49 customer experience director jobs at 38 companies in Matthews, NC
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
2mo
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Director, Customer Experience
China Grove, North Carolina, United States
$99k-$165k/yr OnsiteFull Time
Experience in operations, analytics, industrial engineering; leadership; strong communication; bachelor's degree or equivalent.
Microsoft Excel, Tableau, SQL, Warehouse Management Systems, Labor Management Systems
1w
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Senior Director, Customer Experience | Growth & Transformation
Charlotte or Fort Mill
HybridFull Time
10+ YOE10+ MgmtRequires 10+ years in product design, customer experience, experience strategy, digital product, or related fields; full-stack experience leadership; AI/ML and agentic CX expertise; client leadership; and multidisciplinary team development.
AI/ML
1w
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Director for Patient Experience
Statesville, North Carolina, United States
OnsiteFull Time
5+ YOE1+ MgmtBachelor’s degree required and master’s preferred; 5–7 years in healthcare, hospitality, or customer service, preferably with operational leadership; strong communication, analysis, facilitation, and Microsoft Office skills.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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Director of Customer Support
Rock Hill, South Carolina, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years customer care/service or warranty experience,5+ years managing multi-functional teams,CRM and analytics experience,strong communication and leadership skills.
Salesforce, SAP S/4 HANA, OMS, WMS
2mo
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Director of Customer Engagement
Charlotte, North Carolina, United States
OnsiteFull Time
8+ YOE4+ Mgmt8–10 years in customer service, 4+ years people management, P&C or 2-20 license (or willing to obtain), Bachelors preferred, experience with BPO and insurance operations, strong communication and leadership.
3w
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Director, Strategic Customer Success
Charlotte or Virginia or South Carolina
OnsiteFull Time
15+ YOERequires 15 years of skilled nursing operations or administration experience and an active or recent North Carolina NHA license; healthcare, business, or nursing bachelor's degree preferred.
Eventus
3w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
3w
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Director, Strategic Customer Success
Charlotte, North Carolina, United States
OnsiteFull Time
15+ YOERequires 15+ years of skilled nursing facility operations or administration, an active or recent North Carolina NHA license, customer growth expertise, industry networks, and conference presentation experience.
Eventus, long-term care healthcare technology solutions
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Director, Customer Marketing
Austin or Charlotte or Reston or United States
OnsiteFull Time
10+ YOE10+ years B2B enterprise customer/lifecycle marketing experience, proven expansion revenue results, executive engagement program experience, team leadership, CRM/marketing automation proficiency (Salesforce, Marketo).
Salesforce, Marketo, Gainsight, 6sense, Goldcast, Qualified, Outreach, Zapier, Clay, Claude
1mo
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Director - Customer Relationship Marketing (CRM)
Mooresville, North Carolina, United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's or equivalent experience,10+ years in CRM/customer growth with 5+ years leading enterprise customer marketing; experience in lifecycle, personalization, segmentation, experimentation, and influencing cross-functional leaders.
Adobe Experience Platform, Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Adobe Target
2mo
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Director of Application Engineering & Customer Insights
Charlotte, North Carolina, United States
$128k-$221k/yr OnsiteFull Time
Bachelor's in engineering/packaging/materials/chemistry (Master's preferred), experience leading customer-facing technical work across NPD/application engineering, systems thinking, people leadership, strong data-driven communication, and willingness to travel internationally.
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Spa Director
Conover, North Carolina, United States
OnsiteFull Time
3+ YOELead spa operations, staff development, guest satisfaction, retail and financial performance; 3+ years spa/hospitality management experience and proficiency with Microsoft Office and scheduling/POS systems.
Microsoft Office, scheduling software, point-of-sale systems
6d
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Associate Director, PSC Operations
Charlotte or Dallas or Horsham or Orlando or Phoenix or Pittsburgh or Raleigh or Titusville
RemoteFull Time
7+ YOEBachelor's degree and 7–10 years of progressive patient services, pharmaceutical, biotech, or healthcare experience. Requires leadership, analytics, communication, compliance, and matrix collaboration skills.
Customer Relationship Management (CRM), Microsoft Office Suite, Standard Operating Procedure (SOP), Key Performance Indicators (KPIs), Service Level Agreements (SLAs)
6d
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Associate Director, PSC Operations
Charlotte or Dallas or Horsham or Orlando or Phoenix or Pittsburgh or Raleigh or Titusville
RemoteFull Time
7+ YOEBachelor's degree and 7–10 years of progressive patient services, pharmaceutical, biotech, or healthcare experience required. Requires leadership, analytics, communication, compliance, and matrix collaboration skills.
Customer Relationship Management (CRM), Microsoft Office Suite
1mo
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Director, Premium & Wealth
Charlotte, North Carolina, United States
$232k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in wealth management or premium fintech operations, 5+ years managing managers, FINRA Series licensing or equivalent, strong operational metrics experience, familiarity with regulated trading workflows, and responsible use of generative AI.
3mo
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Kitchen Director
Charlotte, North Carolina, United States
$45k-$62k/yr OnsiteFull Time
Restaurant management experience with strong leadership, organizational, and problem-solving skills; knowledge of BOH operations, food safety, and customer service; able to work full-time with flexible hours.
3d
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Director of Regional Client Retention -Southeast
Atlanta or Charlotte or Columbia or Richmond or Asheville or Raleigh or Alabama or Georgia or North Carolina or South Carolina or Virginia
$90k-$110k/yr FieldFull Time
8+ YOE4+ MgmtRequires a degree with 8–15 years of client retention experience, 4+ years of cross-functional leadership, RFP development, contract management, analytical skills, and advanced Microsoft Office Suite proficiency.
Microsoft Office Suite
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Associate Director, Client Services - Account Management
Charlotte or Denver or New York
$136k-$205k/yr HybridFull Time
5+ YOEBachelor’s degree, 5+ years PBM/health plan or benefits consulting experience, Excel and Microsoft Office proficiency, experience with structured/unstructured data, strong communication and multitasking skills, ability to travel up to 25%.
Microsoft Office, Microsoft Excel, SQL
3w
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Executive Director (General Manager)
Fort Mill, South Carolina, United States
$110k-$120k/yr OnsiteFull Time
Bachelor's degree in a related field, state-required licensing, senior living experience, customer-focused operations experience, Microsoft Office proficiency, leadership skills, and ability to lift 40–50 pounds.
Microsoft Office
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