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45 customer support engineer jobs at 41 companies in Warwick, RI

1mo
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Senior Customer Support Engineer
Milan or Natick
HybridFull Time
Cognex
CognexNASDAQ: CGNX: Provides machine vision systems and sensors for industrial automation
5+ YOE5+ years technical support/customer-facing engineering experience; bachelor’s or master’s in engineering/computer science (or equivalent); strong troubleshooting across hardware, software, and networking; familiarity with PLCs and industrial protocols; professional English and Italian.
PLC, TCP/IP, Ethernet/IP, Profinet, Modbus, DataMan, In-Sight, VisionPro, Deep Learning
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6d
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Customer Support Engineer
Boston, Massachusetts, United States
$80k-$93k/yr HybridFull Time
Sauce Labs
Sauce Labs: Cloud-based platform for automated and continuous software testing.
1+ YOE1+ year support engineering experience (1–2 yrs) and 6+ months developer experience; programming in Javascript/Python/Ruby/PHP/Java/C#; HTML/CSS/JavaScript knowledge; strong written communication and troubleshooting skills.
Javascript, Python, Ruby, PHP, Java, C#, HTML, CSS, Selenium, Appium, Jenkins, Bamboo, JUnit, TestNG, Protractor, Cucumber, Capybara, Jasmine, Mocha, Karma, Cypress, Unix, HTTP
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1mo
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L2 Support Engineer
Cambridge, Massachusetts, United States
$100k-$140k/yr OnsiteFull Time
Blitzy
Blitzy: Autonomous AI platform for enterprise software development.
Experience debugging distributed systems, Kubernetes/Docker, at least one major cloud (GCP/AWS/Azure), observability (Datadog), Python/Redis, SQL/PostgreSQL, Helm/CI-CD, Vault, Linux/Windows, and customer-facing incident handling with on-call rotations.
Kubernetes, Docker, GCP, AWS, Azure, GKE, AKS, Datadog, Python, Redis, rq, Socket.IO, SQL, PostgreSQL, GitHub, GitHub Enterprise Server, Azure DevOps, GitLab, CI/CD, Helm, ArgoCD, Vault, Linux, Windows, Jira
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5d
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Senior Customer Support Engineer- Analytical Labs
Cambridge, Massachusetts, United States
$80k-$100k/yr FieldFull Time
PerkinElmer
PerkinElmer: Provides analytical instruments and laboratory services for scientific industries.
5+ YOE5+ years repairing laboratory equipment, expertise in LC and mass spectrometry platforms, ability to troubleshoot/repair/install instruments, valid driver’s license, strong communication skills.
Thermo Vanquish LC, Horizon, Flex, Core, Neo, Orbitrap, Exploris, Astral, Exactive, Tribrid, TSQ, ISQ, Stellar MS, Waters Acquity, Alliance, Microsoft 365
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1mo
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Support Engineer
United States or San Francisco or Sunnyvale or Raleigh or Seattle or Boston or London or Lisbon or Bengaluru or Dublin or Kyiv
RemoteFull Time
SingleStore
SingleStore: Real-time distributed SQL database for transactions and analytics.
4+ YOE4+ years technical customer-facing support; experience with MySQL-like databases, SQL optimization, Linux, Kubernetes, scripting (Python/Bash/Go), distributed systems, AWS/GCP, strong written/verbal English, and participation in on-call rotation.
MySQL, MariaDB, Aurora, Linux, Kubernetes, Python, Bash, Go, AWS, GCP, SQL
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3w
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Software Support Engineer (.Net/SQL)
Needham, Massachusetts, United States
$90k-$115k/yr HybridFull Time
Advisor360°
Advisor360°: Provides an integrated SaaS platform for wealth management firms.
5+ YOE5+ years in advanced technical support or escalation engineering; ability to read and debug code; experience with log analysis, databases and SQL; strong communication and customer-first mindset.
C#, Java, Python, NodeJS, .NET, Browser dev tools, ElasticSearch, Splunk, Wireshark, MSSQL, DB2, Oracle, MySQL, SQL, SDLC, agile
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2mo
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Technical Support Engineer, PACS
Boston, Massachusetts, United States
$75k-$100k/yr RemoteFull Time
DeepHealth
DeepHealth: AI-powered health informatics and diagnostic imaging software solutions.
5+ YOEBachelor's degree or equivalent; 5+ yrs IT support; 3+ yrs healthcare/radiology support; PACS/RIS/DICOM/HL7/EMR experience; Linux+ or RH certifications; strong customer service.
Windows, Linux, MSSQL, PACS, RIS, DICOM, HL7, EMR, Public Cloud, SSRS
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2mo
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AI Development & Support Engineer
Waltham, Massachusetts, United States
HybridFull Time
Starfish Storage
Starfish Storage: Provides metadata-driven software for managing large unstructured data collections.
Develop MCP servers, deploy local LLMs, build agents; strong Linux, Python, and debugging skills; customer support experience.
Python, Linux, Docker, REST APIs, vLLM, Ollama
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2w
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Jr. Technical Sales Support Engineer
Watertown, Massachusetts, United States
$90k/yr HybridFull Time
Socomec
Socomec: Manufacturer of low-voltage electrical equipment for power systems.
1+ YOEBachelor's in engineering, 1-2 years technical experience, customer-facing problem solving, knowledge of electrical standards, strong communication and presentation skills, driver's license required.
Salesforce
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1w
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Customer Engineer II, Platform, Strategic AI and Independent Software Vendor, Google Cloud
Cambridge, Massachusetts, United States
$127k-$185k/yr OnsiteFull Time
Google
GoogleNASDAQ: GOOGL: Provides online search, advertising, cloud computing, and consumer electronics.
6+ YOEBachelor's degree or equivalent,6 years cloud-native customer-facing/support experience,cloud engineering/containerization knowledge,programming and presentation skills,ability to travel up to 20%.
Google Cloud Platform
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3w
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Applications Engineer
Norwood, Massachusetts, United States
$100k-$125k/yr OnsiteFull Time
AMETEK
AMETEKNYSE: AME: Manufacturer of electronic instruments and electromechanical devices.
5+ YOEBachelor's in electrical engineering, 5+ years in applications/technical support or customer-facing engineering, legal U.S. work authorization and ability to access export-controlled information.
Python, LabVIEW, LabWindows / CVI, Visual Studio
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3mo
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Field Application Engineer
San Jose or Bellevue or Braintree or Elk Grove Village
$100k-$120k/yr OnsiteFull Time
Nidec
NidecTokyo Stock Exchange: 6594: Manufactures electric motors and electronic components for industrial applications.
5+ YOEBachelor’s in Mechanical or Electrical engineering; 5+ years in applications/technical support; strong communication; customer-facing; travel up to 25%.
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2d
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Solution Engineer
New York City or Boston or Palo Alto
$130k-$165k/yr HybridFull Time
Quantifind
Quantifind: AI-driven platform for financial risk and fraud detection.
3+ YOE3+ years customer-facing technical/support/consulting experience; experience implementing SaaS in enterprise environments; familiarity with APIs, SQL, Jira, GitHub, CSV/JSON; BS/MS in CS/math/engineering or equivalent.
Graphyte, APIs, SQL, Atlassian Jira, GitHub, CSV, JSON
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2w
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Applications Engineer
Canton, Massachusetts, United States
OnsiteFull Time
Piab Group
Piab Group: Manufactures vacuum automation components and robotic gripping systems.
0+ YOEBachelor's in engineering, 0–3 years technical/application experience, 3D CAD (Solid Edge/SolidWorks) and Microsoft Office proficiency, strong verbal skills, ability to lift 50 lbs and travel for customer support.
Solid Edge (Siemens), SolidWorks, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Teams, GoToMeeting, Salesforce
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2w
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Mechanical Senior Engineer
Austin or Franklin
$116k-$151k/yr OnsiteFull Time
Dell Technologies
Dell TechnologiesNYSE: DELL: Provides information technology hardware, software, and services.
5+ YOE5+ years mechanical/thermal engineering experience with Direct Liquid Cooling, data center cooling, failure analysis, manufacturing support, CAD proficiency, and strong customer-facing communication.
Creo, SolidWorks, NX, CFD, FEA
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3d
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Application/System Engineer III
East Providence, Rhode Island, United States
OnsiteFull Time
Nordson
NordsonNasdaq: NDSN: Manufactures precision dispensing and fluid management equipment for industry.
Experienced engineer for application support, testing, customer installation/training, troubleshooting, and product development; BS in engineering preferred or equivalent experience; strong communication and organizational skills.
MS Office, PLC, TTA
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3w
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Technical Escalations Engineer 2 (Logs) - US-East
Boston or New York City
$85k-$124k/yr HybridFull Time
Datadog
DatadogNASDAQ: DDOG: Observability and security platform for cloud applications and infrastructure.
Deep log troubleshooting experience (parsing, ingestion, pipelines), mentoring/supporting engineers, partnering with Engineering/Product, and strong customer-facing communication.
GROK, JSON, Zendesk, Jira, Confluence
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3w
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Biomedical Engineer (Application Consultant)
Boston, Massachusetts, United States
$70k-$85k/yr FieldFull Time
Brainlab
Brainlab: Develops software-driven medical technology for minimally invasive surgery.
1+ YOEB.S. in engineering or nursing, 1+ years technical support/customer service experience preferred, knowledge of surgical procedures and medical terminology preferred, proficient with Microsoft Office, strong communication and independent decision-making.
Microsoft Office
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1mo
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Senior Engineer, Product Applications
Boston, Massachusetts, United States
$103k-$166k/yr HybridFull Time
Analog Devices
Analog DevicesNASDAQ: ADI: Designs and manufactures semiconductors for signal processing and power management.
2+ YOEMaster's in EE or related and 2+ years apps engineering experience; expertise in analog circuitry, power/DC-DC, ADC/DAC, PCB design and testing; programming in C, C#, Visual Basic, Python, MATLAB, LabView or SPICE; customer support and training experience.
ADCs, DACs, I2C, SPI, microcontrollers, C, C#, Visual Basic, Python, MATLAB, LabView, SPICE, oscilloscopes, power supplies, DMMs, PCB layout
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5d
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Senior Project Engineer (69676)
Franklin or Windsor
$99k-$145k/yr HybridFull Time
Eaton
EatonNYSE: ETN: Manages electrical, hydraulic, and mechanical power systems globally.
3+ YOEBachelor's degree, minimum 3 years in sales/support/technical role, electrical/product knowledge preferred, experience with contract drawings and customer-facing project work.
Eaton Bid Manager, AutoCAD, Adobe Acrobat, Bluebeam, ERP systems, Microsoft O365, Excel, Outlook
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