105 customer support lead jobs at 79 companies in Babylon, NY
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Customer Support Lead
New York, New York, United States
OnsiteFull Time
3+ YOE3+ years in customer success/support; experience building support processes; familiarity with ticketing platforms (Zendesk, Gorgias, Intercom); strong written communication and analytical skills.
Zendesk, Gorgias, Intercom
2mo
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Customer Support Team Lead
Brooklyn, New York, United States
$110k-$140k/yr OnsiteFull Time
8+ YOE2+ Mgmt8+ years customer support leadership with 2+ years direct people management; experience with support ops, SLAs, metrics (CSAT, FRT), Zendesk/Intercom automation, technical troubleshooting (domains/DNS), and scaling processes.
Zendesk, Intercom
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Support Lead, Flights
New York City, New York, United States
$90k-$110k/yr OnsiteFull Time
5+ YOE5+ years Sabre/GDS experience, 2+ years support or product ops, proficiency with Intercom/Front, Excel/Tableau/Omni, basic AI support tools, strong communication and attention to detail.
Sabre, GDS, Phase IV, ARC, NDC, Intercom, Front, Microsoft Excel, Tableau, Omni
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Support Lead, Trading Platforms
New York, New York, United States
HybridFull Time
Experience in customer, production, trade, or operations support; strong communication, organization, troubleshooting, analytical, and incident-management skills. Trading platform and capital markets experience preferred.
Order Management System (OMS), Execution Management System (EMS), FIX Protocol, SQL, APIs, Grafana, Loki, Tempo, Mimir, Sentry
2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
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Customer Support Systems & Analytics Lead
San Francisco or New York City or Portland or United States or Canada
$139k-$193k/yr RemoteFull Time
5+ YOE5+ years in data/BI or systems analyst roles; Zendesk admin experience; fluency in SQL; experience with BI tools (Omni, Metabase); strong analytical, communication, and cross-functional collaboration skills.
Zendesk, Zendesk Analytics, AI Agent, SQL, Omni, Metabase, Intercom, Guru, Rippit, MaestroQA
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
2w
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VP Global Customer Support
Rochelle Park or Bengaluru
RemoteFull Time
15+ YOE15+ MgmtBachelor's degree in Computer Science, MIS, or equivalent; 15+ years leading global support organizations; ITIL expertise; experience scaling distributed teams, L1/L2 operations, cloud support, and executive stakeholder management.
ServiceNow, SLA, QA, BPO
4w
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Support Lead Part Time
Stamford, Connecticut, United States
$17/hr OnsitePart Time
1+ YOESupervise store associates, deliver excellent customer service, train crew, handle cash/register, execute merchandising; high school diploma and minimum 1 year management experience required.
1mo
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Manager, Customer Support Engineering, Fauna
New York, New York, United States
$157k-$213k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor's in a technical field,10+ years in technical/customer support engineering,5+ years leading technical teams,experience with hardware+software+networking+cloud,managing executive escalations.
Linux, CRM
2mo
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Technical Support Lead
New York City, New York, United States
$125k-$215k/yr HybridFull Time
3+ YOE2+ Mgmt3+ years in a technical, customer-facing role; 2+ direct reports; API product experience; SQL; payments/fintech interest; strong communication; process-minded.
SQL, APIs, Scripting
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AI Support Engineer Lead
Paris or San Francisco or New York City
€100k-€160k/yr OnsiteFull Time
Build and run AI-powered support systems, lead and grow a support engineering function, investigate complex issues, and translate customer signal into product improvements.
Dust, Cursor, Claude Code, n8n, MacBook Pro, Linux
2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
2mo
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Product Support Manager
New York, New York, United States
HybridFull Time
Lead and mentor a product support team; drive monthly targets and CSAT; optimize support systems; collaborate with engineering and product.
Intercom, Linear, Rootly, SQL, Python, R
2mo
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Senior Manager, Customer Experience - Tier I & Social Support
New York City, New York, United States
RemoteFull Time
5+ YOE2+ Mgmt5+ years in senior supervisory CX roles with 2+ years managing team leads; experience with social/public support, CX automation, workforce planning, KPI reporting, and platform/configuration work within CX tools.
Kustomer, Zendesk, Gladly, Sprout Social, DigitalGenius, Shopify
3mo
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Lead Concierge
New York, New York, United States
OnsiteFull Time
High school diploma or GED; proven customer service; experience leading direct reports; proficient with Windows, Outlook, Excel, and Sunrise applications; ability to coordinate administrative tasks.
Microsoft Office, Outlook, Excel, Sunrise applications, Applicant Tracking System (ATS)
1mo
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Internal Messenger Lead
New York City, New York, United States
$19-$19/hr OnsiteFull Time
Lead messenger/mailroom team, oversee deliveries and records, train and coach staff, HS diploma, strong customer service and MS Office skills, ability to lift up to 60 lbs and perform physical tasks.
Microsoft Office Suite, MSA, IOffice
2mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
1mo
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Senior Manager, Technical Support Engineering - Cloud
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
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