22 customer support analyst jobs at 18 companies in Pasadena, CA

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Platform Support Analyst I
Los Angeles, California, United States
$48k-$88k/yr OnsiteFull Time
The Trade Desk
The Trade DeskNASDAQ: TTD: Cloud-based programmatic advertising platform for data-driven media buying.
3+ YOEBachelor's degree or equivalent experience, 3+ years technical support, 2+ years AdTech, strong SQL/HTML and advanced Microsoft Excel, customer-facing skills, troubleshooting, documentation, mentoring, and familiarity with AI tools.
SQL, HTML, Microsoft Excel, Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau, AI tools
3w
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System Support Analyst (TEMP)
Irvine, California, United States
$23-$25/hr OnsiteFull Time
Boot Barn
Boot BarnNYSE: BOOT: Specialty retailer of western and work-related apparel and footwear.
1+ YOE1–3 years help desk/system administration experience, strong communication and customer service, bachelor's in CS/Business or equivalent, MS Office proficiency, ability to support retail POS and networking.
Aptos Retail Point of Sale, Windows OS, Microsoft Products, TCP/IP, DNS, DHCP, Wireless (802.11a/b/g)
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Technology Support Analyst
Los Angeles, California, United States
$80k-$90k/yr OnsiteFull Time
Skadden
Skadden: Global law firm providing legal advisory and litigation services.
3+ YOEHigh school diploma or equivalent; minimum 3 years related experience (including 2 years specialized technical training); knowledge of Microsoft Office Suite, Citrix, Windows, macOS, NetDocuments, iOS/Android, DTE, Litera Compare; strong customer service and communication; ability to lift up to 50 lbs; flexibility to travel and adjust hours.
Microsoft Office Suite, Citrix, Windows, macOS, NetDocuments, iOS, Android, DTE, Litera Compare
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Sr Analyst GT Field Support Analyst
Newport Beach or United States
$80k-$90k/yr FieldFull Time
Marriott Vacations Worldwide
Marriott Vacations WorldwideNYSE: VAC: Provides vacation ownership, resort management, and property exchange services.
3+ YOE3+ years technical customer service experience; bachelor\u0002s degree or equivalent technical training preferred; experience with Windows and Microsoft Office; desktop, network, VOIP and endpoint installation/troubleshooting skills.
Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Windows, VOIP
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
Scribd
Scribd: Subscription-based digital library for e-books, audiobooks, and documents.
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
4d
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Transportation Support Team - Senior Analyst
Irvine, California, United States
$53k-$64k/yr OnsiteFull Time
Glovis America
Glovis America: Global logistics and supply chain services for the automotive industry.
1+ YOE1-2 years experience; auditing and invoice processing skills; ability to work with EDI and ITMS; strong written/verbal English, math, and customer service skills.
ITMS, EDI
2w
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AI Analysis & Performance Analyst - Customer Support, Trust & Safety
Los Angeles or Singapore or New York City or London or Dublin or Paris or Berlin or Dubai or Jakarta or Seoul or Tokyo
OnsiteFull Time
TikTok
TikTok: Global short-form video hosting and social media platform.
3+ YOE3+ years experience building models/data pipelines and applying LLMs; strong Python and SQL skills; experience with AI chatbot/automation in operations or BPO; strong analytical, statistical, and communication skills.
Python, SQL, Large Language Models (LLMs)
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Analyst, Loyalty & CRM
Manhattan Beach, California, United States
$85k-$120k/yr OnsiteFull Time
Skechers
Skechers: Designs and sells lifestyle and performance footwear and apparel.
2+ YOEAnalyze customer loyalty data, support CRM programs, segmentation, testing, and reporting; 2–4 years CRM analytics; Bachelor's degree.
GA4, CRM platforms, A/B testing, customer reporting tools, AI-driven personalization
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Credit Analyst
Los Angeles, California, United States
$18/hr OnsiteFull Time
Western Funding
Western Funding: Provides automobile financing and loan servicing to car dealerships.
Perform full underwriting, credit report and income analysis, investigate fraud, manage deal performance, supervise DSR, and provide high-volume phone and email customer support.
Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
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Credit Analyst
Los Angeles, California, United States
$18/hr OnsiteFull Time
Hankey Group
Hankey Group: Diversified automotive, financial services, and technology conglomerate.
Perform underwriting, credit report analysis, income and book value calculations, investigate fraud/stips, manage deal performance, supervise DSR, and provide high-volume dealer/customer support; strong communication, critical thinking, and supervisory skills required.
Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, UKG Wallet
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Senior Program Analyst
San Francisco or Los Angeles
$104k-$139k/yr HybridFull Time
State Bar of California
State Bar of California: Regulates the legal profession and licenses attorneys in California.
3+ YOEBachelor's degree (or equivalent experience), minimum 3 years professional experience in research, analysis, or compliance; strong writing, research, and customer service skills; ability to draft legal memoranda and provide hotline support.
1w
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Tech Ops - IT Analyst
Los Angeles, California, United States
$30-$36/hr FieldFull Time
Gravity Media
Gravity Media: Global provider of live broadcast facilities and production services.
1+ YOE1-2 years IT and networking experience, hands-on PC and cabling skills, ability to travel and support live events, strong customer communication and problem-solving.
Windows, Mac, Linux, DNS, DHCP, SSL, OSI Model, TCP/IP, AWS
4d
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Postmarket Surveillance Analyst I
Sylmar, California, United States
$74k-$116k/yr OnsiteFull Time
Abbott
AbbottNYSE: ABT: Provides medical devices, diagnostics, and science-based nutritional products.
Investigating and documenting product complaints, performing quality analyses, responding to customers, and supporting postmarket surveillance and regulatory activities.
4d
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Postmarket Surveillance Analyst I
Sylmar, California, United States
$74k-$116k/yr OnsiteFull Time
Abbott
AbbottNYSE: ABT: Manufactures medical devices, diagnostics, and nutritional health products.
Investigate and document product complaints, analyze quality records, respond to customers, and support product improvement and regulatory activities.
2w
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Workplace Experience Systems Analyst
Los Angeles, California, United States
$75k-$90k/yr HybridFull Time
Latham & Watkins
Latham & Watkins: Global law firm providing legal counsel to businesses.
3+ YOE3+ years knowledge management experience managing ServiceNow knowledge bases, 3+ years computer-based customer support, high school diploma or equivalent, strong Microsoft Office skills, ServiceNow/SharePoint/HTML/iManage familiarity.
ServiceNow, SharePoint, HTML, iManage, Microsoft Office
3w
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Help Desk Analyst
Santa Clarita, California, United States
$24-$27/hr OnsiteFull Time
Vallarta Supermarkets
Vallarta Supermarkets: Supermarket chain specializing in authentic Hispanic and Latin groceries.
1+ YOE1–3 years help desk/technical support experience, strong troubleshooting across hardware/software/networking, customer service skills, 45 WPM typing, ability to lift to 60 lbs., A+ certification preferred, familiarity with ticketing systems.
Microsoft Office, AS/400, Vocollect, OnBase, ServiceNow Express
2w
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Help Desk Analyst I
Lake Forest, California, United States
$25-$31/hr OnsiteFull Time
IRP Medical
IRP Medical: Manufacturer of precision silicone and elastomer components for medical devices.
2+ YOE2+ years PC hardware and Active Directory support; proficiency with Windows 11, macOS, iOS/iPadOS, Microsoft 365, Exchange, SharePoint, AD, Group Policy, Cisco; strong troubleshooting and customer service skills; CompTIA A+ preferred.
Windows 11, macOS, iOS/iPadOS, Microsoft 365, Exchange, SharePoint, Active Directory, Group Policy, Cisco, ServicePro
2w
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Workplace Experience Systems Analyst
Los Angeles or New York
$75k-$90k/yr HybridFull Time
Latham & Watkins
Latham & Watkins: Global law firm providing comprehensive legal and advisory services.
3+ YOE3+ years in knowledge management with ServiceNow expertise, 3+ years computer-based customer support, high school diploma or equivalent, proficiency with ServiceNow, SharePoint, iManage, HTML, and Microsoft Office.
ServiceNow, SharePoint, HTML, iManage, Microsoft Office
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EHR Application Analyst - EPIC (Cupid)
Ontario, California, United States
$70k-$125k/yr OnsiteFull Time
Prime Healthcare
Prime Healthcare: Operates acute care hospitals and outpatient facilities in the US.
2+ YOEBachelor's or equivalent, Epic certification within 3 months, 2 years Epic EHR implementation/configuration/support, proficiency with Windows and Microsoft Office, strong communication and customer service, able to travel up to 50%.
Epic, EMR, Windows, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft PowerPoint
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Client Services / Sales Operations Analyst
Los Angeles, California, United States
$58k-$75k/yr OnsiteFull Time
JM Eagle
JM Eagle: Manufactures plastic pipe products for water and energy infrastructure.
Process purchase orders, coordinate deliveries, manage product sourcing and inventory, maintain records in company systems, and provide customer support; proficiency with Microsoft Excel, Word, AS 400, and CRM systems; strong attention to detail and organization.
Microsoft Excel, Microsoft Word, AS 400, CRM