41 customer support lead jobs at 22 companies in Smithfield, NC
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Customer Support Team Lead
Raleigh, North Carolina, United States
RemoteFull Time
Dot Compliance: AI-powered electronic quality management system for life sciences.
5+ YOE2+ Mgmt5+ years customer support for SaaS,2+ years people management,Salesforce administration experience,ability to manage active caseload,experience with Zendesk/Intercom/Freshdesk,strong analytical and communication skills.
Salesforce, Salesforce Service Cloud, Zendesk, Intercom, Freshdesk
Ahold DelhaizeEuronext Amsterdam: AD: Operates a global network of supermarkets and grocery stores.
Customer Lead role supporting retail operations; the posting emphasizes on-the-job learning, training, professional development, and commitment to customer service.
Radwell International: A global supplier of industrial automation equipment focused on high-quality products and exceptional service.
4+ YOEExperience in sales/inside sales/customer service or purchasing; strong customer service, attention to detail, problem solving, computer proficiency, and ability to work independently; bachelor's preferred or HS plus 4 years experience.
Five BelowNASDAQ: FIVE: Specialty value retailer selling products for five dollars or less.
1+ YOEHigh school diploma or equivalent, 1+ year management experience, strong communication, multitasking, and customer service skills; ability to lift up to 25 lbs and work flexible hours.
AO Garcia Agency: Sells life and supplemental health insurance to working families.
Requires customer service dedication, strong communication and interpersonal skills, ability to lead and inspire teams, and commitment to professional growth.
Common Cloud Environment (C2E) Support Lead/Program Manager - Intermediate
Fort Bragg or Radford
$100k-$140k/yrOnsiteFull Time
Entarian: Provides mission-critical engineering and technology solutions for government agencies.
Active DoD Secret clearance; degree in CS/IS/Engineering/Business; experience with Common Cloud Environment; PMP or DAWIA III; strong customer relations; effective multi-project management.
AWS, Azure, VMware, Windows Server, MS SQL, Oracle OS
Well: AI-powered health engagement platform for workforce wellness.
3+ YOE3+ years training experience in contact center or customer support, bachelor\u0002s degree or equivalent, CRM and LMS experience, strong communication and instructional design skills, HIPAA compliance.
Salesforce, Genesys, Learning Management System (LMS)
Clarks: Designs, manufactures, and sells footwear and fashion accessories globally.
Experience and qualifications should support sales performance, customer service, merchandising, employee coaching, shipment handling, and loss prevention in a retail store.
Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yrOnsiteFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Center for Vein Restoration: Medical network specializing in vascular and vein disease treatments.
1+ YOE1+ year administrative or customer service experience (medical setting preferred), reliable transportation and ability to travel to Cary clinic, ability to perform scheduling, data entry, and ensure chart compliance.
Center for Vein Restoration: Specialized medical clinics treating varicose veins and vascular diseases.
1+ YOEMinimum 1 year administrative or customer-service experience (medical preferred). Reliable transportation and ability to travel to Cary, NC. Responsible for patient flow, data entry, scheduling, and HIPAA compliance.
Wake County Public School System: Operating public K-12 schools for Wake County students.
2+ YOEHigh school diploma/GED and 2 years bookkeeping and advanced clerical experience; strong Microsoft Office and Google Apps skills; record-keeping, payroll, accounting reconciliation, customer service, and HR liaison experience.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Apps, Oracle
Install bath products, perform measurements and pre-construction tasks, lift over 75 lbs, complete OSHA safety course, provide customer-facing support and maintain company vehicle.
SodexoEuronext Paris: SW: Global provider of integrated food and facilities management services.
1+ YOE1+ year related experience; ability to prepare, present, and serve food; support daily oversight and customer service; open availability preferred.
State Employees' Credit Union: Banking and financial services for North Carolina state employees.
Lead and train MSRs, oversee cash management and branch operations, ensure compliance, resolve member issues, and support hiring and employee development. High school diploma required; strong MSR experience and leadership skills.
Domino'sNASDAQ: DPZ: Global pizza chain providing delivery and carryout services.
Leads store teams, manages staffing and operations, handles customer disputes, uses computer-based order entry, and supports opening, closing, inventory, deposits, and delivery coordination.