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83 customer support engineer jobs at 60 companies in North Carolina

1mo
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Customer Support Engineer
Raleigh, North Carolina, United States
HybridFull Time
VAST Data
VAST Data: Enterprise AI infrastructure and unified data platform.
5+ YOE5+ years in customer-facing pre/post-sale roles with complex storage solutions; Linux administration, bash scripting, networking, file systems/NAS, S3 experience; strong written/verbal communication; MS or B.Sc. in CS/CE/EE or related.
Linux, bash, S3, NAS
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1w
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Support Engineer
United States or San Francisco or Sunnyvale or Raleigh or Seattle or Boston or London or Lisbon or Bengaluru or Dublin or Kyiv
RemoteFull Time
SingleStore
SingleStore: Provides a distributed SQL database for real-time analytics.
4+ YOE4+ years customer-facing technical support; MySQL-like databases and SQL optimization; Linux, sysadmin/QA, Kubernetes; scripting (Python/Bash/Go); familiarity with AWS/GCP; strong English communication.
SingleStore, MySQL, MariaDB, Aurora, Linux, Kubernetes, Python, Bash, Go, AWS, GCP, SQL
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6d
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Premium Support Engineer
Raleigh or New York City
$116k-$145k/yr HybridFull Time
Collibra
Collibra: Provides a data intelligence platform for governance and discovery.
5+ YOERequires 5+ years in technical support or customer engineering within enterprise SaaS, hands-on Java, REST API, SSO, LDAP, Kubernetes, VM, SQL, and SSL skills, technical debugging, enterprise customer management, and a bachelor's degree or equivalent.
Java, REST API, SSO, LDAP, Kubernetes, SQL, SSL, Claude, Gemini, ChatGPT, Copilot
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3d
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Senior Customer Experience Engineer
Atlanta or Charlotte or Reston or California or New York City
HybridFull Time
Microsoft
MicrosoftNASDAQ: MSFT: Develops software, services, devices, and cloud computing solutions.
Bachelor’s degree or equivalent experience and 4+ years in technology, cloud, technical support, or customer experience engineering. Requires enterprise security expertise, incident leadership, English proficiency, and on-call availability.
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2mo
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Product Support Engineer III
Southern Pines, North Carolina, United States
HybridFull Time
Sierra Nevada Corporation
Sierra Nevada Corporation: Develops mission-critical aerospace and national security technology systems.
6+ YOE6+ years in technical support or engineering; HS diploma; advanced troubleshooting; installation/testing expertise; wireless networks; strong customer interface; ability to travel; active Secret clearance.
Wireless networks, Tactical communications, Personal computers, RF, Service manuals
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5d
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Senior Technical Support Engineer
Buffalo or Davidson or Quincy
$92k-$135k/yr HybridFull Time
Ingersoll Rand
Ingersoll RandNYSE: IR: Designs and manufactures mission-critical industrial flow and compression equipment.
10+ YOEBachelor’s degree or technical equivalent, 10+ years in a technical work environment, MS Office proficiency, advanced technical troubleshooting, leadership, communication, and customer support skills.
Microsoft PowerPoint, Microsoft Excel, Microsoft Word
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1w
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Customer Success Engineer
North Carolina, United States
$130k-$160k/yr RemoteFull Time
Zero Networks
Zero Networks: Automated network segmentation and identity-based access control.
3+ YOEBachelor's degree or equivalent experience; 3+ years in customer success, technical support, or related roles. Requires technical knowledge of Active Directory, REST APIs, Python or PowerShell, and Windows, Linux, or Mac.
Active Directory, REST APIs, Python, PowerShell, Windows, Linux, Mac
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1mo
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Support Engineer
United States or San Francisco or Sunnyvale or Raleigh or Seattle or Boston or London or Lisbon or Bengaluru or Dublin or Kyiv
RemoteFull Time
SingleStore
SingleStore: Real-time distributed SQL database for transactions and analytics.
4+ YOE4+ years technical customer-facing support; experience with MySQL-like databases, SQL optimization, Linux, Kubernetes, scripting (Python/Bash/Go), distributed systems, AWS/GCP, strong written/verbal English, and participation in on-call rotation.
MySQL, MariaDB, Aurora, Linux, Kubernetes, Python, Bash, Go, AWS, GCP, SQL
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2w
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Support Engineer I
Raleigh, North Carolina, United States
$60k-$65k/yr HybridFull Time
ExtraHop
ExtraHop: Provides network detection and response software for cybersecurity.
2+ YOE2 years B2B technical support experience, strong OSI model and routing/switching knowledge, excellent customer service and documentation skills, reliable attendance, cooperative team working in fast-paced environments.
Unix, Linux, Javascript
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2w
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Light Commercial Product Support Engineer
Florida or Colorado or North Carolina or Texas or California or United States
$79k-$158k/yr RemoteFull Time
Carrier
CarrierNYSE: CARR: Provides HVAC, building automation, and refrigeration solutions globally.
4+ YOE4+ years HVAC/troubleshooting experience, associate or bachelor degree or equivalent, ability to travel up to 10%, valid driver's license, remote workspace and high-speed internet, strong communication and customer service skills.
Salesforce CRM, Windows, Microsoft Excel, Microsoft PowerPoint, Electro-Mech, SystemVu, RTU Open, Comfort Link, Premier Link, TruVu, VFDs, BACnet, CCN Bus, ModBus, LAN, LON, i-Vu
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1w
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Sr. Technical Support Engineer
Raleigh, North Carolina, United States
$105k-$120k/yr HybridFull Time
Pendo
Pendo: Software platform providing product analytics and user guidance tools.
3+ YOERequires 3+ years in technical customer-facing support or engineering, JavaScript, HTML, CSS, coding experience, mobile troubleshooting across iOS and Android, AI tool use, and peer technical enablement.
JavaScript, HTML, CSS, iOS, Android, Apple App Store, Google Play, React Native, Flutter, SDK, AI tools
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1mo
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Sr. Enterprise Customer Operations Engineer
Washington or Maryland or Virginia or North Carolina or Colorado or Texas
$140k-$190k/yr RemoteFull Time
Second Front Systems
Second Front Systems: Secure cloud hosting and automated compliance for government software.
5+ YOE5+ years in technical support/SRE/DevSecOps, deep Kubernetes and cloud experience, familiarity with FedRAMP/NIST/DoD security controls, strong troubleshooting and communication skills.
Kubernetes, Docker, Helm, Istio, Terraform, Grafana, Prometheus, Loki, Mimir, GitLab, PagerDuty, Jira, Git
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2mo
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Product Support Engineer
Alabama or Arkansas or Colorado or Florida or Illinois or Indiana or Kentucky or Massachusetts or Maryland or Maine or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or Pennsylvania or South Carolina or Texas or Virginia or Vermont or Washington or Wisconsin or West Virginia or District of Columbia or Medford
$95k-$110k/yr RemoteFull Time
ROI Solutions
ROI Solutions: Provides CRM and data analytics software for nonprofit organizations.
3+ YOE3+ years supporting or operating SaaS applications; strong knowledge of APIs, integrations, and configuration-driven systems; ability to read logs and trace workflows; experience with customer-facing technical issues, vendor management, and clear documentation.
Jira, Confluence, Datadog, Splunk, Jaspersoft, QuickSight
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1mo
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Technical Support Engineer
Washington or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Massachusetts or Maryland or Michigan or Minnesota or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Texas or Virginia or Washington or Wisconsin or Wyoming
$95k-$115k/yr RemoteFull Time
OPEXUS
OPEXUS: Software for government process management and legal data discovery.
2+ YOEUS citizen with current Secret clearance, 2+ years eDiscovery experience, CS/IT degree or equivalent, skills in PostgreSQL/Postgres, ELK Stack, Redis, Rabbit MQ, API servers, data analysis, ticketing, and customer-facing technical support.
ELK Stack, PostgreSQL, Redis, Rabbit MQ, API servers, Postgres
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2d
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IT Senior Support Engineer
Winston-Salem, North Carolina, United States
FieldFull Time
Goodwill Industries of Northwest North Carolina
Goodwill Industries of Northwest North Carolina: Operates thrift stores to fund community employment training programs.
2+ YOEAt least 2 years of IT support experience, strong communication and customer service skills, ticketing system knowledge, and ability to prioritize requests in a fast-paced environment. Associate degree preferred.
Active Directory, Microsoft 365, Microsoft SharePoint, Microsoft Teams, Azure, POS, ticketing systems
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5d
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L2 Desktop Support Engineer
Liberty, North Carolina, United States
$55k-$65k/yr FieldFull Time
Tata Consultancy Services
Tata Consultancy ServicesNational Stock Exchange of India: TCS: Global provider of IT services, consulting, and business solutions.
5+ YOEProvides Tier 2 desktop and field IT support, troubleshooting hardware, software, operating systems, LAN/WAN, and data center equipment; requires ServiceNow knowledge, customer communication, site travel, and physical equipment handling.
ServiceNow, LAN, WAN
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1w
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Desktop Support Engineer (Level 2)
Charlotte, North Carolina, United States
OnsiteFull Time
NSC Global
NSC Global: Global provider of managed IT services and infrastructure solutions.
5+ YOEDesktop support experience, hardware and operating system troubleshooting, application support, diagnostic utilities, documentation, customer service, communication, and problem-solving skills; associate degree or 5+ years' experience may qualify.
Microsoft, Mac OS X
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3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
Cisco
CiscoNASDAQ: CSCO: Develops and sells networking hardware and cybersecurity software.
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
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1w
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Senior HPC Support Engineer, InfiniBand - NVLink
Westford or Durham or New York City or Santa Clara or Redmond
$108k-$207k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs graphics processing units and artificial intelligence hardware.
5+ YOE5+ years of customer support and debugging in large-scale networking or AI infrastructure; networking, Linux administration, containers, virtualization, cloud, InfiniBand, and GPU expertise required.
Linux, InfiniBand, NVLink, GPU, Claude, Codex, Cursor, IP, TCPDUMP, Wireshark, Open platforms, KVM, ESXi, AWS, OCI, RDMA/RoCEv2, NCCL, MPI, Slurm/SchedMD, Bash, Python, CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
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1w
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Senior HPC Support Engineer, InfiniBand - NVLink
Westford or Durham or Redmond or Santa Clara or New York City
$108k-$207k/yr OnsiteFull Time
NVIDIA
NVIDIANASDAQ: NVDA: Designs GPU-accelerated computing and artificial intelligence hardware.
5+ YOE5+ years of customer support and debugging in large-scale networking or AI infrastructure; networking, Linux, cloud, containers, virtualization, InfiniBand, and GPU expertise; English proficiency and relevant degree or equivalent experience.
Linux, InfiniBand, NVLink, Ethernet, GPU, Claude, Codex, Cursor, IP, TCPDUMP, Wireshark, Open platforms, KVM, ESXi, AWS, OCI, RDMA/RoCEv2, NCCL, MPI, Slurm/SchedMD, Bash, Python, CCIE, JNCIE-DC/ENT, RHCE, NCP-AII/AIO/AIN
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