139 customer support manager jobs at 98 companies in Northampton, MA
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Technical Support Manager
West Hartford, Connecticut, United States
HybridFull Time
5+ YOE1+ MgmtBachelor's or equivalent experience; 5-7 years in the electrical industry in customer/technical support, engineering, or contracting; 1-3 years supervisory experience may be required; customer support, troubleshooting, and technical project management skills.
Salesforce
1d
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Customer Service Support Specialist
Worcester, Massachusetts, United States
$26-$30/hr OnsiteFull Time
3+ YOEAssociate degree in business, marketing, or related field; 3–5 years of customer service experience in manufacturing; Salesforce and ERP experience preferred; strong computer, multitasking, prioritization, and time-management skills.
Salesforce, QAD, Microsoft Office 365, ERP, MDM
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Customer Success Manager
Plainville, Connecticut, United States
OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, coaching, KPI-driven problem solving, CRM/ERP familiarity; Salesforce and Oracle (JDE) preferred.
Salesforce, Oracle (JDE), CRM, ERP, case management, reporting, automation, digital tools
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Customer Success Manager
Plainville, Connecticut, United States
$101k-$187k/yr OnsiteFull Time
7+ YOE7+ years in customer success or related B2B support leadership; experience leading teams, driving KPIs, problem solving, cross-functional influence; familiarity with CRM/ERP and reporting systems; bachelor's degree preferred.
Salesforce, CRM, ERP, Oracle (JDE)
1d
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Assistant Customer Service Manager
Sturbridge, Massachusetts, United States
$19-$25/hr OnsiteFull Time
Supports front-end operations, customer service, cash handling, scheduling, labor planning, associate development, compliance, reporting, and equipment troubleshooting in a fast-paced retail environment.
2w
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Customer Service & Sales Support Team Leader
South Windsor, Connecticut, United States
$90k-$95k/yr OnsiteFull Time
3+ YOERequires 3–5+ years of inside sales, customer service leadership, or sales operations experience in building products or distribution, plus a high school diploma, product knowledge, leadership, analytical, communication, and CRM/ERP proficiency.
Microsoft Office, Salesforce, SAP, Infor, Agility, ERP systems, CRM platforms
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Principal F135 Customer Support Engineer, Technical Data (Onsite)
East Hartford, Connecticut, United States
$87k-$165k/yr OnsiteFull Time
3+ YOEU.S. citizenship required. Bachelor's degree in related field; 5+ years experience (or 3+ with advanced degree). Knowledge of limits development, configuration management, technical data, and MS Office. 10% travel.
Microsoft Office
1w
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Customer Service Coordinator
Worcester, Massachusetts, United States
$23-$25/hr OnsiteFull Time
3+ YOEHigh school diploma or GED, 3+ years in customer support, strong communication and decision-making skills, attention to detail, data entry, deadline management, and Microsoft Office proficiency.
AS400 System, Microsoft Outlook, Microsoft Word, Microsoft Excel
2w
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Fueling Operations Support Manager - REMOTE
Austin or Albany or Annapolis or Atlanta or Augusta or Baton Rouge or Bismarck or Boise or Boston or Carson City or Charleston or Cheyenne or Columbia or Columbus or Concord or Denver or Des Moines or Dover or Frankfort or Hagåtña or Harrisburg or Hartford or Helena or Honolulu or Indianapolis or Jackson or Jefferson City or Juneau or Lansing or Lincoln or Little Rock or Madison or Montgomery or Montpelier or Nashville or Oklahoma City or Olympia or Phoenix or Pierre or Providence or Raleigh or Richmond or Sacramento or Saint Paul or Salem or Salt Lake City or San Juan or Santa Fe or Springfield or Charlotte Amalie or Tallahassee or Topeka or Trenton or Washington
$75k/yr RemoteFull Time
5+ YOERequires a high school diploma/GED, 5+ years in fuel systems, facility maintenance management, or environmental compliance, and 1–3 years of customer relationship experience.
Microsoft Office, Microsoft Excel, Automatic Tank Gage (ATG), Turbine Transfer Pumps (STP), Under Dispenser Containment (UDC)
2mo
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Customer Service Rep/Assistant Managers
Spencer, Massachusetts, United States
OnsitePart Time
Customer service, phone support, in-store duties; must be at least 16 years old; part-time role.
3w
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Support Lead Part Time
Sturbridge, Massachusetts, United States
$16/hr OnsitePart Time
1+ YOEHigh school diploma, minimum 1 year management experience, strong communication, multitasking, ability to lift ~25 lbs, flexible availability including evenings and weekends.
1mo
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Customer Service Lead starting at $20 hourly
Manchester, Connecticut, United States
$20/hr OnsiteFull Time
Provide friendly customer service, schedule deliveries, manage payments, resolve escalated issues, support team members, and work retail schedules including nights/weekends/holidays.
CRM
2w
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Membership Support Associate
Worcester or Worcester County or Westborough or Fitchburg or Leominster or Southbridge
$15/hr RemotePart Time
High school diploma or equivalent, strong customer service and communication skills, computer and web application proficiency, multitasking ability, and completion of YMCA Risk Manager Training before employment.
1mo
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PT Customer Service Leader (537069)
Brattleboro, Vermont, United States
OnsitePart Time
Provide customer service and support retail operations in a supermarket environment; lead customer-facing team activities and resolve customer issues.
3w
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Customer Experience Lead - Full Time
Manchester, Connecticut, United States
$18/hr OnsiteFull Time
Deliver excellent customer service, lead and coach associates, support front-end operations, strong communication and problem-solving; 1+ year retail experience preferred; flexible to work nights/weekends/holidays.
6d
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Customer Service Representative |West Boylston, MA
West Boylston, Massachusetts, United States
$20-$22/hr OnsiteFull Time
1+ YOEHigh school diploma required; 1+ years of customer service, call center, or account support preferred. Requires strong communication, problem-solving, detail, and high-volume workload management skills.
Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft Copilot, AS400, ERP
4d
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Client Services Support - Adult Outpatient Services
Pittsfield, Massachusetts, United States
$20-$20/hr OnsiteFull Time
1+ YOERequires a high school diploma or GED and reception or customer service experience. Preferred: office management coursework or certification, medical records experience, and bilingual skills.
1mo
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IT Support Specialist
Pittsfield, Massachusetts, United States
OnsiteFull Time
Provide frontline IT support, troubleshoot systems, perform maintenance, manage backups/patching, and occasionally travel to client sites; customer service and documentation skills required.
Windows, Active Directory, DNS, Microsoft 365, Group Policy, VMware, TCP/IP
3w
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Customer Service Team Lead
Gilsum, New Hampshire, United States
$22-$27/hr OnsiteFull Time
3+ YOE3-5 years customer service experience, experience in sales-support and order processing, supervisory or informal leadership experience preferred, strong communication and computer skills, ability to multitask and work cross-functionally.
Microsoft Office, Microsoft Outlook, SYSPRO ERP, Gorgias, Zendesk
2mo
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Customer Experience & Service Transformation Management Advisory Consultant
San Francisco or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Detroit or Nashville or Los Angeles or San Diego
$70k-$206k/yr OnsiteFull Time
4+ YOE4+ years management consulting experience in customer service/support, 3+ years with Cloud (SaaS) and customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), 1+ years with AI/GenAI, client-facing leadership, primary residence within 90 minutes of an Accenture office.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
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