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149 customer success manager jobs at 121 companies in Worcester, MA

1mo
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Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
Nasuni
Nasuni: Provides cloud-native file storage and data management platform.
3+ YOEBachelor's or equivalent, 3+ years in customer success or related B2B SaaS role, experience managing commercial accounts, familiarity with CRM/Customer Success tools, strong communication and strategic relationship skills, hybrid work (3 days onsite).
Gainsight, Salesforce, Totango, ChurnZero, CRM, Microsoft Copilot, ChatGPT, Claude
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1mo
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Customer Success Manager
Boston, Massachusetts, United States
$72k-$108k/yr OnsiteFull Time
Klaviyo
KlaviyoNYSE: KVYO: Software platform for automated e-commerce marketing and customer data.
3+ YOE3+ years in customer success or account management; strong communication; SaaS experience; willing to travel up to 10%.
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2mo
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Customer Success Manager
Boston, Massachusetts, United States
$100k-$130k/yr OnsiteFull Time
HqO
HqO: Platform for commercial real estate tenant experience and management.
4+ YOE4+ years in Customer Success, Account Management, or customer-facing role in SaaS/CRE; owns renewals and expansion; strong data-driven, KPI mindset
HubSpot
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6d
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Customer Success Manager
Boston, Massachusetts, United States
$90k-$110k/yr OnsiteFull Time
Adaptive
Adaptive: AI-powered financial management platform for construction companies and builders.
3+ YOE3+ years SaaS customer success/onboarding experience; full-lifecycle customer management, strong communication, data-driven with CRM and reporting tooling familiarity.
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1mo
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Customer Success Manager
Boston or Somerville
$130k-$155k/yr OnsiteFull Time
Cyvl
Cyvl: Automates road and sidewalk inspections with LiDAR and AI.
4+ YOE4+ years in Customer Success with multi-client management, onboarding, QBRs, data-driven, growth mindset, AI-first approach, strong communication.
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1mo
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Customer Success Manager
New York City or Waltham
$85k-$105k/yr HybridFull Time
SS&C Technologies
SS&C TechnologiesNasdaq: SSNC: Provides software and technology for financial and healthcare sectors.
2+ YOEBachelor's degree, 2+ years in customer success/account management at a SaaS company, experience implementing/supporting SaaS, strong communication, presentation, problem-solving, and ability to manage multiple accounts with off-hours availability.
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1d
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Customer Success Manager
Boston or New York
HybridFull Time
OneScreen.ai
OneScreen.ai: Platform for buying and measuring out-of-home advertising.
4+ YOE4–8 years client-facing campaign or customer success experience; strong project management; HubSpot, Google Suite, Gong, Zoom, Slack familiarity; bachelor's degree preferred.
HubSpot, Google Suite, Gong, Zoom, Slack
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3mo
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Manager, Customer Success
Waltham, Massachusetts, United States
$135k-$180k/yr OnsiteFull Time
Boston Dynamics
Boston Dynamics: Building advanced mobile robots for industrial and warehouse automation.
8+ YOE2+ Mgmt8+ years in Customer Success or Account Management in B2B hardware/robotics; 2+ years leading teams; Bachelor's in Business or Engineering; willing to travel up to 50%; eligible to work in the United States; no visa sponsorship.
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6d
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Customer Success Manager
Boston or Boulder or Chicago or Richmond
$80k-$95k/yr HybridFull Time
Yes Energy
Yes Energy: Provides real-time electric power market data and trading analytics.
3+ YOEBachelor's degree or equivalent, 3+ years customer success or account management (SaaS) experience, energy/market experience preferred, strong communication and presentation skills, KPI-driven, willing to travel up to 15%.
JIRA, Salesforce, API, SQL
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3w
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Customer Success Manager
Foxborough, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
QBS
QBS: Provides behavioral crisis prevention training to organizations to reduce workplace crises and improve care.
Manage client portfolios, onboard and engage clients, coordinate scheduling/logistics, maintain CRM and ticketing data, monitor account health, and communicate proactively. Experience in customer success, education, or related fields preferred.
CRM
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3w
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Customer Success Manager
Burlington or United States or Israel
RemoteFull Time
Pentera
Pentera: Automated security validation and penetration testing platform
5+ YOE5–8 years in customer success/account management with enterprise/global accounts; cybersecurity or SaaS experience; proven renewal and expansion results; strong communication, analytical, and presentation skills; willingness to travel; bachelor’s degree required.
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2w
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Customer Success Manager
Seattle or New York City or Boston
$85k-$115k/yr RemoteFull Time
Pearl Health
Pearl Health: Technology platform for primary care value-based care management.
4+ YOEBachelor's degree or equivalent experience, 4+ years in provider-facing customer success or enterprise relationship management, experience in value-based care, executive presentation skills, strong relationship-building, willingness to travel up to 25%.
HubSpot
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2mo
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Customer Success Manager
Chicago or New York or Boston or Dallas or Seattle or United States
$116k/yr RemoteFull Time
Azul
Azul: Provides high-performance Java runtime and cloud optimization solutions.
7+ YOE7+ years in customer success, support, or sales engineering; BS/MS in computer science; strong Java knowledge; CRM tools experience; excellent communication; propensity for cross-functional collaboration.
Salesforce, Clari, CRM
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2mo
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Senior Customer Success Manager
Burlington, Massachusetts, United States
OnsiteFull Time
Veracode
Veracode: Provides cloud-based application security testing and risk management solutions.
5+ YOE5+ years in Customer Success, Consulting, or technical account management; strong communication; ability to manage multiple priorities; experience with strategic relationships; Bachelor's degree (Masters preferred).
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2mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
OnsiteFull Time
VibeIQ
VibeIQ: A digital collaboration platform for product design and merchandising teams.
3+ YOE3-5+ years in Customer Success, Account Management, or Implementation (SaaS). Experience with high-ACV customers, retail/ fashion tech, and strong project management; excellent communication and organization. Familiarity with time-tracked billing is a plus.
Hubspot, Jira, Zendesk
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1d
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Enterprise Customer Success Manager
Boston or San Francisco or New York City or London or Sydney
$132k-$165k/yr OnsiteFull Time
Sigma Computing
Sigma Computing: Cloud-native analytics platform featuring a spreadsheet-style interface.
7+ YOE7+ years in customer success or account management in SaaS/analytics; strong analytics, communication, and account growth skills; experience with SQL and cloud analytics platforms.
SQL, Snowflake, Databricks, Redshift, BigQuery, Python
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2d
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Customer Success Manager - Boston
Boston, Massachusetts, United States
$110k-$135k/yr OnsiteFull Time
NetBrain
NetBrain: Provides AI-powered no-code network automation and visibility software.
5+ YOE5+ years in customer success or account management in B2B software; renewal ownership; executive presence; Salesforce proficiency; ability to interpret product usage and drive outcomes.
Salesforce, Gainsight
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1w
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Manager of Customer Success
Washington D.C. or Boston or Indianapolis or New York or San Francisco
HybridFull Time
Lilt
Lilt: AI-powered enterprise translation and localization software platform.
8+ YOE5+ Mgmt5+ years managing customer success teams, 8+ years in localization/LSP industry, experience with AI and technical integrations, expertise in CS metrics (NRR, CSAT), strong communication and cross-functional collaboration.
Adobe Experience Manager, Webflow, Salesforce, GitHub, Google Drive
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1w
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Customer Success Manager, West
Cambridge or Oregon or Idaho or Nevada
$95k-$110k/yr RemoteFull Time
Cartwheel
Cartwheel: Virtual mental health support for K-12 school students.
5+ YOE5+ years customer success experience in education/edtech or school-based mental health preferred; 2+ years working in or around K-12; strong project management, communication, and stakeholder relationship skills; clinical license is a plus.
Google Sheets, Google Slides, Salesforce, Zoom, Asana
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4w
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Sr. Customer Success Manager
Boston, Massachusetts, United States
$85k-$157k/yr HybridFull Time
Hi Marley
Hi Marley: SMS-based conversational platform for property and casualty insurance carriers.
5+ YOE5+ years in customer success or related roles with enterprise customers; strong relationship building, cross-functional collaboration, consultative support, metrics-driven, and ability to travel about once a month.
Hi Marley
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