171 customer support manager jobs at 103 companies in Matthews, NC
2w
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Customer Support Manager, Petro
Fort Mill, South Carolina, United States
$95k-$115k/yr OnsiteFull Time
8+ YOE8+ years help desk experience required; experience managing product support teams; high proficiency with Microsoft Office and Salesforce; strong communication and incident management skills.
Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft Outlook, Salesforce
1mo
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Customer Support Administrator
Charlotte, North Carolina, United States
OnsiteFull Time
2+ YOEHigh school diploma, 2+ years customer or sales support in manufacturing/distribution, proficiency with Microsoft Office, Windows, Salesforce and ERP, strong communication, customer service, time management and analytical skills.
Microsoft Office, Windows Operating System, Salesforce, ERP
1w
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Customer Support Specialist
Lake Oswego or Charlotte
$24/hr HybridFull Time
2+ YOERequires 2+ years in customer service and software support, Windows and Microsoft Office proficiency, CRM management, communication, problem-solving, training, organization, and adaptability to AI technologies.
Windows, Microsoft Office, CRM, Salesforce
1mo
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Customer Support Supervisor
Charlotte, North Carolina, United States
OnsiteFull Time
2+ MgmtHigh school diploma, 2+ years supervisory experience, call center/customer support background preferred, proficiency with Salesforce CRM, Microsoft Excel/Word/Outlook, strong communication and coaching skills.
Salesforce CRM, Microsoft Excel, Microsoft Word, Microsoft Outlook, workforce management tools
2w
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Director of Customer Support
Rock Hill, South Carolina, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years customer care/service or warranty experience,5+ years managing multi-functional teams,CRM and analytics experience,strong communication and leadership skills.
Salesforce, SAP S/4 HANA, OMS, WMS
2w
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UNCC Customer Support Processor
Charlotte, North Carolina, United States
OnsitePart Time
Actively enrolled UNC Charlotte rising junior, up to 20 hrs/week, ability to investigate and resolve inquiries, basic data and time management skills, pass background check.
3w
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FT Manager Customer Service (H) (536261)
Charlotte, North Carolina, United States
OnsiteFull Time
Manage store customer service operations, support and develop associates, and ensure excellent service and issue resolution.
1mo
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Repair (RMA) & Technical Support Manager
Charlotte, North Carolina, United States
OnsiteFull Time
4+ YOEBachelor's or equivalent experience; 4+ years technical support/service/repair experience; experience managing technical support and RMA operations; hardware troubleshooting; KPI development; team leadership and strong communication.
1mo
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Manager - IT Services Support
Charlotte, North Carolina, United States
$85k-$110k/yr HybridFull Time
Proven experience leading IT service/support or MSP teams, strong ITSM knowledge, hands-on use of ITSM/PSA/RMM tools, SLA and ticket lifecycle management, customer relationship skills, and leadership/coaching ability.
ITSM, PSA, RMM, Microsoft 365, Azure
3d
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Work From Home - Client Support Manager
Charlotte, North Carolina, United States
RemoteFull Time
Customer service dedication, strong communication and interpersonal skills, ability to lead and inspire teams, and interest in professional growth.
Zoom
1w
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Sr. Manager, Customer Experience Insights & Excellence
Charlotte or South Carolina or San Francisco or Los Angeles or New York City
$150k-$181k/yr OnsiteFull Time
10+ YOE2+ MgmtRequires 10+ years in customer experience, support, or contact center quality, 2+ years of leadership and vendor experience, analytical and stakeholder skills, a bachelor's degree or equivalent, and a driver's license.
Voice of the Customer (VoC), NPS, CSAT, BPO
1w
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Administrative Support Associate
Charlotte, North Carolina, United States
OnsiteFull Time
High school diploma or equivalent education and experience. Requires administrative, office management, customer service, budgeting, procurement, and records experience; proficiency with office and financial systems preferred.
NinerWorks, EPAF, Hire A Niner, FM Request, ARCHIBUS, Google Calendar, Banner Finance, Maxient, NinerEngage, Microsoft Office, Google, Microsoft Excel, Concur, Jagger, FedEx, UPS
1mo
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Market Delivery Support Specialist
Charlotte, North Carolina, United States
OnsiteFull Time
1+ YOE1-2 years customer service/support experience, strong interpersonal and problem-solving skills, basic math, proficiency with Microsoft Office, ability to manage cases, alerts, and order changes.
Microsoft Office
1mo
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Support Services Coordinator
Fort Lauderdale or Atlanta or Charlotte or Columbus or Newark or Orlando or Phoenix
OnsiteFull Time
2+ YOE2+ years customer service experience, ticket triage/management experience preferred, associate degree in computer-related field preferred, strong communication, typing 50 WPM, and ability to coordinate clients and vendors.
Microsoft Teams
1mo
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Team Sales Support
Mooresville, North Carolina, United States
OnsiteFull Time
High school diploma, prior retail/office/customer service or sales support experience, Microsoft Office proficiency, strong communication and organizational skills, ability to lift up to 30 lbs; ERP/order management experience preferred.
Microsoft Office, ERP
5d
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Project Support Specialist
Concord, North Carolina, United States
OnsiteFull Time
1+ YOE1–2 years in an office, project coordination, administrative, or customer service role; Excel and Microsoft Office proficiency; CRM/ERP experience preferred; strong organization, communication, and coordination skills.
Microsoft Excel, Microsoft Office, Salesforce, EDW, M3
1mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years experience; strong analytical, customer strategy, and sales strategy skills; client relationship management and team leadership experience.
1mo
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Client Support Lead, Banking
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOELead and develop lobby/client support teams, ensure compliance with bank policy, handle daily client transactions and inquiries, 5+ years related experience, high school diploma, proficiency with Horizon/core banking and Microsoft Office.
Horizon, Microsoft Office Suite
1mo
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Sales Support Catalyst
Charlotte, North Carolina, United States
OnsiteFull Time
Provide sales and customer support; learn and support company software (CAP, QuickBase, Scout); strong communication, organization, time management, problem solving, and Microsoft Excel/Word skills; commercial design/furniture experience preferred; bachelor’s degree preferred.
CAP, QuickBase, Scout, Microsoft Excel, Microsoft Word
1mo
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Front Office Strategy Consulting - Service & Support Strategy Manager
New York City or Los Angeles or Atlanta or Charlotte or Chicago or Boston or Dallas or San Francisco or Seattle
$99k-$232k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years experience; client-facing consulting skills, analytical thinking, customer and sales strategy expertise, team leadership and project management.
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