22 customer support analyst jobs at 18 companies in Pasadena, CA
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Platform Support Analyst I
Los Angeles, California, United States
$48k-$88k/yrOnsiteFull Time
The Trade DeskNASDAQ: TTD: Cloud-based programmatic advertising platform for data-driven media buying.
3+ YOEBachelor's degree or equivalent experience, 3+ years technical support, 2+ years AdTech, strong SQL/HTML and advanced Microsoft Excel, customer-facing skills, troubleshooting, documentation, mentoring, and familiarity with AI tools.
SQL, HTML, Microsoft Excel, Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau, AI tools
Boot BarnNYSE: BOOT: Specialty retailer of western and work-related apparel and footwear.
1+ YOE1–3 years help desk/system administration experience, strong communication and customer service, bachelor's in CS/Business or equivalent, MS Office proficiency, ability to support retail POS and networking.
Aptos Retail Point of Sale, Windows OS, Microsoft Products, TCP/IP, DNS, DHCP, Wireless (802.11a/b/g)
Skadden: Global law firm providing legal advisory and litigation services.
3+ YOEHigh school diploma or equivalent; minimum 3 years related experience (including 2 years specialized technical training); knowledge of Microsoft Office Suite, Citrix, Windows, macOS, NetDocuments, iOS/Android, DTE, Litera Compare; strong customer service and communication; ability to lift up to 50 lbs; flexibility to travel and adjust hours.
3+ YOE3+ years technical customer service experience; bachelor\u0002s degree or equivalent technical training preferred; experience with Windows and Microsoft Office; desktop, network, VOIP and endpoint installation/troubleshooting skills.
Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Windows, VOIP
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yrHybridFull Time
Scribd: Subscription-based digital library for e-books, audiobooks, and documents.
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
Glovis America: Global logistics and supply chain services for the automotive industry.
1+ YOE1-2 years experience; auditing and invoice processing skills; ability to work with EDI and ITMS; strong written/verbal English, math, and customer service skills.
Los Angeles or Singapore or New York City or London or Dublin or Paris or Berlin or Dubai or Jakarta or Seoul or Tokyo
OnsiteFull Time
TikTok: Global short-form video hosting and social media platform.
3+ YOE3+ years experience building models/data pipelines and applying LLMs; strong Python and SQL skills; experience with AI chatbot/automation in operations or BPO; strong analytical, statistical, and communication skills.
Western Funding: Provides automobile financing and loan servicing to car dealerships.
Perform full underwriting, credit report and income analysis, investigate fraud, manage deal performance, supervise DSR, and provide high-volume phone and email customer support.
Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
Hankey Group: Diversified automotive, financial services, and technology conglomerate.
Perform underwriting, credit report analysis, income and book value calculations, investigate fraud/stips, manage deal performance, supervise DSR, and provide high-volume dealer/customer support; strong communication, critical thinking, and supervisory skills required.
Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, UKG Wallet
State Bar of California: Regulates the legal profession and licenses attorneys in California.
3+ YOEBachelor's degree (or equivalent experience), minimum 3 years professional experience in research, analysis, or compliance; strong writing, research, and customer service skills; ability to draft legal memoranda and provide hotline support.
Gravity Media: Global provider of live broadcast facilities and production services.
1+ YOE1-2 years IT and networking experience, hands-on PC and cabling skills, ability to travel and support live events, strong customer communication and problem-solving.
Windows, Mac, Linux, DNS, DHCP, SSL, OSI Model, TCP/IP, AWS
AbbottNYSE: ABT: Provides medical devices, diagnostics, and science-based nutritional products.
Investigating and documenting product complaints, performing quality analyses, responding to customers, and supporting postmarket surveillance and regulatory activities.
Latham & Watkins: Global law firm providing legal counsel to businesses.
3+ YOE3+ years knowledge management experience managing ServiceNow knowledge bases, 3+ years computer-based customer support, high school diploma or equivalent, strong Microsoft Office skills, ServiceNow/SharePoint/HTML/iManage familiarity.
ServiceNow, SharePoint, HTML, iManage, Microsoft Office
Vallarta Supermarkets: Supermarket chain specializing in authentic Hispanic and Latin groceries.
1+ YOE1–3 years help desk/technical support experience, strong troubleshooting across hardware/software/networking, customer service skills, 45 WPM typing, ability to lift to 60 lbs., A+ certification preferred, familiarity with ticketing systems.
Microsoft Office, AS/400, Vocollect, OnBase, ServiceNow Express
IRP Medical: Manufacturer of precision silicone and elastomer components for medical devices.
2+ YOE2+ years PC hardware and Active Directory support; proficiency with Windows 11, macOS, iOS/iPadOS, Microsoft 365, Exchange, SharePoint, AD, Group Policy, Cisco; strong troubleshooting and customer service skills; CompTIA A+ preferred.
Windows 11, macOS, iOS/iPadOS, Microsoft 365, Exchange, SharePoint, Active Directory, Group Policy, Cisco, ServicePro
Latham & Watkins: Global law firm providing comprehensive legal and advisory services.
3+ YOE3+ years in knowledge management with ServiceNow expertise, 3+ years computer-based customer support, high school diploma or equivalent, proficiency with ServiceNow, SharePoint, iManage, HTML, and Microsoft Office.
ServiceNow, SharePoint, HTML, iManage, Microsoft Office
Prime Healthcare: Operates acute care hospitals and outpatient facilities in the US.
2+ YOEBachelor's or equivalent, Epic certification within 3 months, 2 years Epic EHR implementation/configuration/support, proficiency with Windows and Microsoft Office, strong communication and customer service, able to travel up to 50%.
Epic, EMR, Windows, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft PowerPoint
JM Eagle: Manufactures plastic pipe products for water and energy infrastructure.
Process purchase orders, coordinate deliveries, manage product sourcing and inventory, maintain records in company systems, and provide customer support; proficiency with Microsoft Excel, Word, AS 400, and CRM systems; strong attention to detail and organization.