44 customer success manager jobs at 32 companies in Fallston, MD
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Customer Success Manager, Customer Delivery & Success
Tampa or Canonsburg or Bowie
RemoteFull Time
3+ YOE3+ years customer-facing experience in customer success/account management; experience with healthcare data; strong communication, organization, and problem-solving skills.
EHR, SQL, APIs, Snowflake, AWS, Power BI, Tableau
1mo
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Customer Success Manager, Customer Delivery & Success
United States or Bowie or Tampa or Canonsburg
$77k-$120k/yr RemoteFull Time
3+ YOE3+ years customer-facing experience in customer success/account management; healthcare data experience; strong communication, organization, and problem-solving skills; ability to coordinate cross-functional delivery.
SQL, APIs, Snowflake, AWS, Power BI, Tableau
1w
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Customer Success Manager – Strategic Accounts
Baltimore, Maryland, United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex enterprise implementations, executive engagement, project management, healthcare SaaS knowledge, and customer success metrics experience preferred.
HubSpot, Jira, Confluence, HIPAA, DEA, Epic, Cerner, Meditech, Net Revenue Retention (NRR), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
1w
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Customer Success Manager – Strategic Accounts
Baltimore or United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex implementation and enterprise account experience; executive communication; healthcare knowledge preferred; travel required during implementation.
HubSpot, Jira, Confluence, Epic, Cerner, Meditech, HIPAA, DEA
2mo
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Customer Success Manager
York, Pennsylvania, United States
$70k-$80k/yr OnsiteFull Time
3+ YOE3+ years client services or project management; proficient with G-Suite; strong communication and client management skills; self-starter able to adopt technical processes and train clients.
G-Suite, Shipfusion portal
3w
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
1mo
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Customer Success Manager - Maryland
Cockeysville, Maryland, United States
OnsiteFull Time
3+ YOE3+ years in customer-facing or project roles, background in sales/account management/customer success, technical aptitude, proven customer-focused solutions delivery, excellent communication and presentation skills, self-motivated.
TCP/IP, HTTP, DNS, SSL, Salesforce, Jira
4w
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Customer Success Manager
Columbia or United States
$60k-$68k/yr RemoteFull Time
1+ YOE1–2+ years customer-facing experience managing a book of business, B2B SaaS experience, revenue retention and churn mitigation, polished communication, consultative selling, and associate's or bachelor's degree.
2mo
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Senior Customer Success Manager, Medicine Supply Map
Rockville, Maryland, United States
$127k-$157k/yr OnsiteFull Time
3+ YOEBachelor’s degree, 3+ years in customer success/account management or post-sale roles (SaaS, data analytics, or supply chain preferred); experience managing strategic accounts, driving adoption, retention, expansion; strong relationship, communication, and problem-solving skills.
Medicine Supply Map (MSM)
4w
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Customer Success Manager (Ophthalmology) - OptymEdge
Rockville or United States
RemoteFull Time
7+ YOEBachelor's degree or 7–10 years' experience in ophthalmology/clinical research, customer success experience, eClinical/digital health familiarity, strong communication and stakeholder management, Salesforce/CRM experience preferred.
Acuvera Suite, Salesforce
1w
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Customer Success Manager (MD, Columbia)
Columbia, Maryland, United States
$50k/yr FieldFull Time
Customer service experience preferred, with strong written and verbal communication, training, problem-solving, and time-management skills. Requires Microsoft Office Suite and Outlook proficiency, driver's license, transportation, and ability to lift 50–75 pounds.
Microsoft Office Suite, Microsoft Outlook
3w
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Customer Success Manager
Wilmington or Logan
HybridFull Time
3+ YOE3+ years B2B account management experience; strong client relationship, negotiation, analytical and communication skills; comfort with technology, CRM usage, and presenting to executives.
Microsoft Teams, Microsoft PowerPoint, Microsoft Excel, Salesforce CRM
2mo
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Customer Success Executive (York, PA)
York or Palo Alto
$220k/yr OnsiteFull Time
5+ YOEBachelor's degree required; 5+ years health‑systems experience (customer success/account/project management); experience leading onsite clinical implementations, strong relationship and project management skills, and ability to meet client credentialing (drug screen, vaccinations).
Polaris
1w
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Chronosphere - Customer Success Architect
New York City or Bridgeport or Boston or Baltimore or Harrisburg
$142k-$230k/yr RemoteFull Time
5+ YOERequires 5+ years in technical customer-facing roles, experience managing complex $1M+ ARR customers, executive communication, project and stakeholder management, and knowledge of observability, monitoring, Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
Kubernetes, Prometheus, OpenTelemetry
14h
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Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Baltimore or Delaware or New Jersey or West Virginia or Virginia or Pennsylvania or United States
$130k-$150k/yr HybridFull Time
7+ YOERequires 7+ years in high-volume laboratory customer service, a bachelor's degree, driver's license, business and financial acumen, strong presentation and communication skills, and 50–80% regional travel.
Client Problem Tracking, IT
2w
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Entry Level Customer Success Specialist
Wilmington, Delaware, United States
$54k-$58k/yr FieldFull Time
Bachelor's degree or equivalent, valid driver's license with limited violations, strong communication and time management, ability to travel (up to 50% during training, ~10% after), reliable home internet for video conferencing.
3mo
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Customer Success Director
Wilmington or United States
$120k-$150k/yr RemoteFull Time
8+ YOE8+ years hands-on PBM experience with contract, pricing, and performance expertise; proven experience advising clients, managing large complex accounts, driving renewals, and influencing senior stakeholders. Remote role with travel.
2w
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Client Success & Enablement Specialist
Baltimore, Maryland, United States
HybridFull Time
3+ YOEBachelor's or equivalent,3+ years in client success/account management/support (SaaS preferred),experience with onboarding/training,CRM and support tools,strong communication,technical fluency,ability to manage proactive and reactive work.
Dataiku, Snowflake, AWS, Atlassian: Jira, Confluence, Keras, PyTorch, scikit-learn, Bitbucket, CICD, Sigma, Boomi, dbt Cloud, Hightouch, HubSpot, ZenDesk, Python, Jinja, SQL, Rust, Java, C++, R, SAS, Stata, Matlab, JMP
1mo
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Scheduling Success Coordinator
Wilmington, Delaware, United States
$28-$44/hr HybridFull Time
Degree in technology/engineering or equivalent experience; customer service or project management experience; strong planning, organizational, negotiation, and communication skills; ability to work autonomously and drive solutions.
3mo
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Installation Success Coordinator
Wilmington, Delaware, United States
OnsiteFull Time
Coordinate installation and field service scheduling; communicate with customers; organize resources.
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