83 customer support lead jobs at 55 companies in Dundalk, MD
2mo
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Lead Support Engineer, Amazon LEO Enterprise Customer Support
Arlington, Virginia, United States
$121k-$164k/yr OnsiteFull Time
Lead-level satellite communications support engineer with strong networking, troubleshooting, and on-call readiness.
Cisco IOS, IOS-XE, IOS-XR, Juniper, Arista, Viptela, VMware VeloCloud, Versa Networks, SDN, CSO/SDWAN, Python, Ansible, Terraform, AWS, VPC, Direct Connect, Transit Gateway, REST APIs
4w
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PT Customer Lead (540126)
Hanover, Pennsylvania, United States
OnsitePart Time
Provide customer service and support in retail store operations; may lead customer-facing activities.
5d
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Customer Support Manager
Washington, District of Columbia, United States
$110k-$160k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree required; 10+ years in IT support or customer service operations, including 5+ years leading multiple teams. Requires IT service management, technical leadership, metrics, budgeting, and vendor management experience.
ITIL, ServiceNow, Jira Service Management, Zoom, Teams Rooms, Extron, Microsoft Servers, Linux Servers, Networking, Virtualization, Storage, Microsoft 365 Services, Databases, AWS, Azure
3mo
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Support Lead Part Time
Prince Frederick, Maryland, United States
$16/hr OnsitePart Time
1+ YOEHigh school diploma or equivalent; college experience preferred; minimum 1 year of management experience; strong communication and multitasking skills.
1w
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Lead Customer Service and Tech Support
Santa Rita or Chantilly or Huntsville or Lanham or United States
$65k-$85k/yr OnsiteFull Time
Requires active Secret clearance, CompTIA Security+, bachelor's degree or equivalent, 5+ years of IT experience, and 1–2 years supervising, leading, or handling Tier 3 escalations.
Learning Management System
2w
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Stakeholder Support Services Team Lead
Washington, District of Columbia, United States
$54k-$63k/yr HybridFull Time
3+ YOERequires 3+ years in customer service, stakeholder support, or contact centers; people leadership, coaching, escalations, metrics analysis, communication, and Microsoft Office proficiency. Bachelor's degree preferred.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1mo
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PLM Support Lead
Mclean or Richmond
$82k-$193k/yr HybridFull Time
7+ YOE7+ years supporting ENOVIA/3DEXPERIENCE, PLM configuration and customization, integrations with SAP/Salesforce/BIOVIA, programming in Java/JavaScript/SQL/Tcl, Git and Azure DevOps experience, strong stakeholder and troubleshooting skills.
ENOVIA/3DEXPERIENCE, SAP, BIOVIA, Salesforce, APIs, SOAP, XML, Java, JavaScript, SQL, Tcl, Git, Azure DevOps
3mo
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Studio Lead
Tysons, Virginia, United States
OnsitePart Time
Part-time Studio Lead responsible for front desk service, sales, and customer support; requires morning/evening/weekend shifts.
AXLE CRM, Retail POS, Phone, Email
4d
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Location Support Center Lead
McLean, Virginia, United States
$120k-$200k/yr OnsiteFull Time
7+ YOERequires active TS/SCI with Polygraph and 7+ years of customer operational experience, plus a high school diploma, associate degree, or bachelor's degree. Requires technical team leadership and IT operations expertise.
ITIL, CAT5, VoIP
3mo
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Shift Lead
Burtonsville, Maryland, United States
OnsiteFull Time
Shift Lead at a Taco Bell franchise, supports RGM, runs shifts, ensures safety and quality, guides Team Members.
3w
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Lead Customer Service Tax Specialist
Washington, District of Columbia, United States
$75k-$97k/yr OnsiteFull Time
2+ YOETwo years of specialized customer service experience, including tax discrepancy resolution, financial transaction review, technical support, staff guidance or training, Microsoft Office proficiency, and strong written and verbal communication.
Microsoft Office
1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
3d
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Operations Support Center Lead
Annapolis Junction, Maryland, United States
OnsiteFull Time
10+ YOE5+ MgmtActive Secret clearance and U.S. citizenship required. Requires 10+ years in operations support, helpdesk, call center, or customer service, including 5+ years managing teams, plus ticketing-system experience.
Remedy v20.02, ServiceNow
1mo
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Shift Lead
Vienna, Virginia, United States
OnsiteFull Time
Provide operational support during shifts, direct team tasks, ensure safety and customer service, perform physical maintenance, and follow company procedures.
Microsoft Excel
1mo
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AOUSC - Cyber Exercises Support Lead
Washington, District of Columbia, United States
HybridFull Time
3+ YOEActive Public Trust clearance, BS in Computer Science/IT or related, 3+ years incident response and planning experience supporting federal customers, and 3+ years developing and facilitating live trainings.
2mo
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Lead Customer Engineer - Power Solutions
Yocumtown, Pennsylvania, United States
OnsiteFull Time
2+ YOEBachelor's in mechanical or related field, 2+ years technical support experience in the connector industry; proficiency with Creo and Windchill/3D modeling and PDM; knowledge of server/storage/data center architectures and industry specs preferred; strong communication.
Windchill, Creo, Microsoft Office
2w
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Work From Home - Client Support Manager
Arlington, Virginia, United States
RemoteFull Time
Requires strong communication and interpersonal skills, customer service dedication, and the ability to lead and inspire teams; mentorship and professional growth are offered.
Zoom
3mo
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Key Lead - Westfield Montgomery, Abercrombie & Fitch
Bethesda, Maryland, United States
$21/hr OnsitePart Time
1+ YOEPart-time retail supervisor support; 1 year of retail experience preferred; high school diploma or GED preferred; strong customer focus and leadership potential.
1mo
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Shift Lead
Bowie, Maryland, United States
OnsiteFull Time
Provide operational support during shifts, direct team workflow, ensure safety and customer service; high school preferred, previous customer-facing or operational leadership preferred, background check required.
Microsoft Excel
6d
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Program Manager, Customer Care Support Center
Springfield or North America
$91k-$118k/yr OnsiteFull Time
8+ YOE5+ MgmtRequires U.S. citizenship, active Secret clearance, bachelor's degree or equivalent experience, 8+ years managing customer service operations, and 5+ years leading customer-facing support teams.
Microsoft Dynamics 365, Microsoft Power Platform, Microsoft 365
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