531 customer support manager jobs at 325 companies in Frederick, MD
2w
Save
Mark Applied
Hide
Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
1d
Save
Mark Applied
Hide
Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
1mo
Save
Mark Applied
Hide
Customer Communications Support Manager
Quantico or Washington
$165k-$180k/yr OnsiteFull Time
10+ YOE10+ years program/project management experience in DoD/IC, bachelor’s in CS/IT or related, DoD 8570/8140 IAT Level III (CASP+/CISSP) and CCNP Collaboration, PMP, active Secret clearance, U.S. citizenship, leadership and stakeholder management skills.
VoIP, VTC, Cisco Unified Communications (CUCM), Unity, Session Initiation Protocol (SIP), Poly, Microsoft Teams, Cisco Jabber, ITIL, ITSM, RMF
2mo
Save
Mark Applied
Hide
Customer Support Representative
Gainesville or United States
$32k-$51k/yr HybridFull Time
0+ YOEHS diploma or equivalent; customer service oriented; strong time management; quick learner; conflict resolution and communication skills; team player.
Dynamics 365, InSite, MasterMind, Code Change
2w
Save
Mark Applied
Hide
Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
3w
Save
Mark Applied
Hide
Senior Customer Support Director
Herndon, Virginia, United States
$145k-$165k/yr OnsiteFull Time
10+ YOE3+ Mgmt10+ years aerospace experience, 3+ years managing category 1 customer support, aerospace engineering qualification, contracting knowledge, aviation safety awareness, transverse team leadership, strong English communication.
1mo
Save
Mark Applied
Hide
Customer Support Lead
Vienna, Virginia, United States
$80k-$95k/yr HybridFull Time
SteerBridge: Provides technology and digital transformation services for government agencies.
3+ YOE1+ MgmtBachelor's or equivalent experience; 3–5+ years customer service in banking/financial services; 1–3 years supervisory experience; CRM (Salesforce/Zendesk/Genesys) and Microsoft Office proficiency; strong communication and compliance knowledge.
Salesforce, Zendesk, Genesys, IVR, Microsoft Office
2w
Save
Mark Applied
Hide
Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
1mo
Save
Mark Applied
Hide
Customer Support Specialist
Hagerstown, Maryland, United States
$51k-$79k/yr OnsiteFull Time
2+ YOEBachelor's degree or equivalent and 2+ years relevant experience; strong customer service, technical parts research, order management, ability to read engineering drawings/schematics; Microsoft Office and ERP/CRM experience.
JED system, Microsoft Office, ERP systems, XA, Edge systems, Salesforce, Online Express
3w
Save
Mark Applied
Hide
Customer Communications Support Manager
Fairfax, Virginia, United States
$133k-$227k/yr OnsiteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
10+ YOEBachelor's in CS/IT,10+ years telecom/network engineering experience,proven VoIP and VTC management,project management (PMP) or equivalent; DoD security familiarity preferred.
VoIP, VTC
1w
Save
Mark Applied
Hide
Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
1mo
Save
Mark Applied
Hide
VP of Customer Support and Implementations
Washington or Raleigh or Durham or Chapel Hill or Denver or Colorado Springs or Dallas or Fort Worth
$240k-$280k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in technical customer support/professional services with 7+ years managing managers; DoD Top Secret/SCI eligible clearance ability; experience with Kubernetes, government cloud, SLAs, and data-driven operations.
Kubernetes, AWS GovCloud, Azure Government, GCP, Jira, GitLab, PagerDuty, GitOps
1mo
Save
Mark Applied
Hide
Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
1mo
Save
Mark Applied
Hide
Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring experience in technical customer support, customer lifecycle management, strong communication, problem solving, and the ability to engage with technical stakeholders and drive product adoption.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet
1mo
Save
Mark Applied
Hide
Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring technical customer support experience, strong communication, problem-solving, customer lifecycle management, ability to analyze data, and understanding of networking and Windows/Linux systems.
Windows, Linux, Ubuntu, RHEL, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, Syslog
3d
Save
Mark Applied
Hide
Scaled Customer Success Manager
Atlanta or Richmond or Washington
RemoteFull Time
3+ YOE3+ years in customer success/support/account management in B2B SaaS, strong written communication, analytic skills, experience managing large portfolios preferred.
1w
Save
Mark Applied
Hide
Customer Service And Sales Support Representative
Purcellville, Virginia, United States
OnsiteFull Time
1+ YOE1+ year customer support experience preferred; excellent written and verbal communication, time management, multitasking, organizational and critical thinking skills; in-office availability for full-time schedule.
2w
Save
Mark Applied
Hide
Director of Customer Support
Washington or United States
$140k/yr RemoteFull Time
7+ YOE7+ years in cyber intelligence or defense with leadership; strong Linux (CentOS/Red Hat/Rocky), PostgreSQL, networking and application troubleshooting, SIEM/SOAR/ITSM knowledge, BA/BS or equivalent.
CentOS, Red Hat, Rocky, PostgreSQL, SIEM, SOAR, ITSM, IDS/IPS, Firewall, EDR, S3, EC2, Cognito, Route 53, IAM, Bash, Java, Python
1mo
Save
Mark Applied
Hide
Cloud Customer Success Manager
Charlottesville or Alexandria
$87k-$198k/yr OnsiteFull Time
2+ YOETS/SCI clearance and Bachelor’s degree required; 2+ years government contract support and 2+ years with AWS/Azure; experience with Agile, Atlassian, customer onboarding, case management, documentation, and stakeholder facilitation.
AWS, Azure, Atlassian Suite, ServiceNow, DoD Risk Management Framework (RMF)
2w
Save
Mark Applied
Hide
Customer Success Manager - State & Local
Connecticut or Maine or Massachusetts or New Hampshire or New York or Pennsylvania or Rhode Island or Vermont or West Virginia or Florida or North Carolina or South Carolina or Washington
$100k-$115k/yr RemoteFull Time
8+ YOE8+ years enterprise SaaS customer success/account management supporting public sector, CRM experience (SFDC, Hubspot), product support, US travel ability, strong communication and relationship skills, bachelor’s degree or equivalent.
SFDC, Hubspot
Explore Jobs
Expand Your Job Search
Top Cities Near Frederick for Customer Support Manager
- Customer Support Manager jobs in Washington, DC
- Customer Support Manager jobs in Baltimore, MD
- Customer Support Manager jobs in Arlington, VA
- Customer Support Manager jobs in Alexandria, VA
- Customer Support Manager jobs in Gaithersburg, MD
- Customer Support Manager jobs in Rockville, MD
- Customer Support Manager jobs in Bowie, MD
- Customer Support Manager jobs in Leesburg, VA
- Customer Support Manager jobs in Manassas, VA
- Customer Support Manager jobs in Hagerstown, MD
- Customer Support Manager jobs in College Park, MD
- Customer Support Manager jobs in Winchester, VA
- Customer Support Manager jobs in Laurel, MD
- Customer Support Manager jobs in Herndon, VA
- Customer Support Manager jobs in Greenbelt, MD
- Customer Support Manager jobs in Fairfax, VA
- Customer Support Manager jobs in Chambersburg, PA
- Customer Support Manager jobs in Westminster, MD
- Customer Support Manager jobs in Hyattsville, MD
- Customer Support Manager jobs in Takoma Park, MD