479 customer support manager jobs at 297 companies in Dundalk, MD
1mo
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Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
1w
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Federal Associate Customer Support Manager
Maryland or Virginia or Pennsylvania or Florida or Maryland or Washington
$60k-$70k/yr RemoteFull Time
3+ YOEAssociate degree or 3+ years in customer support, account management, sales, project management, public safety, technical services, or related fields; Google and Microsoft Office proficiency required.
Google, Microsoft Office, Google applications
2mo
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Customer Support Representative
Middle River, Maryland, United States
$18-$20/hr OnsiteFull Time
1+ YOEHigh school diploma/GED (AA preferred), 1+ years logistics/customer support experience, Excel and order-management system experience, strong communication, attention to detail, and occasional overtime availability.
Vision, Microsoft Excel, Microsoft Word, PowerPoint, Email, TMW
1mo
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Customer Support Lead
Vienna, Virginia, United States
$80k-$95k/yr HybridFull Time
SteerBridge: Provides technology and digital transformation services for government agencies.
3+ YOE1+ MgmtBachelor's or equivalent experience; 3–5+ years customer service in banking/financial services; 1–3 years supervisory experience; CRM (Salesforce/Zendesk/Genesys) and Microsoft Office proficiency; strong communication and compliance knowledge.
Salesforce, Zendesk, Genesys, IVR, Microsoft Office
1mo
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
2w
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Export Customer Support
Chestertown, Maryland, United States
$18-$23/hr OnsiteFull Time
High school diploma or equivalent, customer service orientation, strong written communication, attention to detail, organization, problem-solving, computer proficiency, and ability to manage competing priorities.
Microsoft Office, Google Workspace
3w
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Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
5d
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Project Support/Customer Service Manager - VAXCOM
Springfield, Virginia, United States
$104k-$181k/yr OnsiteFull Time, Temporary
Four-year degree with 12 years' related experience, or 16 years without a degree; 5 years' customer service experience; classified-environment experience; driver's license; active TS/SCI clearance with polygraph.
Microsoft Office
2w
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Customer Support/Quality Manager
Hunt Valley, Maryland, United States
OnsiteFull Time
Bachelor's degree in process engineering, business, or related field; BRCGS, ISO, or FSC/SFI quality experience; advanced Microsoft Excel; strong communication, organization, leadership, math, and statistical skills.
BRCGS, Microsoft Excel, ISO, FSC, SFI
1mo
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Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
2w
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Scaled Customer Success Manager
Atlanta or Richmond or Washington
RemoteFull Time
3+ YOE3+ years in customer success/support/account management in B2B SaaS, strong written communication, analytic skills, experience managing large portfolios preferred.
3d
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Customer Experience Manager
Somerville or Reston
$60k-$68k/yr HybridFull Time
1+ YOEBachelor's degree in a relevant field and 1+ year in customer support or customer-facing work. Requires strong communication, problem-solving, relationship-building, cross-functional collaboration, and customer-centric skills.
CRM, email, Salesforce, GetFeedback, API, Elasticsearch, Python
3mo
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Customer and Support Services Manager - Department of Public Works (DPW)
Falls Church, Virginia, United States
$75k-$95k/yr HybridFull Time
High school graduation with business or office technology coursework and clerical experience; strong customer service, organizational, communication, math, accounting, and computer skills required.
Microsoft Office Suite, Microsoft Excel, Customer Relationship Management (CRM), Tyler Technologies EERP (MUNIS)
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Director of Customer Support
Washington or United States
$140k/yr RemoteFull Time
7+ YOE7+ years in cyber intelligence or defense with leadership; strong Linux (CentOS/Red Hat/Rocky), PostgreSQL, networking and application troubleshooting, SIEM/SOAR/ITSM knowledge, BA/BS or equivalent.
CentOS, Red Hat, Rocky, PostgreSQL, SIEM, SOAR, ITSM, IDS/IPS, Firewall, EDR, S3, EC2, Cognito, Route 53, IAM, Bash, Java, Python
1mo
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Customer Success Manager - State & Local
Connecticut or Maine or Massachusetts or New Hampshire or New York or Pennsylvania or Rhode Island or Vermont or West Virginia or Florida or North Carolina or South Carolina or Washington
$100k-$115k/yr RemoteFull Time
8+ YOE8+ years enterprise SaaS customer success/account management supporting public sector, CRM experience (SFDC, Hubspot), product support, US travel ability, strong communication and relationship skills, bachelor’s degree or equivalent.
SFDC, Hubspot
1mo
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Senior IT Customer Support
Alexandria or Chandler or Nellis Air Force Base or Aberdeen or Niceville
$110k-$135k/yr OnsiteFull Time
5+ YOEMust hold active U.S. DoD Secret clearance, 5+ years helpdesk/service desk experience, ability to lift 25 lbs, experience with remote diagnostics, AD IAM, ticket queue management, and strong written/verbal communication.
Windows 11, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams, Jira Service Management, ServiceNow, Microsoft Deployment Toolkit, Windows Deployment Services, Active Directory, PowerShell
1mo
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Customer Success Manager (Public Sector)
Baltimore, Maryland, United States
RemoteFull Time
3+ YOE3+ years in customer success or related customer-facing role supporting SaaS/public sector customers; experience with SaaS implementation, analytics, and stakeholder communication; willingness to travel.
API
2d
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Temporary HR Customer Support Specialist
Washington or Maryland or Virginia
$30/hr HybridFull Time, Temporary
1+ YOEHigh school diploma or equivalent, 1–3 years of relevant experience, Microsoft Office proficiency, excellent oral and written communication, and ability to complete I-9 training; HR experience preferred.
ServiceNow, Workday, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
2w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
2w
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Principal Research Associate Implementation & Customer Support
Bethesda, Maryland, United States
$120k-$144k/yr HybridFull Time
5+ YOEMaster's+8yrs or PhD+5yrs experience,10yrs contract work with CMS,6yrs helpdesk/customer support,experience with CMMI model implementation and participant management,strong communication and QA skills.
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