107 customer support lead jobs at 70 companies in Niles, IL
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Customer Support Lead
Griffith, Indiana, United States
$24/hr OnsiteFull Time
3+ YOE2+ Mgmt2+ years supervising and 3+ years customer support experience; strong communication, de-escalation, coaching skills; experience with Google Workspace and support platforms.
Google Workspace, Shopify, Gorgias, ShipStation, AfterShip Returns, Agorapulse
1w
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Team Lead, Customer Support
Chicago, Illinois, United States
$93k-$96k/yr HybridFull Time
Customer support experience in software, proven team leadership or coaching, strong troubleshooting and case management skills, cross-functional collaboration, and familiarity with healthcare technology or enterprise software.
AI tools, automation workflows, standard operating procedures
1mo
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
3w
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Technical Customer Support Lead
Addison, Illinois, United States
$98k-$108k/yr OnsiteFull Time
3+ YOEBachelor's degree or equivalent, 3+ years technical customer support or field service experience, mechanical aptitude, troubleshooting skills, service coordination, CRM and Microsoft Office proficiency, willingness to travel up to 20%.
Microsoft Office, Microsoft Dynamics, Salesforce, CRM, ERP
3mo
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Manager, Customer Support
Chicago, Illinois, United States
$109k-$130k/yr HybridFull Time
4+ YOE3+ Mgmt4+ years in customer support with 3+ years leading a team; strong communication; data-driven; experience with SaaS; remote/global collaboration.
2mo
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Support Engagement Lead
San Francisco or New York City or Austin or Chicago or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
3+ YOEBachelor's degree (or equivalent), 3+ years client-facing SaaS experience (2+ years technical support, 1+ years account management), strong communication, analytical skills, experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, Kibana, Datadog, Swift, Java, Kotlin, HTML, CSS, JavaScript, Ruby
4w
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Support Lead PT
Bloomingdale, Illinois, United States
$16/hr OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma or equivalent; minimum 1 year management experience; strong communication, multitasking, and customer service skills; ability to lift up to 25 lbs and work flexible schedules.
3mo
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Lead Administrative Support Specialist
Addison, Illinois, United States
OnsiteFull Time
Associates degree or equivalent; multi-site operations; proficient MS Office; strong organizational, communication, and customer service skills; ability to travel; 15 hours PD annually.
Microsoft Office Suite
1mo
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Customer Support Center Team Lead - Darien
Darien, Illinois, United States
$47k-$70k/yr HybridFull Time
2+ YOE2+ years sales/service experience in banking or call center; high school diploma; call monitoring acceptance; strong phone, sales, computer, and interpersonal skills.
Jack Henry
3d
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Customer Success Team Lead (5pm-1am CT)
Chicago, Illinois, United States
$29/hr OnsiteFull Time
Requires 5+ years in customer service, technical support, or helpdesk work, preferably healthcare; English proficiency; Zendesk experience; troubleshooting and team-coordination skills. Bachelor's preferred; ACRP certification a plus.
Zendesk, Google Suite, CRM, Quality Management System (QMS), Electronic Data Capture (EDC), Interactive Voice Response System (IVRS)
3mo
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Studio Lead
Gold Coast, Illinois, United States
OnsitePart Time
Part-time Studio Lead responsible for client service, front desk duties, sales, and supporting instructors.
1mo
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Experience Lead
Lombard, Illinois, United States
$17-$20/hr OnsiteFull Time
Lead shifts, coach team members, maintain retail merchandising and club operations, support member experience and facility maintenance.
1mo
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Team Lead – Sparkle Express Car Wash (Elgin, IL)
Elgin, Illinois, United States
$17-$18/hr OnsiteFull Time
Lead shift operations, coach and support team members, ensure cleanliness and safety, handle customer interactions, support hiring and training; supervisory experience a plus.
1mo
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Loan Application Support Team Lead (Hybrid)
Chicago, Illinois, United States
$21-$23/hr HybridFull Time
3+ YOE3+ years contact center experience, lending or loan operations experience, strong leadership and problem-solving, and data analysis to inform decisions.
2mo
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SCE Deal Lead, Strategic Customer Engagements Public Sector
Boston or Austin or Seattle or Arlington or Atlanta or New York or Herndon or Chicago or San Francisco or Dallas
$170k-$253k/yr OnsiteFull Time
12+ YOE12+ years leading or supporting cross-functional deal teams on strategic, large, complex cloud/software deals; experience negotiating with C-level and multiple stakeholders; Bachelor's in Business/Economics/Technology/Finance or equivalent.
AWS
2mo
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Customer Experience Truck Fleet Advocate
Aurora, Illinois, United States
$60k-$75k/yr OnsiteFull Time
8+ YOE8+ years in sales, product support, or technical knowledge; 1+ years as a technical support lead.
2w
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Work From Home - Client Support Manager
Naperville, Illinois, United States
RemoteFull Time
Customer service dedication, strong communication and interpersonal skills, ability to lead and inspire teams, and interest in professional growth.
Zoom
3mo
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Lead IT Engineer
Chicago, Illinois, United States
$98k-$103k/yr OnsiteFull Time
12+ YOEMaster’s degree in Computing Engineering; 12+ months in IT support/lead roles; experience with ITIL4, WMS, ERP; ability to travel to US customer sites.
ERP, WMS, ITIL4, IT platforms
1w
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Head of Customer Solution Center
Lisle, Illinois, United States
HybridFull Time
5+ YOE7+ MgmtBachelor's degree or equivalent experience; 5+ years in utilities with water metering and AMI expertise; 7+ years leading technical customer support or service teams; strong communication, training, presentation, and software skills.
AMI
4d
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AP Team Lead
New Lenox, Illinois, United States
$21-$34/hr OnsiteFull Time
Leads asset protection activities in a retail store while supporting customers and associates in a fast-paced environment.
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