19 customer support lead jobs at 14 companies in Northampton, MA
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Support Lead Part Time
Vernon, Connecticut, United States
$17/hr OnsitePart Time
1+ YOEHigh school diploma, 1+ year management experience, strong communication, multitasking, ability to lift up to 25 lbs, flexible schedule including nights and weekends, must be 18+.
cash register, Zendesk
1mo
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Customer Service Team Lead
Gilsum, New Hampshire, United States
$22-$27/hr OnsiteFull Time
3+ YOE3-5 years customer service experience, experience in sales-support and order processing, supervisory or informal leadership experience preferred, strong communication and computer skills, ability to multitask and work cross-functionally.
Microsoft Office, Microsoft Outlook, SYSPRO ERP, Gorgias, Zendesk
1mo
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Customer Experience Lead - Full Time
Manchester, Connecticut, United States
$18/hr OnsiteFull Time
Deliver excellent customer service, lead and coach associates, support front-end operations, strong communication and problem-solving; 1+ year retail experience preferred; flexible to work nights/weekends/holidays.
3w
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Support Lead Part Time
Sturbridge, Massachusetts, United States
$16/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year management experience, strong communication, multitasking, ability to lift ~25 lbs, flexible availability including evenings and weekends.
1mo
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PT Customer Service Leader (537069)
Brattleboro, Vermont, United States
OnsitePart Time
Provide customer service and support retail operations in a supermarket environment; lead customer-facing team activities and resolve customer issues.
1mo
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Customer Success Manager
Plainville, Connecticut, United States
OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, coaching, KPI-driven problem solving, CRM/ERP familiarity; Salesforce and Oracle (JDE) preferred.
Salesforce, Oracle (JDE), CRM, ERP, case management, reporting, automation, digital tools
1mo
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Customer Success Manager
Plainville, Connecticut, United States
$101k-$187k/yr OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred.
Salesforce, CRM, ERP, Oracle (JDE)
1mo
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
1mo
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PT Seafood Lead (537310)
Keene, New Hampshire, United States
OnsitePart Time
Work in the supermarket seafood department supporting retail operations, customer service, and local/sustainable sourcing goals.
1mo
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Patient Access Representative Lead - Cancer Care Center/FT/40 hours
Bristol, Connecticut, United States
OnsiteFull Time
Clerical experience in healthcare preferred; strong customer service, medical terminology, typing and data entry skills; ability to lift up to 50 lbs and assist patients; high school graduate.
Patient Information System
2mo
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Service Clerk
Palmer, Massachusetts, United States
$17-$20/hr OnsiteFull Time
Greeting customers, handling service leads and advisory overflow, supporting service retention and pace program, completing service reports, and participating in GM training.
2mo
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Service Clerk
Palmer, Massachusetts, United States
$17-$20/hr OnsiteFull Time
Greeting customers, handling service leads and advisor overflow, completing service reports, participating in GM training, and supporting service retention and pace programs.
2w
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Lead Application Engineer, Flexible Packaging
United States or Rocky Hill or Elgin or Madison Heights or Bridgewater or Mentor
$105k-$125k/yr HybridFull Time
5+ YOEBachelor's degree in a relevant engineering or science field, 5–10+ years of technical or application experience, coatings and flexible packaging expertise, troubleshooting ability, customer support skills, and willingness to travel up to 60%.
gravure, slot die, roll coating, rod coating, Mayer rod, reverse roll, pilot coater, laminator/coater
6d
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Health & Beauty TL
Lunenburg, Massachusetts, United States
$21-$34/hr OnsiteFull Time
Customer-focused retail associate responsible for merchandising health and beauty products, stocking displays, maintaining product quality, and supporting customers.
2mo
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Mass Posting - Shift Supervisor
Hadley, Massachusetts, United States
OnsitePart Time
Lead on-duty shifts, provide outstanding member service, operate Rock Gym Pro, support desk staff, ensure facility safety and cleanliness, and be available nights, weekends, early mornings and some holidays.
Rock Gym Pro (RGP), Google Suite
1mo
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Compressed Air System Applications Engineer – Systems Design
West Hartford or Merrimack
$90k/yr FieldFull Time
Support outside sales by qualifying leads, analyzing compressor-room and plant data, developing energy-efficiency measures, and producing customer-ready presentations.
Microsoft Excel, Microsoft PowerPoint, CADD, CRM
1mo
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Retail Service Specialist
Greenfield, Massachusetts, United States
$15-$20/hr OnsiteFull Time
Provide customer service and sales support, lead store team, perform opening/closing and cash procedures; strong communication; RSS and ASE certifications desired; retail or automotive experience preferred.
Zipline, Image Maker
2mo
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Retail Service Specialist
Bennington, Vermont, United States
$14-$20/hr OnsiteFull Time
Provide customer service and sales support, lead store team members, perform opening/closing and shift management duties, obtain RSS certification; strong communication skills required; retail/auto parts experience and ASE desired.
Zipline, Image Maker
2mo
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Assistant Service Manager - Worcester, MA
Worcester, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ MgmtManage service location operations, ensure safety and procedural compliance, lead and train technicians, dispatch work orders, and support customer engagement. Requires 2 years related automotive service management experience and relevant certifications (ASE C1 required).
LMS, MPI
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