325 customer support manager jobs at 209 companies in Manchester, NH
4d
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Manager, Customer Support Engineering
San Francisco or Cambridge
OnsiteFull Time
6+ YOE2+ MgmtRequires 6+ years in customer-facing technical support or solutions engineering and 2+ years managing people, with experience in systems, reporting, logs, debuggers, firmware, Linux applications, and cloud services.
Linux
2mo
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Senior Manager of Customer Support
Boston or New York City
$150k-$210k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years building and leading multi-channel consumer support teams, data-driven, P&L experience, experience with AI-assisted support tooling, strong process and cross-functional partnership skills.
2mo
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Director of Customer Support
Watertown, Massachusetts, United States
$160k-$182k/yr OnsiteFull Time
9+ YOE3+ Mgmt9+ years in customer support/operations leadership, 3+ years managing managers, experience with outsourced BPOs, strong analytics, change management, and customer support platform expertise (Zendesk, Kustomer, Gladly, Salesforce).
Zendesk, Kustomer, Gladly, Salesforce Service Cloud
4d
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Technical Customer Support
Knoxville or Westminster or Portsmouth
$25-$32/hr OnsiteFull Time
3+ YOERequires 3+ years of technical customer support experience, shop management software expertise, VDC/BIM implementation experience, and strong troubleshooting and communication skills.
Trimble FabShop, Autodesk CamDuct, Autodesk Revit, Trimble SysQue, Trimble Connect, Autodesk Fabrication, AutoCAD, Zoom, TeamViewer, Salesforce CRM, Microsoft SQL, Windows 11, Connect2Fab, MEPContent, Jira
4d
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Technical Customer Support
Knoxville or Westminster or Portsmouth
$25-$32/hr OnsiteFull Time
3+ YOERequires 3+ years of technical software support, shop management software expertise, networking and interoperability troubleshooting, BIM adoption experience, and strong customer-focused communication skills.
Trimble FabShop, Autodesk CamDuct, Autodesk Revit, Trimble SysQue, Trimble Connect, Autodesk Fabrication, AutoCAD, Zoom, TeamViewer, Salesforce CRM, Microsoft SQL, Windows 11, Connect2Fab, MEPContent, Jira
1mo
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Senior Manager, Technical Support
Concord, Massachusetts, United States
$105k-$145k/yr RemoteFull Time
5+ YOE3+ Mgmt5+ years in technical/customer support with 3+ years managing B2B SaaS support teams; experience with AI-driven support ecosystems, escalation management, metrics-driven operations, and cross-functional collaboration.
Salesforce Agentforce, Fin by Intercom, Forethought, Salesforce, SMTP, SPF, DKIM, DMARC, DNS, VPN, REST API
2mo
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Sr. Manager Contracts & Customer Support
Rochester, New Hampshire, United States
HybridFull Time
10+ YOEBachelor's degree required; 10+ years relevant experience including 5+ years in large-dollar contract management; defense and manufacturing experience; ability to obtain security clearance; proven contract negotiation, IP protection, and leadership skills; travel up to 50%.
1mo
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Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
3d
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Customer Success Manager
Woburn, Massachusetts, United States
$85k-$100k/yr HybridFull Time
5+ YOE5+ years in Customer Success, onboarding, support, or SaaS operations. Requires relationship management, customer training, CRM and automation tool proficiency, organization, communication, and problem-solving skills.
3w
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
3d
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Support Delivery Manager
United States or Cambridge
$105k-$190k/yr RemoteFull Time
8+ YOERequires 8 years of relevant experience, technical account management or customer success experience, data analysis, networking and cloud security knowledge, and strong customer communication skills.
DNS, HTTP, TCP/IP, LinkedIn Learning
1w
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Customer Experience Manager
Somerville or Reston
$60k-$68k/yr HybridFull Time
1+ YOEBachelor's degree in a relevant field and 1+ year in customer support or customer-facing work. Requires strong communication, problem-solving, relationship-building, cross-functional collaboration, and customer-centric skills.
CRM, email, Salesforce, GetFeedback, API, Elasticsearch, Python
2mo
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Sr. Customer Success Manager
Boston, Massachusetts, United States
$85k-$157k/yr HybridFull Time
5+ YOE5+ years in customer success or related roles with enterprise customers; strong relationship building, cross-functional collaboration, consultative support, metrics-driven, and ability to travel about once a month.
Hi Marley
3w
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
2mo
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Manager, Customer Success & Manufacturing Readiness
Elizabeth or Somerville
$113k-$133k/yr HybridFull Time
6+ YOE6+ years in customer success, operations, manufacturing coordination, supply chain, or project management; strong communication, stakeholder management, problem-solving, and organizational skills; experience supporting customer-facing manufacturing programs; familiarity with production planning and ERP/CRM/project management systems.
ERP, CRM, project management systems, S&OP
3d
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Dealership Customer Experience and Support Sp
Newport, New Hampshire, United States
OnsiteFull Time
High school diploma or equivalent, valid driver's license, clean driving record, strong communication skills, positive attitude, and ability to manage multiple priorities. No experience required; training provided.
3w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
3w
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FT Assistant Customer Service Manager Trainee (H) (541671)
Northwood, New Hampshire, United States
OnsiteFull Time
Trainee position in retail operations supporting customer service management at a supermarket.
4d
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Customer Success Manager - Public Sector
Charlotte or Palo Alto or Washington or New York City or Atlanta or Boston or California or New York or Georgia or Massachusetts
$100k-$145k/yr HybridFull Time
5+ YOEBachelor’s degree in financial compliance or STEM preferred, 5+ years supporting banking or financial services customers, enterprise software experience, strong communication, organization, prioritization, and problem-solving skills.
1mo
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
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