47 customer support lead jobs at 34 companies in Providence, RI
1mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
2w
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Full Time Support Lead
Waterford, Connecticut, United States
$18/hr OnsiteFull Time
1+ YOESupervise store associates, provide excellent customer service, manage opening/closing, handle cash, and support merchandising; high school diploma and 1 year management experience required.
1mo
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOE4+ years in customer support with informal leadership experience; strong written/verbal English; familiarity with Microsoft Office and CRM; customer- and payment-focused with analytical skills and ability to work flexible schedule.
Zendesk, Google Workspace, Looker, CRM
4w
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Integrated Logistics Support Lead (ONSITE)
Marlborough, Massachusetts, United States
$87k-$165k/yr OnsiteFull Time
5+ YOEManage ILS team, lead proposal ILS content, apply ILS engineering concepts, provide design influence for supportability, and support customer interface; U.S. citizenship and active DoD Secret clearance required.
1mo
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Technical Support Specialist Team Lead
Waltham, Massachusetts, United States
$95k-$100k/yr HybridFull Time
5+ YOE5+ years customer/technical support experience, advanced troubleshooting, technical writing, CRM/ERP experience, leadership, ability to lift 75 lbs, bachelor\u0002s degree in related field preferred.
Salesforce, Microsoft Office, Microsoft Teams, Microsoft Outlook, ERP, CRM
2mo
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SCE Deal Lead, Strategic Customer Engagements Public Sector
Boston or Austin or Seattle or Arlington or Atlanta or New York or Herndon or Chicago or San Francisco or Dallas
$170k-$253k/yr OnsiteFull Time
12+ YOE12+ years leading or supporting cross-functional deal teams on strategic, large, complex cloud/software deals; experience negotiating with C-level and multiple stakeholders; Bachelor's in Business/Economics/Technology/Finance or equivalent.
AWS
1mo
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Shift Lead
Waltham, Massachusetts, United States
$18-$21/hr OnsitePart Time
1+ YOE1+ Mgmt1+ year prior leadership or retail key-holder experience; fluent English; responsible for opening/closing, cash handling, inventory accuracy, customer service, and coaching team members. PTCB or pharmacy license preferred.
22h
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Shortage Control Lead - Full-Time
Brockton, Massachusetts, United States
$16/hr OnsiteFull Time
Experience with shortage reduction, theft and fraud identification, associate training, store audits, inventory support, customer engagement, and handling stressful situations; flexible availability required.
1w
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Sales Lead
Boston, Massachusetts, United States
$85k-$90k/yr OnsiteFull Time
3+ YOERequires a high school diploma, 3–5 years in inside sales, sales support, project coordination, or customer service, strong customer and project management skills, and proficiency with Microsoft Office and business software.
ERP, CRM, Point-of-Sale, BisTrack, Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word
1w
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Lead, Part Time - Burlington Mall - MA
Burlington, Massachusetts, United States
$16-$20/hr OnsitePart Time
Retail leadership support, customer engagement, selling behavior role modeling, technology use, flexible scheduling, continuous improvement, and ability to lift up to 30 pounds.
4w
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RTSM Study Project Lead - Level 1
Wellesley or United States
RemoteFull Time
3+ YOE3+ years software application support experience in clinical trial support or equivalent; skills in customer service, troubleshooting, issue management, and problem resolution; bachelor's degree or relevant experience.
Prancer RTSM, JIRA, Natural language processing (NLP)
1w
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Director of Global Customer Operations & Fulfillment
Waltham, Massachusetts, United States
$195k-$255k/yr OnsiteFull Time
15+ YOE15+ MgmtRequires 15+ years leading technical support, field service, depot, or customer logistics operations; global 3PL/4PL experience; Salesforce and JIRA fluency; technical team leadership; and a relevant bachelor's degree or equivalent background.
JIRA, Salesforce, Salesforce Service Cloud, CRM, Mean Time to Resolve (MTTR), First-Contact Resolution (FCR), Customer Effort Score (CES), 3PL, 4PL, RMA, FRU, TAT, FSE, TSE
2w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
2mo
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Full-Time Guest Experience Lead | Derby St
Hingham, Massachusetts, United States
$24-$28/hr OnsiteFull Time
1+ YOE1 year retail or customer experience, some leadership/mentoring experience, legally authorized to work, reliable transportation, availability for varied shifts including weekends and holidays, ability to open/close and support store operations.
6d
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Lead Case Administrator I - Worcester Probate & Family Court
Worcester, Massachusetts, United States
$60k-$88k/yr OnsiteFull Time
4+ YOEHigh school diploma or GED and four years of related work experience, preferably in case management. Requires court procedures knowledge, customer service, organization, problem solving, and communication skills.
Tyler E-File, MassCourts, For the Record, videoconferencing programs
1mo
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Business Development Associate (59396)
Providence, Rhode Island, United States
$25-$30/hr HybridFull Time
3+ YOEHigh school diploma required (bachelor's preferred). 3+ years administrative support/office management and 2+ years customer service/telemarketing. Strong phone, lead generation, and documentation skills.
1mo
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Sales Lead - Part-time
Natick, Massachusetts, United States
$20-$25/hr OnsitePart Time
1+ YOE1+ year retail sales experience, strong customer service and communication skills, ability to support and coach a team, flexible schedule including weekends/evenings/holidays, able to perform physical retail tasks.
2w
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LEAD CASHIER (FULL TIME) (1558610)
Cambridge, Massachusetts, United States
$24/hr OnsiteFull Time
Strong customer service and cash-handling skills; oversee transactions, returns, deposits, and PoS control; train and schedule cashiers; support loss-prevention and front-end operations.
PoS
2d
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Service Assistant - Automotive Dealership
Lancaster, Massachusetts, United States
$16-$20/hr OnsiteFull Time
Entry-level service support role requiring timely customer communication, service lead management, call handling, warranty claim entry, and follow-up on extended warranty payments.
phone, email, text
2w
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Retail Department Coordinator
Norwood, Massachusetts, United States
$17-$18/hr OnsiteFull Time
1+ YOE0.5+ MgmtProvide excellent customer service, lead front-end associates, train and mentor staff, support POS/register coverage; 1 year retail and 6 months leadership experience required; flexible schedule.
POS
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