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21 customer support lead jobs at 16 companies in New Mexico

1mo
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Contact Center Customer Support Specialist III - Team Lead
Albuquerque, New Mexico, United States
$65k-$75k/yr OnsiteFull Time
Koniag Professional Services
Koniag Professional Services: Alaska Native-owned contractor providing security, consulting, facilities operations, and maintenance support to civilian and defense agencies.
5+ YOEU.S. citizen able to obtain Public Trust, high school diploma, 5+ years contact center/customer service experience, leadership/mentoring experience, proficiency with Microsoft Office and enterprise ticketing/CRM, HDI-CSA and ITIL v4 required after hire.
Microsoft Windows, Microsoft Office, ServiceNow San Diego/Utah, ServiceNow Yokohama, NICE CXone, inContact, Microsoft Dynamics 365, Salesforce
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1mo
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Software Support Team Lead
United States or Arkansas or Arizona or Florida or Georgia or Iowa or Idaho or Indiana or Kansas or Kentucky or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Mexico or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Wisconsin or West Virginia
RemoteFull Time
Toyota Automated Logistics
Toyota Automated Logistics: Toyota Automated Logistics is a Toyota Industries-controlled warehouse-automation integrator serving manufacturers, distributors, and warehouse operators worldwide.
Bachelor's preferred (CS/IS), Microsoft Office/Project, Microsoft SQL/SQL Server and Oracle experience, back-end troubleshooting, leadership and customer service experience, eligible to work in the US.
Microsoft Office, Microsoft Project, SQL Server, Oracle, Microsoft SQL, Crystal Management, SQL Server Reporting Services (SSRS), Exacta
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2mo
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Support lead part-time
Albuquerque, New Mexico, United States
$14/hr OnsitePart Time
Five Below
Five BelowNASDAQ: FIVE: Extreme-value specialty retailer for teens and tweens.
1+ MgmtHigh school diploma or equivalent, 1+ year management experience, cash handling and customer service skills, ability to lift up to 25 lbs, ascend ladders, and work a flexible schedule including nights and weekends.
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3mo
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Customer Retention Manager
Farmington, New Mexico, United States
$22/hr OnsiteFull Time
Arona Home Essentials
Arona Home Essentials: Private U.S. rent-to-own retailer serving households with furniture, appliances, electronics, mattresses, and tires through 50+ stores.
Manage customer retention, lease renewals, and payments; lead store support; ensure compliant operations; bilingual a plus; must be 18+, able to lift 50 lbs; pass background checks.
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2mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
Gainsight
Gainsight: Private SaaS providing customer success, product experience, community, and customer education software to businesses.
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
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3w
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Lead Patient Support - PresNow Urgent and ER Paseo
Albuquerque, New Mexico, United States
$18-$30/hr OnsiteFull Time
Presbyterian Healthcare Services
Presbyterian Healthcare Services: Improving the health of patients, members, and communities.
2+ YOEHigh school or equivalent, 2+ years healthcare experience in ambulatory or hospital setting, EPIC proficiency (85% pass), familiarity with ICD10/CPT/medical terminology, strong communication and keyboarding skills.
EPIC, EMR/EHR, Microsoft Office
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2mo
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Sr. Field Support Supervisor
Rio Rancho or Milpitas
OnsiteFull Time
KLA Corporation
KLA CorporationNASDAQ: KLAC: Global leader in process control and yield management solutions.
2+ MgmtBachelor's degree (or equivalent) and 2+ years leading/supervising a technical team; experience in customer/field service, CRM, process analysis, RMA handling, and personnel development.
CRM
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2w
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LEAD IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)-DIRECT HIRE AUTHORITY
Edwards AFB or Eglin AFB or Holloman AFB or Nellis AFB or Arnold AFB or Hill AFB
$41k-$97k/yr OnsiteFull Time
Air Force Materiel Command
Air Force Materiel Command: U.S. Air Force major command that develops, acquires, tests, and sustains warfighting capabilities for Airmen.
1+ YOEOne year of specialized IT experience at the NH-01 or GS-04 equivalent level, including network systems, customer support, problem solving, teamwork, systems development, and technical competence.
Local Area Network (LAN), Wide Area Network (WAN)
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2w
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LEAD IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)-DIRECT HIRE AUTHORITY
Edwards AFB or Eglin AFB or Holloman AFB or Nellis AFB or Arnold AFB or Hill AFB
$41k-$97k/yr OnsiteFull Time
Air Force Materiel Command
Air Force Materiel Command: U.S. Air Force major command that develops, acquires, tests, and sustains warfighting capabilities for Airmen.
1+ YOEOne year of specialized IT experience equivalent to NH-01 or GS-04, including network support, systems software, software development life cycles, problem solving, customer service, and team leadership.
LAN, WAN, FSS.NET, system software
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2mo
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Sr. Field Support Supervisor
Rio Rancho, New Mexico, United States
$76k-$130k/yr OnsiteFull Time
KLA Corporation
KLA CorporationNASDAQ: KLAC: Global leader in process control and yield management solutions.
2+ MgmtSupervisory experience leading technical teams, customer service/CRM, RMA and warranty processes, process analysis and training; Bachelor's degree with 2+ years supervisory experience or equivalent combination of education and experience.
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3w
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Office Assistant Lead - Neurology
Santa Fe, New Mexico, United States
OnsiteFull Time
CHRISTUS St. Vincent Regional Medical Center
CHRISTUS St. Vincent Regional Medical Center: Private nonprofit hospital and outpatient healthcare provider serving northern New Mexi through comprehensive specialty and emergency care.
1+ YOEHigh school diploma,1–3 years medical or general office experience,proficiency with computers and Microsoft Excel,knowledge of health insurance and managed care,customer service and organizational skills.
Microsoft Excel
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2w
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Lead Solutions Architect
Albuquerque or Kirtland Air Force Base
$146k-$234k/yr OnsiteFull Time
Peraton
Peraton: Provider of mission-critical national security technologies and services.
12+ YOERequires Top Secret clearance with SCI eligibility, relevant degree or equivalent experience, 12+ years of experience, enterprise or cloud architecture, systems integration, Government customer support, and an architecture or cloud certification.
AWS Certified Solutions Architect, Microsoft Azure, Microsoft Certified: Azure Solutions Architect Expert, DevSecOps, Zero Trust Architecture, Risk Management Framework (RMF), Model-Based Systems Engineering (MBSE)
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1mo
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Shift Leader
Albuquerque or Santa Fe or Salem or Eugene or Portland or Washington or Newberg
$15-$20/hr OnsiteFull Time
Wiles' Wings, Inc.
Wiles' Wings, Inc.: Independent operator of Wingstop restaurant franchises.
Leading and training team members, directing daily restaurant operations, supporting customer service and quality assurance under GM direction.
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3w
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Store Manager
Albuquerque, New Mexico, United States
OnsiteFull Time
GNC
GNC: Global retailer of health and wellness nutritional products.
Leads retail operations, coaches and manages store associates, achieves sales goals, handles cash and inventory, and supports customer service and merchandising.
Microsoft Excel
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2w
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Shift Leader
Los Lunas, New Mexico, United States
OnsiteFull Time
Wiles' Restaurants, Inc.
Wiles' Restaurants, Inc.: An independently owned Carl’s Jr. and Wingstop franchisee operating fast-food restaurants.
Ability to manage daily restaurant operations, direct and train crew members, support customer service, profitability, quality assurance, and lead employee performance.
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1mo
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Shift Leader
Clovis, New Mexico, United States
$12-$15/hr OnsiteFull Time
Pizza Hut
Pizza Hut: Global pizza restaurant chain and food service provider.
Lead and supervise shift operations, train team members, provide customer service, and support store performance; must be at least 18 and willing to complete training.
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2mo
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Retail Service Specialist
Albuquerque, New Mexico, United States
OnsiteFull Time
O'Reilly Auto Parts
O'Reilly Auto PartsNASDAQ: ORLY: Major retailer of automotive aftermarket parts and accessories.
Provide customer service and sales support, lead store team members, perform opening/closing duties, obtain RSS certification; retail/auto parts experience, ASE, and bilingual ability are desired.
Zipline, Image Maker
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6d
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Manager, Warranty
Atrisco Vista, New Mexico, United States
OnsiteFull Time
Array Technologies
Array TechnologiesNasdaq Global Market: ARRY: Public U.S. manufacturer of utility-scale solar trackers, fixed-tilt systems, software, foundations, and field services for solar developers.
5+ YOE2+ MgmtBachelor’s degree and 5+ years in warranty, field service, technical support, or customer success, including 2+ years leading technical teams. Requires escalation management, mechanical systems knowledge, analytical skills, and CRM/ERP experience.
Salesforce, SAP, Microsoft Office Suite, Microsoft Excel, Microsoft PowerPoint, Power BI
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