175 customer support manager jobs at 128 companies in Soquel, CA
2w
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Director, Customer Support
Redwood City, California, United States
$180k-$230k/yr OnsiteFull Time
6+ MgmtLead global customer support for enterprise AI/SaaS products; define support strategy, hire/retain staff, implement processes, measure success, and drive cross-functional issue resolution.
2w
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Customer Service Support 2
Fremont, California, United States
HybridFull Time
1+ YOE1-2 years related experience supporting pre- and post-sales service, managing customer retention, handling warranty claims and RMAs, and liaising between customers and internal teams.
2w
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Customer Service Support 2
Fremont, California, United States
OnsiteFull Time
1+ YOE1-2 years related experience; manage customer retention, handle warranty claims and RMAs, liaise between customers and internal teams, and track inquiries in enterprise systems.
2w
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QSS Customer Support Specialist
San Francisco or Irvine or Santa Clara
OnsiteFull Time
3+ YOE3+ years customer service experience, strong communication, problem-solving, process improvement skills, ability to manage workload and escalate issues.
1mo
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Head of Customer Support
San Jose, California, United States
$175k-$225k/yr OnsiteFull Time
10+ YOE10+ Mgmt10+ years in customer operations or technical support leadership; experience scaling ops at Series A–C B2B SaaS/fintech; building onboarding/support functions; technical product and API integration experience; deployed AI and familiarity with Zendesk/Intercom/Linear.
Zendesk, Intercom, Linear, Microsoft Excel
5d
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Director, NA L3 Customer Support
Campbell or North America
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years in enterprise technical support or product implementation with 5+ years in leadership; deep PLM,SaaS,and hybrid cloud/on-premise expertise; ITIL/DevOps experience; strong leadership, RCA and escalation management skills.
PLM, SaaS, ITIL, DevOps
1w
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Manager, Support Enablement, Platform Solutions and Delivery, Cloud Support
Sunnyvale, California, United States
$164k-$240k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree or equivalent,7 years in program/product/operations within global customer support,7 years people management,3 years managing program managers,experience with case management tooling.
Salesforce (Agentforce), Google Enterprise for Customers (GECX), Google Cloud Assist (GCA)
2w
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Director Customer Support - US Customer Solutions Group
Santa Clara, California, United States
$190k-$285k/yr OnsiteFull Time
15+ YOE7+ Mgmt15+ years networking experience with data center/AI infrastructure, 7+ years managing engineering teams and customer-facing technical roles, degree in CS/CE, experience with switch drivers and debugging preferred.
SAI, Sonic
3w
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Executive Customer & Partner Engagement Manager
Palo Alto or Sant Cugat del Valles
$134k-$197k/yr OnsiteFull Time
10+ YOE10+ years supporting executive engagement, customer/partner programs, or program management; strong stakeholder management, analytics, and cross-functional execution; PMP preferred.
3w
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Principal Customer Services Program Manager
Santa Clara, California, United States
$240k-$380k/yr OnsiteFull Time
15+ YOEBachelor's or equivalent in engineering, 15+ years supporting hyperscale/cloud data centers, program management, field service operations, service logistics, and customer-facing incident management.
Salesforce/SFDC
3w
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Executive Customer & Partner Engagement Manager
Palo Alto or Sant Cugat del Valles
$134k-$197k/yr OnsiteFull Time
10+ YOE10+ years supporting executive engagement, customer/partner programs, and cross-functional initiatives; strong stakeholder management, program management, analytics, and executive communication skills.
3w
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Principal Customer Services Program Manager
Santa Clara, California, United States
$240k-$380k/yr OnsiteFull Time
15+ YOEBachelor's or equivalent in engineering, 15+ years supporting hyperscale/cloud data centers with program management expertise, experience with field service operations, hardware deployment, and spares/logistics.
Salesforce/SFDC
2mo
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CUSTOMER SERVICE SPECIALIST (TUNING SUPPORT)
Fremont, California, United States
OnsiteFull Time
Customer service experience in automotive or technical environment; strong communication and problem-solving skills; able to manage multiple priorities; proficiency with CRM and office tools.
CRM, Microsoft Office, Google Suite
1mo
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Support Services Manager
Sunnyvale, California, United States
$104k-$128k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years facilities management supervisory experience, FMMS experience, strong Microsoft Office skills, supervisory and customer service background, ability to lift 40 lbs, periodic weekend and after-hours availability, Bachelor's degree preferred.
FMMS, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft PowerPoint
5h
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Customer Quality Manager
San Jose or Murrieta
$145k-$216k/yr OnsiteFull Time
Engineering degree and semiconductor/device reliability knowledge required; experience in failure analysis, customer support, audits, problem-solving (8D), process control and quality systems; strong communication; willingness to travel up to 25%; US work authorization preferred.
8D, FMEA, OCAP, ISO 9001, IATF, VDA, QMS
3w
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Executive Customer & Partner Engagement Manager
Palo Alto or Sant Cugat del Valles
$134k-$197k/yr OnsiteFull Time
10+ YOE10+ years supporting executive engagement, customer/partner management, or program management; experience with executive briefings, stakeholder management, and measurement frameworks; strong communication and analytical skills.
2mo
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Technical Support Engineering Manager
San Mateo, California, United States
$140k-$185k/yr OnsiteFull Time
5+ YOE2+ MgmtLeads Technical Support Engineering; 2+ yrs people leadership; 5+ yrs in a technical role; Bachelor's or Master’s in a technical field; strong communication and customer focus.
3w
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Palo Alto (Hybrid)
Palo Alto, California, United States
$78k-$181k/yr HybridFull Time
2+ YOE2–3 years supporting customers (consulting or account management preferred), strong business acumen, AI fundamentals, problem-solving, project management, and English proficiency.
3mo
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Group Manager : Accountant Support
Atlanta or Mountain View or San Diego
OnsiteFull Time
15+ YOE15+ Mgmt15+ years in customer success or partner management with senior leadership experience; strong cross-functional collaboration; accounting/finance domain knowledge a plus.
3w
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User Experience and Support Program Manager - USDS
San Jose, California, United States
$88k-$203k/yr OnsiteFull Time
5+ YOEBA/BS,5+ years program management or customer support operations experience in tech/finance/e-commerce/digital payments,proficiency with data analysis and visualization (Excel,Tableau) and Ticketing/CRM,strong communication and escalation experience.
Microsoft Excel, Tableau, Ticketing/CRM systems
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