168 customer experience lead jobs at 96 companies in Northampton, MA
2d
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Customer Experience Lead - Full Time
Pittsfield, Massachusetts, United States
$16/hr OnsitePart Time
1+ YOECustomer service mindset, leadership and coaching ability, strong communication and problem-solving skills, organization, flexibility for nights, weekends, and holidays; 1+ years of retail experience preferred.
1mo
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Lead Customer Experience Specialist Full-Time
Berlin, Connecticut, United States
$18/hr OnsiteFull Time
Friendly, customer-focused service; ability to process transactions, handle garments, lift up to 30 lbs, multitask in a fast-paced environment; willingness to learn.
4d
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Guest Experience Lead | Westfarms Mall
Farmington, Connecticut, United States
$23-$26/hr OnsiteFull Time
1+ YOERequires 1 year of retail or customer experience, plus experience leading, mentoring, or delegating with others. Must be legally authorized to work and have reliable transportation. High school education is preferred.
1mo
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Customer Service Team Lead
Gilsum, New Hampshire, United States
$22-$27/hr OnsiteFull Time
3+ YOE3-5 years customer service experience, experience in sales-support and order processing, supervisory or informal leadership experience preferred, strong communication and computer skills, ability to multitask and work cross-functionally.
Microsoft Office, Microsoft Outlook, SYSPRO ERP, Gorgias, Zendesk
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
1mo
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
1w
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Team Lead
Oakbrook Terrace or Bloomfield or Hartford or Chicago
OnsiteFull Time
3+ YOERequires a high school diploma or equivalent and 3–5 years in customer service, retention, business development, or account management. Microsoft Office experience required; Siebel and database experience is a plus.
Microsoft Office, Microsoft Excel, Microsoft Outlook, Microsoft Word, Siebel
3mo
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Lead Cashier
Holyoke, Massachusetts, United States
$17-$25/hr OnsiteAll Commitments Available
2+ YOE2 years of relevant work experience or equivalent combination; strong customer service and sales skills; ability to delegate, multi-task, and problem-solve.
Point of Sale system, Apple devices
1mo
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Shift Lead
Farmington, Connecticut, United States
OnsitePart Time
Minimum 1 year retail or customer-facing experience, strong interpersonal and communication skills, reliable and flexible scheduling, attention to detail, ability to lift 15-40 lbs.
1mo
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#15 Customer Service TL-GT.Barrington
Great Barrington, Massachusetts, United States
OnsiteFull Time
3+ YOESupervise front end and customer service operations, train and schedule associates, enforce policies, manage cash controls and meet financial goals; high school diploma and 3+ years related experience required.
FDS, X-CPS, CBT, Mainframe, Registers, Banking equipment, Floor Machine
1mo
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Customer Success Manager
Plainville, Connecticut, United States
OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, coaching, KPI-driven problem solving, CRM/ERP familiarity; Salesforce and Oracle (JDE) preferred.
Salesforce, Oracle (JDE), CRM, ERP, case management, reporting, automation, digital tools
1mo
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Customer Success Manager
Plainville, Connecticut, United States
$101k-$187k/yr OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred.
Salesforce, CRM, ERP, Oracle (JDE)
3mo
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Lead Instructor
Westborough, Massachusetts, United States
OnsiteFull Time
Lead instructor responsible for teaching classes, delivering great customer service, and maintaining a fun,Safe learning environment for children.
2w
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Shift Lead
Leominster, Massachusetts, United States
$17-$20/hr OnsiteFull Time
1+ YOEOne year of leadership, supervisory, or retail key-holder experience; fluent English; valid PTCB certification or pharmacy license where required by state.
PPL
3mo
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Key Lead - Holyoke Mall, Hollister
Holyoke or Massachusetts
$19/hr OnsitePart Time
1+ YOEPart-time retail lead with supervisory experience preferred; high school diploma preferred; strong customer focus and communication skills.
5d
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Store Team Lead - Northampton
Northampton, Massachusetts, United States
$18-$20/hr OnsiteFull Time
High school diploma or equivalent, previous retail experience, eighth-grade math skills, English proficiency, leadership and staff development skills, customer focus, and successful background checks.
3w
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Retail Operations Lead
Berlin, Connecticut, United States
$19-$31/hr OnsiteFull Time
2+ YOERequires 2+ years of retail supervisory experience, full-time flexibility including evenings, weekends, and holidays, computer proficiency, communication skills, composure, organization, and attention to detail.
POS
5d
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Guest Service Lead
Wethersfield, Connecticut, United States
$20-$22/hr OnsiteFull Time
1+ YOE1+ MgmtRequires 1+ year progressive management experience, leadership and guest service skills, flexible availability, basic POS, scheduling tools, and Microsoft Office proficiency; must be at least 21.
POS systems, scheduling tools, Microsoft Office Suite, inventory management systems
3w
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Support Lead Part Time
Vernon, Connecticut, United States
$17/hr OnsitePart Time
1+ YOEHigh school diploma, 1+ year management experience, strong communication, multitasking, ability to lift up to 25 lbs, flexible schedule including nights and weekends, must be 18+.
cash register, Zendesk
3mo
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Groomer Team Lead
Burlington or Plattsburg or Hampshire
$40k-$70k/yr OnsiteFull Time
2+ YOEPet groomer experience; grooming license; valid driver’s license with clean record; ability to lift up to 75 lbs; flexible schedule; weekend/holiday availability.
Grooming tools, Mobile grooming van
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