65 customer support lead jobs at 43 companies in Worcester, MA
1w
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Manager, Customer Support (Remote)
Bloomington or Amherst
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams, strong leadership and communication skills, problem-solving ability, and experience with cross-functional projects and support tools.
Microsoft Office Suite, Salesforce, Zendesk, Jira
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
1w
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Support Lead Part Time
Vernon, Connecticut, United States
$17/hr OnsitePart Time
1+ YOEHigh school diploma, 1+ year management experience, strong communication, multitasking, ability to lift up to 25 lbs, flexible schedule including nights and weekends, must be 18+.
cash register, Zendesk
1mo
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOE4+ years in customer support with informal leadership experience; strong written/verbal English; familiarity with Microsoft Office and CRM; customer- and payment-focused with analytical skills and ability to work flexible schedule.
Zendesk, Google Workspace, Looker, CRM
3w
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Integrated Logistics Support Lead (ONSITE)
Marlborough, Massachusetts, United States
$87k-$165k/yr OnsiteFull Time
5+ YOEManage ILS team, lead proposal ILS content, apply ILS engineering concepts, provide design influence for supportability, and support customer interface; U.S. citizenship and active DoD Secret clearance required.
1mo
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
3w
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Customer Service Lead starting at $20 hourly
Manchester, Connecticut, United States
$20/hr OnsiteFull Time
Provide friendly customer service, schedule deliveries, manage payments, resolve escalated issues, support team members, and work retail schedules including nights/weekends/holidays.
CRM
2mo
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SCE Deal Lead, Strategic Customer Engagements Public Sector
Boston or Austin or Seattle or Arlington or Atlanta or New York or Herndon or Chicago or San Francisco or Dallas
$170k-$253k/yr OnsiteFull Time
12+ YOE12+ years leading or supporting cross-functional deal teams on strategic, large, complex cloud/software deals; experience negotiating with C-level and multiple stakeholders; Bachelor's in Business/Economics/Technology/Finance or equivalent.
AWS
1mo
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Shift Lead
Waltham, Massachusetts, United States
$18-$21/hr OnsitePart Time
1+ YOE1+ Mgmt1+ year prior leadership or retail key-holder experience; fluent English; responsible for opening/closing, cash handling, inventory accuracy, customer service, and coaching team members. PTCB or pharmacy license preferred.
5d
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Work From Home - Client Support Manager
Londonderry, New Hampshire, United States
RemoteRemote
Customer service dedication, strong communication and interpersonal skills, ability to lead teams, and interest in professional growth and development.
Zoom
1w
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Sales Lead
Boston, Massachusetts, United States
$85k-$90k/yr OnsiteFull Time
3+ YOERequires a high school diploma, 3–5 years in inside sales, sales support, project coordination, or customer service, strong customer and project management skills, and proficiency with Microsoft Office and business software.
ERP, CRM, Point-of-Sale, BisTrack, Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word
1d
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Clinic Lead-Valid Driver's license required-will train
Nashua or United States
FieldFull Time
Must perform clinic team roles, lead field staff, handle animals, operate company vehicles, lift up to 40 pounds, communicate effectively, resolve difficult situations, and provide customer service and sales support.
4d
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Lead, Part Time - Burlington Mall - MA
Burlington, Massachusetts, United States
$16-$20/hr OnsitePart Time
Retail leadership support, customer engagement, selling behavior role modeling, technology use, flexible scheduling, continuous improvement, and ability to lift up to 30 pounds.
3w
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RTSM Study Project Lead - Level 1
Wellesley or United States
RemoteFull Time
3+ YOE3+ years software application support experience in clinical trial support or equivalent; skills in customer service, troubleshooting, issue management, and problem resolution; bachelor's degree or relevant experience.
Prancer RTSM, JIRA, Natural language processing (NLP)
5d
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Shortage Control Lead - Full-Time
Westborough, Massachusetts, United States
$16/hr OnsiteFull Time
Experience in shortage reduction, theft and fraud prevention, store audits, associate training, inventory support, customer engagement, and managing stressful situations; flexible availability required.
point of sale
1mo
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Team Lead
Peabody, Massachusetts, United States
$19-$33/hr OnsitePart Time
Retail optical team lead role in-store; supports customer service, sales, and store operations; supervisory duties implied.
5d
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Director of Global Customer Operations & Fulfillment
Waltham, Massachusetts, United States
$195k-$255k/yr OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years leading technical support, field service, depot, or customer logistics operations; global 3PL/4PL experience; Salesforce and JIRA fluency; technical team leadership; and a relevant bachelor's degree or equivalent background.
JIRA, Salesforce, Salesforce Service Cloud, CRM, Mean Time to Resolve (MTTR), First-Contact Resolution (FCR), Customer Effort Score (CES), 3PL, 4PL, RMA, FRU, TAT, FSE, TSE
2w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
2mo
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Full-Time Guest Experience Lead | Derby St
Hingham, Massachusetts, United States
$24-$28/hr OnsiteFull Time
1+ YOE1 year retail or customer experience, some leadership/mentoring experience, legally authorized to work, reliable transportation, availability for varied shifts including weekends and holidays, ability to open/close and support store operations.
1w
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FT Produce Lead (539606)
Lowell, Massachusetts, United States
OnsiteFull Time
Oversee daily produce department operations, support local sourcing and sustainability efforts, and ensure high-quality fresh food merchandising.
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