47 customer support lead jobs at 35 companies in Soquel, CA
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Director, Customer Support
Redwood City, California, United States
$180k-$230k/yr OnsiteFull Time
6+ MgmtLead global customer support for enterprise AI/SaaS products; define support strategy, hire/retain staff, implement processes, measure success, and drive cross-functional issue resolution.
1mo
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Lead Customer Support Engineer
San Mateo, California, United States
OnsiteFull Time
3+ YOE3+ years in a customer-facing technical role; deep strength in either low-level infrastructure or ML/AI; systems fundamentals, hands-on ML/GPU experience; bias to automation; strong communication.
vLLM, TensorRT LLM, CUDA, Kubernetes, Slack
3d
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User Support Lead
San Jose, California, United States
OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years in software product support, including 2+ years building or leading teams; support platform administration, AI agent deployment, technical troubleshooting, bug reporting, scaling operations, analytics, and excellent written communication.
Sierra, Intercom, Zendesk, Front, Ada, JIRA
1mo
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Lead Customer Engineer-Power Solutions
Santa Clara, California, United States
$95k-$150k/yr OnsiteFull Time
2+ YOEBachelor's in mechanical or related engineering, 2+ years technical support experience in connector industry, proficiency with Creo and Windchill, 3D modeling, strong communication and customer-facing skills; some travel required.
Windchill, Creo, Microsoft Office
1mo
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Lead Customer Engineer - Power Solutions
Santa Clara, California, United States
$95k-$150k/yr OnsiteFull Time
2+ YOEBachelor's in mechanical engineering or related field required; 2+ years technical support experience in the connector industry; proficiency with Creo and Windchill, Microsoft Office; knowledge of server/storage architectures and industry specifications preferred.
Windchill, Creo, Microsoft Office
2mo
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Sr. Field Support Supervisor
Rio Rancho or Milpitas
OnsiteFull Time
2+ MgmtBachelor's degree (or equivalent) and 2+ years leading/supervising a technical team; experience in customer/field service, CRM, process analysis, RMA handling, and personnel development.
CRM
1mo
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Senior Manager, Technical Support Engineering - Cloud
Livingston or New York or Sunnyvale or San Francisco or Bellevue
$198k-$264k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading infrastructure or data center support, Linux administration, hardware diagnostics, GPU infrastructure familiarity, incident/escalation management, ticket systems experience, and metrics-driven ops.
Linux, Jira, Zendesk, NVIDIA A100/H100s
2w
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Technical Product Support Engineer
Santa Clara, California, United States
$111k-$152k/yr OnsiteFull Time
Provide technical support and escalations for customer systems, lead installations/upgrades, troubleshoot and debug equipment, generate performance metrics and documentation.
2mo
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Technical Support Engineering Manager
San Mateo, California, United States
$140k-$185k/yr OnsiteFull Time
5+ YOE2+ MgmtLeads Technical Support Engineering; 2+ yrs people leadership; 5+ yrs in a technical role; Bachelor's or Master’s in a technical field; strong communication and customer focus.
1mo
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Head of Core & Premium Accountant Support
Mountain View or San Diego or Atlanta
OnsiteFull Time
15+ YOE15+ years leading large-scale service delivery or customer success organizations, outsourced partner management, workforce transformation, data-driven operations, and cross-functional stakeholder influence; bachelor\u0002s or equivalent experience.
2w
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Global Product Support Engineer 4
Fremont, California, United States
$104k-$231k/yr OnsiteFull Time
8+ YOEBS/AS in Electrical or Mechanical Engineering (Bachelor's preferred), typically 8+ years semiconductor equipment experience, field service and customer support experience, ability to lead escalations and technical investigations, travel ~50% annually.
3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
1d
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Front Office Team Lead
Pleasanton, California, United States
$27/hr OnsiteFull Time
2+ YOEHigh school diploma or equivalent, 2+ years of front office, administrative, or clerical experience, 1+ year of customer service, supervisory experience, EMR/EHR systems, Microsoft Office, phones, and data entry.
EMR, EHR, Microsoft Office
3w
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Product Support Manager, gUP Consumer Payments
San Francisco or Boulder or Sunnyvale
$114k-$164k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent,5 years project-management or customer-facing experience,ability to extract insights from complex data,lead global deployments,and work non-standard hours.
1mo
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Receiving Support Captain, Eastridge - Full Time
San Jose, California, United States
$19-$31/hr OnsiteFull Time
Provide customer service, lead colleagues, execute merchandising and receiving tasks, use POS and RF equipment, lift up to 50 lbs, standing and moving for extended periods; high school diploma preferred; 1-2 years retail experience preferred.
Point of sale technology, Radio frequency equipment, Handheld equipment, Cash register, Macy's mobile app
1d
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Parts Lead
Hayward, California, United States
$25-$30/hr OnsiteFull Time
Requires strong problem-solving, written and verbal communication, Microsoft Office proficiency, computer skills, deadline management, independent work, and customer-focused service.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Business Central
2w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
4w
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VLSI LEAD L1
Santa Clara, California, United States
$60k-$149k/yr OnsiteFull Time
5+ YOELead VLSI development and board design; define architecture, layout and verification; 5+ years VLSI experience; team leadership and customer-facing support; familiarity with verification standards.
UVM
1mo
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Lead Sales
Dublin, California, United States
$17-$18/hr OnsitePart Time
Deliver customer experience, coach and train sales associates, support store operations; strong people skills, retail/sales experience preferred, ability to engage customers and work in a sales-focused environment.
2mo
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Information Technology Lead
Mountain View, California, United States
OnsiteFull Time
8+ YOE8+ years experience with commercial SaaS, cybersecurity, systems and network administration, and VIP support; deep knowledge of Google Workspace, ServiceNow, and Salesforce; strong customer support and communication skills.
Google Workspace, ServiceNow, Salesforce
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