337 customer support manager jobs at 169 companies in Allentown, PA
1mo
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Customer Support Manager
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOEBachelor's in aerospace or logistics engineering required, 3+ years aviation/customer support experience, strong communication, MS Office and SAP proficiency, ability to travel domestically and internationally; Italian language a plus.
Microsoft Office, SAP
1d
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Senior Manager, Customer Support Operations
United States or Delran or Longmont or Irving
$88k-$146k/yr RemoteFull Time
12+ YOE4+ MgmtDegree or equivalent experience, 12+ years of professional experience, 4+ years managing teams, and experience leading customer support operations in complex technology environments.
Jira, Jira Service Management, eazyBI, AI, automation tools, predictive analytics, self-service tools, intelligent routing, SaaS, IT Service Management (ITSM), Six Sigma, Lean
1mo
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Customer Support Specialist
Philadelphia, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ years customer support experience, advanced Microsoft Office proficiency, ERP knowledge, strong verbal/written communication, attention to detail, and ability to manage multiple priorities in a manufacturing environment.
Microsoft Office, ERP
2w
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Customer Value Manager (Enablement) - Onsite 5 days
Ambler or Horsham
OnsiteFull Time
5+ YOE5+ years experience in customer value management or related roles; uses technology, metrics, and reporting; conducts value-based conversations with executives; manages product offerings and customer experience; strong project management skills.
TXM
1mo
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Manager, Technical Support
Philadelphia, Pennsylvania, United States
HybridFull Time
FreedomPay: A payments technology delivering a unified commerce platform, secure payment processing, and merchant-facing solutions.
5+ YOE2+ MgmtBachelor's degree,5+ years technical support experience,2+ years managing support teams,experience with payments and POS/PMS (Micros,Opera,Aloha,InfoGenesis),24/7 escalation management and after-hours availability,strong communication and leadership.
Micros, Opera, Aloha, InfoGenesis
3w
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Sr. Director, Technical Customer Support
Exton, Pennsylvania, United States
HybridFull Time
12+ YOE10+ MgmtMinimum 12 years in pharmaceutical or medical device industries, bachelor’s in science/engineering required (MBA preferred), 10+ years people management, customer-facing experience, global leadership, strategic and operational execution.
1mo
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Customer Success Manager, SMB
Wayne or Chesterbrook or United States
$75k/yr HybridFull Time
5+ YOE5+ years customer-facing experience (Customer Success, Support, or Account Management), software product experience, strong communication and client-management skills, bachelor’s degree required; Salesforce and dental experience are a plus.
Salesforce
1d
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Assistant Customer Experience Manager
Reading, Pennsylvania, United States
OnsiteFull Time
Supervises front-end associates, manages customer service and store operations, enforces policies, oversees cash handling, schedules staff, and supports training and compliance.
Learning Management System (LMS), auto-scheduler system, intercom, scanning equipment, register, power jack, hand jack, Personal Protective Equipment (PPE)
2w
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Customer Solutions Team Manager
Atlanta or Boston or Chicago or Dallas or Denver or Detroit or Houston or Los Angeles or New York City or Philadelphia or Sacramento or San Diego or San Francisco or San Jose or Seattle
$110k-$135k/yr RemoteFull Time
7+ YOE2+ MgmtRequires 7+ years in customer support or experience, 2–3 years managing, experience managing managers or senior agents, strong leadership and analytics skills, driver's license, passport, and bachelor's degree or equivalent.
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Client Support Manager
Plano or Buffalo Grove or Chicago or Philadelphia or Dallas
$79k-$89k/yr HybridFull Time
3+ YOEBachelor's degree preferred, 3+ years building or managing client relationships, excellent communication and relationship-building skills.
1w
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
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Customer Engagement Manager
Philadelphia or Ambler or Pune or Medellín
RemoteFull Time
4+ YOE4+ years in customer engagement/account management, 3+ years analytics experience (pharma preferred), SaaS/support model experience preferred; strong cross-functional coordination, data analysis, customer lifecycle management, and coaching skills.
ICyte Platform
1w
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Customer Service Governance & Capability Manager
Conshohocken, Pennsylvania, United States
OnsiteFull Time
Establishes global Customer Service and O2C governance, develops SOPs and training programs, manages knowledge systems, audits compliance, and supports change management and digital transformation.
2w
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Customer Success Manager
Bethlehem, Pennsylvania, United States
OnsiteFull Time
3+ YOE3+ years B2B inside sales/customer support/account management experience; bachelor\u0002s preferred; CRM/ERP and Microsoft Office proficiency; OEM or scientific instrumentation experience preferred.
CRM, ERP, Microsoft Office
1w
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Work From Home - Client Support Manager
Philadelphia, Pennsylvania, United States
RemoteRemote
Requires dedication to customer service, strong communication and interpersonal skills, ability to lead and inspire teams, and interest in professional growth.
Zoom
3mo
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Customer Service Specialist
Allentown, Pennsylvania, United States
HybridFull Time
2+ YOEProvide exceptional customer service, coordinate with internal teams, manage orders, support change management, and ensure KPI alignment.
1w
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Manager, Patient Support Operations, CAR-T
Horsham or Titusville
HybridFull Time
5+ YOEBachelor’s degree and 5+ years of relevant experience required; pharmaceutical experience preferred. Requires operational, analytical, project management, compliance, communication, and cross-functional collaboration skills.
Microsoft PowerPoint, Microsoft Excel, Salesforce, e-learning, networked call systems
1w
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Manager, Patient Support Operations, CAR-T
Horsham or Titusville
HybridFull Time
5+ YOEBachelor’s degree and 5+ years relevant experience required. Requires operational, analytical, project management, communication, compliance, and cross-functional collaboration skills; pharmaceutical experience preferred.
Microsoft PowerPoint, Microsoft Excel, Salesforce
1w
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Track Manager (Support & Operations)
Philadelphia, Pennsylvania, United States
$80k-$120k/yr OnsiteFull Time
Manage complex projects, improve operational processes, meet client SLAs, understand requirements, lead and mentor teams, develop innovations, and deliver customer-focused solutions.
AI
1w
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Customer Service Governance & Capability Manager
Conshohocken, Pennsylvania, United States
OnsiteFull Time
Experience in customer service governance, process standardization, training, knowledge management, compliance, change management, and ERP or digital transformation support.
ERP
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