization, and English fluency.
Customer Relationship Management (CRM)
1w
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Enterprise Customer Success Manager
Massachusetts, United States
RemoteFull Time
5+ YOERequires 5+ years in customer success, consulting, or technical account management; enterprise cybersecurity or SaaS experience; cloud, directory services, networking, and enterprise software expertise.
Gainsight, AWS, Microsoft Azure, Google Cloud Platform (GCP), Active Directory, LDAP, Windows, UNIX
1mo
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Manager of Customer Success
Washington D.C. or Boston or Indianapolis or New York or San Francisco
HybridFull Time
8+ YOE5+ Mgmt5+ years managing customer success teams, 8+ years in localization/LSP industry, experience with AI and technical integrations, expertise in CS metrics (NRR, CSAT), strong communication and cross-functional collaboration.
Adobe Experience Manager, Webflow, Salesforce, GitHub, Google Drive
2w
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Customer Success Manager
Boston or New York City
HybridContract
Relevant tertiary degree, consulting or customer-facing delivery experience, technical knowledge of ITFM/TBM and cost accounting, strong data analysis and stakeholder management skills.
MagicOrange platform, Microsoft Excel, Power BI, Microsoft Teams, Jira, HubSpot, Salesforce
2d
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Customer Success Manager, Top Accounts
Boston or San Francisco or New York City or Seattle or Washington
$200k-$320k/yr HybridFull Time
8+ YOE8+ years in customer success, technical account management, solutions engineering, or strategy consulting; technical fluency in AI/ML and SDLC; enterprise change and adoption experience; bachelor's degree or equivalent.
Claude, Claude Code, Cowork, API, LLM, AI/ML, SDLC
1w
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Customer Success Manager
Boston or Denver or Madison or Raleigh
$125k-$250k/yr OnsiteFull Time
10+ YOEBachelor’s degree, 10+ years in technology or technical consulting, customer advisory and enterprise platform expertise, consulting and executive communication skills, project management, agile practices, and willingness to travel.
Appian, AI, robotic automation, Data Fabric, SaaS, PaaS, Employee Assistance Program (EAP), Employee Stock Purchase Program (ESPP)
1w
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Enterprise Customer Success Manager, Americas
San Francisco or Boston or North America
$125k-$215k/yr HybridFull Time
5+ YOERequires 5+ years in customer success or account management, technical software competency, negotiation and procurement knowledge, sales methodology proficiency, executive-level communication, English fluency, and 25% travel.
Git, GitHub, CI/CD, VS Code, Cursor, Bitbucket, GitLab, Azure DevOps
2mo
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Customer Success Manager, Tier 1 (East)
Florida or Georgia or Alabama or North Carolina or South Carolina or Tennessee or Kentucky or Virginia or Massachusetts or Vermont or Maine
$125k-$135k/yr RemoteFull Time
5+ YOE5+ years customer-facing experience in account management/customer success (B2B SaaS/FinTech preferred); ability to manage ~20 Tier-1 accounts; willingness to travel up to 25%; strong communication, analytical, and technical aptitude.
CRM/CS platform
1mo
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Customer Success Manager
Cambridge or San Francisco
$107k-$142k/yr FieldFull Time
5+ YOE5+ years technical or sales experience in robotics/automation, systems integration expertise, field deployment experience, strong communication, willing to travel up to 50%.
1mo
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Head of Customer Success
Massachusetts or Spain
$216k/yr RemoteFull Time
8+ YOE4+ Mgmt8+ years in customer success/account management/growth with 4+ years managing teams; experience building CS operating systems, owning renewal/expansion outcomes, strong written communication, technical fluency, and analytical judgment.
2mo
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Strategic Customer Success Manager
Boston or Encinitas
$107k-$145k/yr HybridFull Time
7+ YOE7+ years in manufacturing, manufacturing software, or senior customer success/technical account roles; enterprise account management, executive presence, multi-site rollout experience; familiarity with manufacturing processes. US citizenship or green card required.
1mo
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Customer Success Manager, South
Cambridge or Louisiana or Mississippi or Arkansas
$95k-$110k/yr RemoteFull Time
5+ YOE5+ years CSM experience in education/edtech/school-based mental health, 2+ years working with K-12 systems, strong project management, stakeholder communication, and technical fluency; located in or supporting Southern US districts preferred.
Google Sheets, Google Slides, Salesforce, Zoom, Asana
1mo
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Customer Success Associate
Braintree, Massachusetts, United States
$60k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree required, 1+ years customer success/account management or related experience preferred; strong communication, empathy, technical aptitude for software/firmware, and ability to track retention metrics; travel up to 10%.
Zoom, Microsoft Teams
1w
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Customer Success Manager, Industrials
Boston or Cambridge or San Francisco
OnsiteFull Time
8+ YOERequires an engineering bachelor's degree, 8+ years of technical and client-facing experience, manufacturing expertise, communication skills, commercial acumen, and executive presentation ability.
X-ray, computer vision
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